Unit Head Voice & Virtual Job in Dubai UAE is an exciting and high-paying leadership opportunity for experienced professionals looking to advance their career in banking, customer experience, and operations management. This Unit Head Voice & Virtual Job in Dubai UAE with Standard Chartered offers a strategic role where you will lead large-scale client care operations and drive business performance.
The Unit Head Voice & Virtual Job in Dubai UAE focuses on service excellence, operational efficiency, leadership development, and delivering outstanding customer experiences across voice and digital channels.
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Quick Job Facts
| Feature | Details |
|---|---|
| Job Title | Unit Head – Voice & Virtual |
| Company | Standard Chartered |
| Location | Dubai, United Arab Emirates |
| Job Type | Full-time |
| Category | Banking & Operations Leadership |
Company Overview
Standard Chartered is a globally recognized international bank with over 170 years of experience in driving commerce and prosperity. The company is known for innovation, diversity, and delivering world-class financial solutions across global markets.
About This Unit Head Voice & Virtual Job in Dubai UAE
The Unit Head Voice & Virtual Job in Dubai UAE is ideal for senior professionals with experience in contact centre operations and customer service leadership. In this role, you will oversee large-scale voice and virtual operations, drive strategy, and ensure high-quality customer experiences while managing performance and costs.
Key Responsibilities
- Provide strategic leadership across client care centre operations
- Lead and develop senior managers and operational teams
- Drive performance across service quality, sales, and efficiency metrics
- Manage escalations and resolve complex customer issues
- Oversee resource planning and cost optimization strategies
- Use data and analytics to drive decision-making and improvements
- Enhance customer experience and satisfaction initiatives
- Strengthen governance, compliance, and risk management practices
- Promote team engagement and capability development
Requirements and Qualifications
- Graduate or post-graduate degree in business or related field
- Extensive experience in contact centre or customer operations leadership
- Strong leadership and stakeholder management skills
- Proven track record in operational performance and cost management
- Excellent analytical and problem-solving abilities
- Fluency in Arabic and English is required
- Understanding of governance, compliance, and risk frameworks
5 Key Benefits of Unit Head Voice & Virtual Job in Dubai UAE
- High-paying leadership role in a global bank
- Opportunity to lead large-scale operations
- Career growth in senior banking leadership
- Exposure to international financial markets
- Inclusive and supportive workplace culture
Why Apply for This Unit Head Voice & Virtual Job in Dubai UAE?
The Unit Head Voice & Virtual Job in Dubai UAE offers a unique opportunity to lead strategic banking operations at a global level. You will play a key role in shaping customer experience, driving business performance, and leading high-performing teams within a dynamic financial environment.
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