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Introduction
Powerful Customer Service Specialist Jobs Dubai UAE 2026 offer an outstanding customer operations and distribution career opportunity for experienced professionals seeking long-term growth in customer service management, order processing, ERP systems, modern trade operations, logistics coordination, and distribution support within one of the Middle East’s leading well-being and retail companies. This exciting opportunity with GMG – Everyday Goods Distribution allows professionals to work in a fast-paced international business environment supporting strategic accounts, supply chain coordination, customer relationship management, and operational excellence across the UAE.
The Customer Service Specialist Dubai UAE 2026 role focuses on customer support operations, modern trade account management, SAP ERP coordination, order lifecycle management, customer issue resolution, warehouse coordination, process automation, and service quality enhancement. Selected candidates will gain valuable international distribution and retail industry exposure while building a stable long-term career within the FMCG and logistics sector.
Customer Service Specialist Dubai UAE 2026 – Job Overview
- Job Title: Customer Service Specialist
- Company: GMG – Everyday Goods Distribution
- Location: Dubai, United Arab Emirates
- Industry: Distribution, FMCG & Retail Operations
- Department: Everyday Goods – Food BU
- Employment Type: Full-time
- Job Type: Customer Service & Operations
- Career Level: Mid-Level Professional
- Specialization: Customer Service Operations & Modern Trade Support
- Educational Requirement: High School Diploma or Equivalent
- Experience Required: Minimum 3–4 Years
- Technical Skills: SAP ERP, CRM Systems, Microsoft Excel
- Work Environment: Corporate Distribution & FMCG Operations
- Location Focus: Dubai, UAE
About the Role
The Customer Service Specialist Dubai UAE 2026 role is designed for experienced customer service professionals with expertise in modern trade support, order management, ERP systems, logistics coordination, and customer relationship management. The position involves managing customer inquiries, coordinating order fulfillment, supporting warehouse and logistics operations, ensuring timely deliveries, and improving customer satisfaction within GMG’s Everyday Goods division.
This distribution and customer operations career opportunity is ideal for professionals interested in FMCG operations, customer service leadership, ERP coordination, supply chain support, and retail distribution management.
- International FMCG and distribution operations exposure
- Advanced customer relationship management experience
- Professional ERP and SAP operations responsibilities
- Long-term retail and logistics career growth
- Modern trade and strategic account management opportunities
Key Responsibilities
- Lead customer service operations within GMG’s Everyday Goods division
- Manage customer inquiries and ensure timely issue resolution
- Oversee complete order lifecycle from order entry to delivery confirmation
- Coordinate with supply chain, sales, warehouse, and logistics teams
- Handle strategic account escalations and product-related inquiries
- Monitor stock availability and communicate order status updates
- Ensure accurate and timely order processing using SAP ERP systems
- Manage outbound delivery documentation and warehouse handover processes
- Handle customer complaints professionally and implement corrective actions
- Maintain accurate documentation of customer transactions and interactions
- Analyze customer feedback to improve operational efficiency
- Drive process automation initiatives to reduce manual workload
- Improve reporting, communication workflows, and system efficiency
- Support sales teams in achieving operational and customer service targets
- Train and mentor customer service staff for performance improvement
Why Choose GMG
- Global Well-being Company: Work with one of the Middle East’s leading retail and distribution groups
- International Brand Exposure: Support globally recognized FMCG and retail brands
- Career Stability: Long-term opportunities within logistics and distribution operations
- Professional Development: Gain advanced ERP, SAP, and customer operations experience
- Modern Trade Operations: Build expertise in strategic account and retail distribution management
Qualifications & Requirements
- Minimum 3–4 years of customer service experience
- Experience handling modern trade clients and strategic accounts
- Hands-on experience with LPO, Sales Order processing, and OBD printing
- Practical knowledge of SAP ERP or CRM systems
