🌟 About – PUMA Manager E‑Commerce Operations GCC
PUMA Manager E‑Commerce Operations GCC is a pivotal role within the world-renowned sportswear brand, PUMA, based in Dubai, UAE. This opportunity offers a rare chance to build digital operations excellence across GCC regions. The company seeks a dedicated and experienced leader with 4–6 years of e‑commerce operations experience, ideally in fashion, sportswear, or consumer goods industries.
As the digital marketplace matures, PUMA is doubling down on its e‑commerce infrastructure, working with Salesforce Commerce Cloud, Magento, OMS, and leading 3PLs. If you’re driven, structured, and passionate about flawless customer experience and continuous process optimization, this role places you at the heart of that transformation.
📚 Table of Contents
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✅ Job Overview
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📁 Job Categories
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🔧 Primary Responsibilities by Role
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🌟 Why Work at PUMA
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✅ Candidate Eligibility Criteria
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📨 How To Apply
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❓ Frequently Asked Questions (FAQs)
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📌 Final Thoughts
✅ Job Overview
Company: PUMA SE
Role: Manager E‑Commerce Operations GCC
Location: Dubai, United Arab Emirates
Employment Type: Full‑time
Experience: 4–6 years in e‑commerce operations or digital logistics
Systems: Salesforce Commerce Cloud, Magento, OMS
Start Date: Immediate or as soon as possible
As PUMA Manager E‑Commerce Operations GCC, you will be responsible for ensuring operational excellence across all digital commerce channels. Your overarching mission will involve collaborating with PUMA’s e‑commerce, logistics, and product teams to deliver high-quality customer experience, flawless order execution, and efficient end-to-end processes.
Within a dynamic and fast‑paced environment, you’ll lead inventory synchronization, customer service escalation, and cross-functional integration across multiple internal teams—as well as 3rd-party vendors and marketplace partners. This is an opportunity to own the engine that drives PUMA’s digital marketplace performance in the GCC.
📁 Job Categories
The scope of this role spans multiple key categories:
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Order Processing & Management – oversight of daily order flow and problem resolution
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Payments & Returns Handling – managing financial operations tied to orders
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Inventory Synchronization – ensuring accurate stock availability across channels
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Order Management System (OMS) – optimizing order routing and fulfillment execution
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Process Optimization & Automation – improving workflow across logistics and OMS
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Vendor & System Integrations – collaboration with platform providers and warehouse systems
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Customer Service Escalation – resolving 3rd-level cases to uphold brand trust
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Testing & Quality Assurance – ensuring platform changes are robust before go-live
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Performance Analytics – monitoring and improving KPIs like fulfillment rate, accuracy, and satisfaction
🔧 Primary Responsibilities by Role
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Daily Operations Management
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Oversee order lifecycle across PUMA.com and marketplace channels
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Coordinate with the warehouse and logistics for fulfillment timelines
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Ensure seamless processing of payments, returns, cancellations, and refunds
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Inventory & OMS Excellence
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Maintain real-time inventory feed from warehouse to store platform
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Improve OMS accuracy and efficiency in order routing and stock visibility
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System and Vendor Collaboration
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Work with web dev agency and Salesforce/Magento tech teams for platform upgrades and integrations
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Manage 3PLs, PSPs, and service vendors like NPS consultants
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Process Mapping & Automation
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Identify workflow inefficiencies and implement technical or manual improvements
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Lead projects like BPM automation, OMS upgrades, or payment gateway optimization
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Customer Experience Quality
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Handle escalated and complex customer queries promptly
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Ensure checkout, payment, and return flows are seamless and error-free
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Platform Testing & Deployment
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Coordinate QA scripts across browsers and devices for new feature launches
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Validate marketplace readiness before each sales event
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Data Dashboarding & KPI Management
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Build dashboards tracking key metrics: order accuracy, shipment times, cancellation rates, customer feedback
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Conduct deep dives to identify trends and drive improvement opportunities
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Browse new hiring opportunities
🌟 Why Work at PUMA
Working on the PUMA Manager E‑Commerce Operations GCC role provides:
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A Global Sports Brand: One of the world’s most iconic lifestyle sportswear companies
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Digital Innovation: Active investment in e‑commerce platforms, tools, and scalability
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Fast-Paced Environment: GCC markets are digitally advanced and dynamic
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Strategic Regional Role: Leadership position across multiple territories within the region
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High Visibility Impact: Direct accountability for order quality, turnaround, and customer delight
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Collaborative Culture: Work across tech, logistics, finance, marketing, merchandising, and CS teams
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Professional Growth: Leadership developmental tracks and cross-functional exposure
✅ Candidate Eligibility Criteria
To excel as PUMA Manager E‑Commerce Operations GCC, you should meet:
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Experience: 4–6 years in e‑commerce operations (fashion/sports/fmcg)
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Technical Systems: Exposure to Salesforce Commerce Cloud, Magento, or similar platforms
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Analytics Skills: Strong Excel, SQL, or BI capability to interpret operational data
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Vendor Management: Experience working with 3PLs, PSPs, and agency partners
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Soft Skills: Strong communication, stakeholder handling, and teamwork
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Mindset: Data-driven, process-oriented, customer-first attitude
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Education: Bachelor’s degree in Business, Engineering, Logistics, or related field
📨 How To Apply
Ready to grow your e‑commerce leadership career in the GCC?
📍 Apply now on PUMA’s official careers portal via “Apply Online”
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Fill in your details
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Include an updated resume and cover letter, focusing on process wins and e‑commerce expertise
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Expect to discuss a targeted case study during interviews on platforms, KPI improvement, or vendor alignment
❓ Frequently Asked Questions (FAQs)
Q1: Is knowledge of both Salesforce Commerce Cloud and Magento mandatory?
A: Ideally yes—though strong foundational knowledge in one, with familiarity in the other, is acceptable.
Q2: Will I manage a team?
A: Yes. You will lead operations teams and work with vendor-led service functions.
Q3: Is this role hybrid or remote?
A: The role is based in PUMA’s Dubai office with flexibility depending on GCC requirements.
Q4: What KPIs are key to this role?
A: Order accuracy, on-time delivery, return rate, payment error rate, and customer satisfaction.
Q5: What types of projects are upcoming?
A: Migration to enhanced OMS, payment gateway integrations, performance upgrades for peak seasons.
📌 Final Thoughts
1️⃣ The PUMA Manager E‑Commerce Operations GCC is a rare leadership opportunity in a top-tier lifestyle brand. Reporting to the Regional Head of Digital Commerce, you will own operational excellence across key GCC markets. From managing order lifecycle to partner coordination and data optimization—you’ll be central to ensuring PUMA’s e‑commerce edge in fast-moving digital economies.
2️⃣ If you bring 4–6 years in e‑commerce operations, a flair for data-driven enhancement, and strong technical/vendor collaboration skills, this role is designed for you. Based in Dubai, you’ll work with regional leadership, multiple internal stakeholders, external vendors, and global customer ecosystems. It’s not just a job—it’s a powerful accelerator for your e‑commerce career trajectory. PUMA Manager E‑Commerce Operations GCC isn’t just a title—it’s an invitation to shape digital commerce experiences across continents.