Customer Care Consultant – Emiratization
Customer Care Jobs in Dubai at Chalhoub Group
Are you looking for Customer Care Jobs in Dubai with one of the Middle East’s leading luxury retail companies? Chalhoub Group is hiring a Customer Care Consultant – Emiratization to join its dynamic Customer Care team based in JAFZA, Jebel Ali. This full-time opportunity is ideal for professionals who enjoy solving customer challenges, collaborating with multiple departments, and delivering exceptional customer experiences across globally recognized luxury brands.
Working at Chalhoub Group means becoming part of an innovative organization that values customer satisfaction, continuous learning, and professional development. If you have strong communication, analytical, and problem-solving skills, this role offers an excellent opportunity to build a rewarding career in customer service within the luxury retail industry.
About Chalhoub Group
For more than 70 years, Chalhoub Group has been creating luxury experiences across the Middle East. The company represents over 400 international brands across fashion, beauty, jewellery, watches, eyewear, and luxury lifestyle categories while managing more than 10 owned brands.
Today, Chalhoub Group operates over 950 retail stores, e-commerce platforms, and mobile applications across several countries. Through innovation initiatives such as The Greenhouse, the company continues to shape the future of luxury retail by embracing technology, digital transformation, and customer-centric solutions.
With a workforce of more than 16,000 employees, Chalhoub Group has earned recognition as a Great Place to Work®. The organization promotes diversity, inclusion, sustainability, and equal opportunities while encouraging employees to develop long-term careers through learning, mentorship, and internal mobility.
About the Customer Care Consultant Role
The Customer Care Consultant – Emiratization position is a full-time role based at the company’s office in JAFZA, Jebel Ali, Dubai. Employees work on rotating shifts between 9:30 AM–6:30 PM and 1:00 PM–10:00 PM, five days a week. After successfully completing the first three months, employees can enjoy a hybrid work model with two remote working days per week.
In this role, you will manage complex customer cases, investigate escalated issues, coordinate with multiple business departments, and ensure customers receive timely and effective solutions. You will also contribute to improving customer service processes and operational efficiency while supporting some of the world’s most recognized luxury brands, including Faces, Swarovski, Lacoste, and Guess.
Key Responsibilities
As part of these Customer Care Jobs in Dubai, your responsibilities will include:
- Manage and resolve complex customer cases across multiple communication channels.
- Investigate customer issues by collaborating with internal teams and external partners.
- Handle high-priority complaints with professionalism and sound decision-making.
- Serve as the primary communication link between Customer Care and departments such as E-Commerce, Warehousing, Logistics, Finance, Retail Operations, Brand Teams, and Digital teams.
- Provide guidance and support to frontline Customer Care Advisors.
- Coordinate customer issue resolution during operational incidents.
- Identify recurring customer concerns and recommend process improvements.
- Assist in developing Standard Operating Procedures (SOPs), knowledge articles, and process documentation.
- Monitor customer case queues to ensure Service Level Agreement (SLA) compliance.
- Prepare Root Cause Analysis (RCA) reports for recurring operational issues.
- Maintain accurate customer interaction records using Salesforce Service Cloud.
- Support continuous improvement initiatives to enhance customer satisfaction and operational performance.
This role requires excellent communication, teamwork, and organizational skills while maintaining high service standards.
Required Qualifications and Skills
Candidates applying for these Customer Care Jobs in Dubai should possess the following qualifications and competencies:
- Strong analytical and investigative abilities.
- Excellent verbal and written communication skills.
- Strong stakeholder management and relationship-building skills.
- High attention to detail and commitment to accuracy.
- Ability to work independently while effectively managing multiple priorities.
- Strong problem-solving and decision-making capabilities.
- Adaptability in a fast-paced retail environment.
- Positive attitude with a customer-first mindset.
- Ability to collaborate across different business functions.
- Commitment to continuous improvement and operational excellence.
Professionals with experience in customer support, customer success, retail operations, or customer service environments will find this opportunity particularly rewarding.
Employee Benefits
Chalhoub Group provides an attractive benefits package designed to support employee well-being, career development, and work-life balance. Benefits include:
- Competitive salary package
- Health care benefits
- Child education contribution
- Hybrid working opportunities
- Flexible working policies
- Exclusive employee discounts
- Learning and development programs
- Career advancement opportunities
- Internal mobility across departments
- Exposure to internationally recognized luxury brands
- Inclusive and multicultural work environment
- Professional mentoring and continuous skill development
These benefits make this one of the most attractive Customer Service Jobs in Dubai within the luxury retail industry.
Why Build Your Career with Chalhoub Group?
Joining Chalhoub Group means working for one of the region’s most respected luxury retail organizations. The company invests heavily in employee growth by providing structured training, leadership development, mentorship programs, and opportunities for career progression across different business units.
Employees work in an innovative environment where collaboration, creativity, and customer satisfaction drive business success. Sustainability also plays a central role in the company’s long-term vision, with commitments to responsible business practices, diversity, and environmental initiatives, including its Net Zero 2040 pledge.
If you are passionate about customer service and want to contribute to delivering exceptional luxury retail experiences, Chalhoub Group offers the perfect platform to achieve your career goals.
Job Details
| Details | Information |
|---|---|
| Position | Customer Care Consultant – Emiratization |
| Company | Chalhoub Group |
| Department | Customer Care |
| Location | Dubai, UAE (JAFZA, Jebel Ali) |
| Employment Type | Full Time |
| Work Schedule | Rotational Shifts |
| Working Model | Hybrid after 3 Months |
| Industry | Luxury Retail |
Apply for Customer Care Jobs in Dubai Today
If you are searching for Customer Care Jobs in Dubai, this exciting opportunity at Chalhoub Group offers an excellent chance to join one of the Middle East’s leading luxury retail companies. You will gain valuable experience handling complex customer cases, working with internationally renowned brands, and collaborating with experienced professionals across multiple departments.
Whether you are looking to advance your customer service career or become part of an innovative organization focused on excellence and continuous improvement, this position provides outstanding career prospects, attractive employee benefits, and long-term professional growth.
Apply today and take the next step toward building a successful career with Chalhoub Group.
Frequently Asked Questions
Is this a full-time position?
Yes. This is a full-time Customer Care Consultant role based in Dubai.
Is remote work available?
Yes. After completing the first three months, employees can work remotely for two days each week under the hybrid working model.
Which brands will I support?
You will help manage customer cases for internationally recognized luxury brands such as Faces, Swarovski, Lacoste, and Guess.
What skills are important for this role?
Strong communication, analytical thinking, stakeholder management, problem-solving, customer service, and the ability to work collaboratively across multiple departments are essential.