- Understanding of warehouse handover and documentation processes
- Good English communication skills required
- Arabic language skills considered an advantage
- Strong Microsoft Excel proficiency mandatory
- High School Diploma or equivalent qualification
- Excellent problem-solving and customer handling abilities
- Strong coordination and organizational skills
- Ability to manage multiple customer accounts efficiently
Key Skills Required
- Customer Relationship Management
- Order Processing & Coordination
- Modern Trade Operations
- SAP ERP System Management
- Warehouse & Logistics Coordination
- Customer Complaint Resolution
- Microsoft Excel Reporting
- Process Automation & Workflow Improvement
- Strategic Account Management
- Team Coordination & Support
Technical Knowledge
- SAP ERP Systems
- CRM Software Applications
- LPO & Sales Order Processing
- Outbound Delivery (OBD) Documentation
- Warehouse Handover Procedures
- Inventory & Stock Coordination
- Excel Reporting & Data Analysis
- Customer Service Workflow Automation
- Distribution Operations Management
Salary & Benefits
The Customer Service Specialist Dubai UAE 2026 position offers competitive FMCG and distribution employment benefits and professional development opportunities including:
- Competitive salary package paid in AED
- Comprehensive healthcare and insurance benefits
- Paid annual leave and public holiday benefits
- Professional ERP and operational systems training
- International retail and distribution exposure
- Career advancement opportunities within GMG
- Corporate and professional working environment
Career Growth Opportunities
- Senior Customer Service Executive
- Customer Service Team Leader
- Modern Trade Operations Coordinator
- Supply Chain Operations Executive
- Distribution Operations Supervisor
- Key Account Coordinator
- Logistics & Customer Operations Manager
- Retail Operations Specialist
A Day in the Life of a Customer Service Specialist
A Customer Service Specialist at GMG Everyday Goods typically spends the day processing customer orders, coordinating with logistics and warehouse teams, handling strategic account inquiries, monitoring stock availability, updating delivery schedules, resolving customer concerns, generating operational reports, and ensuring service quality standards are maintained throughout the distribution process.
About GMG
GMG is a leading global well-being company specializing in retail, distribution, manufacturing, logistics, health, beauty, and sports sectors across the Middle East, North Africa, and Asia. Under the ownership and management of the Baker family for over 45 years, GMG operates more than 120 brands across 12 countries, including globally recognized names such as Nike, Columbia, Converse, Timberland, Vans, Mama Sita’s, and McCain, alongside popular regional brands like Sun & Sand Sports and Supercare Pharmacy.
How to Apply
- Prepare an updated professional customer service CV
- Highlight SAP ERP and modern trade experience
- Include customer service and logistics achievements
- Attach educational and professional certifications
- Provide operational and order management experience details
- Ensure all employment information is accurate
- Apply through the official GMG careers portal
Required Attachments
- Updated Professional CV
- Educational Certificates
- Experience Certificates
- Passport Copy
- SAP or ERP Training Certifications
- Customer Service Experience Documents
- Professional References
Frequently Asked Questions (FAQs)
1. Which company offers this position?
The Customer Service Specialist position is offered by GMG – Everyday Goods Distribution.
2. What experience is required?
Candidates should have at least 3–4 years of customer service experience handling modern trade clients.
3. Is SAP ERP experience required?
Yes, hands-on SAP ERP or CRM system experience is required.
4. Where is the job located?
The position is based in Dubai, United Arab Emirates.
5. Is Arabic language proficiency mandatory?
Arabic language skills are preferred but not mandatory.
Why This Job Stands Out
- Strong FMCG and distribution career opportunity
- International retail and logistics exposure
- Advanced SAP ERP operational responsibilities
- Long-term customer operations career growth
- Opportunity to work with GMG UAE
Conclusion
The Powerful Customer Service Specialist Dubai UAE 2026 opportunity is an excellent customer operations and distribution career path for professionals seeking long-term growth in customer service management, SAP ERP coordination, logistics operations, modern trade support, and retail distribution within GMG’s Everyday Goods division.
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