A to Z Services Announcing Top 1 Vacancies In Qatar
Name of the Company: A to Z Services
Designation: CAFM Helpdesk Coordinator
How to Apply:
Visit link: Job opportunities for A to Z Services Group
Email ID: atozqatar@atozservices.me
Phone No:
+974 40167666
+974 40167670
Website: https://atozservices.me/
Qualification: Bachelor’s Degree
Eligibility Criteria: At least 3 years’ experience in Help Desk operations in the GCC region
A to Z Services
Job Description:
A to Z Services – CAFM Helpdesk Coordinator
We are seeking a highly organized and proactive individual to join our team as a CAFM (Computer-Aided Facility Management) Helpdesk Coordinator. In this role, you will be responsible for providing technical support and coordinating facility management activities using the CAFM system. Your primary focus will be on managing helpdesk requests, troubleshooting software issues, and ensuring the smooth operation of the CAFM system.
CAFM Helpdesk Coordinator (A to Z Services)
Responsibilities:
- Helpdesk Management:
- Serve as the main point of contact for users seeking assistance with the CAFM system.
- Respond to helpdesk requests promptly and provide effective technical support.
- Troubleshoot and resolve software issues, escalating complex problems to the appropriate teams if necessary.
- Maintain accurate records of helpdesk requests, resolutions, and user interactions.
- CAFM System Administration:
- Administer the CAFM system by creating and updating user accounts, assigning permissions, and managing access levels.
- Collaborate with IT teams to ensure the integration and compatibility of the CAFM system with other software applications.
- Assist in the development and implementation of system updates, enhancements, and customization as required.
- Data Management and Reporting:
- Ensure the accuracy and completeness of facility management data within the CAFM system.
- Conduct regular data audits to identify and resolve inconsistencies or errors.
- Generate reports and analyze data to provide insights and support decision-making processes for facility management.
- User Training and Documentation:
- Develop training materials and conduct training sessions to educate users on the functionalities of the CAFM system.
- Create user documentation, manuals, and FAQs to facilitate self-help for common user queries.
- Stay updated with the latest CAFM system features and advancements to deliver effective training and support.
- Continuous Improvement:
- Identify areas for process improvement within the CAFM helpdesk operations.
- Propose and implement changes to streamline workflows, enhance user experience, and optimize system functionality.
- Stay informed about industry best practices and emerging trends in facility management and CAFM systems.
Qualifications:
- Bachelor’s degree in information technology, facility management, or a related field is preferred.
- Proven experience working with CAFM systems and providing technical support to end-users.
- Strong knowledge of facility management principles and practices.
- Proficiency in CAFM software platforms (e.g., Archibus, FM:Systems, Planon) and related tools.
- Excellent problem-solving and troubleshooting skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Effective communication and interpersonal skills to interact with users at all levels of the organization.
- Ability to work independently and collaboratively within a team.
As a CAFM Helpdesk Coordinator, you will play a crucial role in ensuring the efficient operation of our facility management processes through effective utilization and support of the CAFM system. Your technical expertise, attention to detail, and customer-focused approach will contribute to delivering high-quality service and optimizing the utilization of our facilities.
How to Apply
A to Z Services
To apply for this position, please follow the instructions below:
- Resume/CV Submission:
– Prepare an updated copy of your resume or curriculum vitae (CV)
that highlights your relevant experience, skills, and qualifications.
– Ensure that your contact information, including your full name, email
address, and phone number, is included.
– Highlight how your experience and qualifications align with the job
requirements and why you believe you are a suitable candidate.
- Additional Documents: (if required)
“Check below if the post required additional documents”
– If applicable, include any additional supporting documents such as
certifications, licenses, or transcripts that are relevant to the
position.
- Application Submission:
Choose one of the following methods to submit your application:
– Email: Send an email to the mentioned email address with the
subject line. Attach your resume, and any additional
documents as separate PDF or Word files.
– Online Application Portal: Visit provided website and navigate to the
Careers or Jobs section. Follow the instructions to create an
account or log in if you already have one. Complete the online
application form and upload your resume, and any additional
documents as specified.
- Application Deadline:
– Ensure that your application is submitted before the specified
deadline. Late applications may not be considered.
TO APPLY for this particular job post:
Visit link: (A to Z Services)
Job opportunities for A to Z Services Group
Note: Make sure to use the contact number for sending job applications through the mentioned contact medium. Avoiding so may lead to application rejection.
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