Are you looking for a Reservations Agent Job at one of the most famous resorts in the world? Madinat Jumeirah in Dubai is looking for fresh talent to join their team for 2026. This is your chance to work in a luxury setting where every day feels like a dream. Jumeirah is a global leader in high-end hospitality and they want you to grow with them.
Jumeirah operates a world class portfolio of 31 luxury properties across 13 different countries today. They are famous for the Burj Al Arab hotel and amazing beachfront resorts.
Job Summary
Here is a quick look at the details for this Urgent Hiring role. This table helps you see if you are the right fit quickly.
| Job Title | Reservations Agent – Restaurants |
| Company | Jumeirah Group (Dubai Holding) |
| Sector | Hospitality and Tourism |
| Hiring Status | Actively Hiring |
| Location | Al Sufouh, Dubai, UAE |
| Work Type | Onsite |
| Contract | Full-time |
| Experience | Hospitality or Customer Service experience |
| Qualification | College Degree |
| ATS Keywords | Opera, Reservation Management, Customer Service, IFH Standards |
| Expected Salary | AED 3,500 to AED 5,000 (Estimated) |
| Visa | Employer Sponsored (Visa Sponsorship) |
| Apply Link | Official Application Page |
Company Overview
Jumeirah is a very famous brand in the Middle East. It is a member of the Dubai Holding group. They started in 1997 and opened the iconic Burj Al Arab in 1999. Today, they have over 13,000 employees from all over the world. They are known for “Arabian Hospitality” which means they treat guests like royalty.
According to recent reports, Jumeirah hotels often have an occupancy rate of over 80 percent. This means the environment is very busy and exciting. Expats love working here because the company takes care of everything. They provide housing, transport, and a Tax-Free Salary. It is a very stable company with a great reputation for safety and career growth.
💡 Pro Tip: Jumeirah loves candidates who smile and show a positive attitude during the interview.
Why This Job is Great for You
This Reservations Agent Job is based at the Madinat Jumeirah Resort. This resort has 2 kilometers of private beach. It also has over 20 top-tier restaurants. You will be the first point of contact for guests who want to dine at these amazing places. You will report to the Reservations Manager.
The work environment is very professional but also very friendly. You will learn how to use Opera, which is a famous hotel software. This skill will help you get jobs anywhere in the world later. Jumeirah also offers Internal Mobility. This means you can move to other departments or even other countries easily.
✅ Good News: You will get discounts on food and hotel stays at Jumeirah properties globally!
Key Responsibilities
As a Reservations Agent, your main goal is to help guests book their tables. Here are your daily tasks:
- Email Management: You must reply to all emails within 24 hours with a professional tone.
- Phone Handling: Answer calls using the proper Jumeirah greeting every single time.
- Data Entry: Update guest profiles in the Opera system with their flight and contact details.
- Special Requests: Note down if a guest has a birthday or a food allergy.
- Financial Accuracy: Check that the prices and invoices match what the guest was promised.
- Follow Ups: Call guests who missed their booking to see if they want to reschedule.
Requirements & Qualifications
Mandatory Requirements
- Degree: You should have a college degree in any field.
- Experience: You must have worked in a hotel or a customer service role before.
- Communication: You need to speak and write English very clearly.
- Tech Skills: You must know how to use Microsoft Office and basic computer tools.
Nice to Have
- Software: Knowing how to use Opera software is a huge plus.
- Languages: Speaking Arabic or Russian is helpful but not required.
- Standards: Knowledge of IFH (International Forum of Hospitality) standards.
⚠️ Important: Make sure your CV is updated and has a professional photo before you apply.
Salary & Benefits
Working in Dubai means you keep every penny you earn. There is no income tax here. Jumeirah provides a very fair package for all employees.
| Benefit Type | What is Included |
|---|---|
| Basic Salary | Paid monthly in UAE Dirhams (AED) |
| Accommodation | Accommodation included in a shared company building |
| Transport | Free bus from your housing to the resort |
| Flights | One free flight back home every year |
| Medical | Full health insurance and life insurance coverage |
| Visa | Full Visa Sponsorship provided by the company |
Who Should Apply
This role is perfect for someone who is organized and loves talking to people. You should apply if:
- The Helper: You enjoy solving problems for guests and making them happy.
- The Organized Star: You can manage many emails and phone calls at the same time.
- The Team Player: You like working with people from many different cultures.
- The Career Seeker: You want a long-term job with a famous global company.
About Location: Al Sufouh, Dubai
Al Sufouh is one of the most beautiful areas in Dubai. It is right by the sea. The weather is sunny almost every day of the year. In the winter, it is very pleasant for walking. In the summer, it gets very hot, but everything in Dubai has strong air conditioning.
Cost of Living Estimate: Since your room, bills, and transport are free, you can save a lot. If you earn 4,000 AED, you might spend 1,500 AED on food and fun. This means you can save 2,500 AED per month. That is 30,000 AED saved in one year!
Day in the Life of a Reservations Agent in Dubai
“My day starts with a coffee and checking the email inbox. I help a guest book a romantic dinner at Pierchic. Then, I answer a call from a traveler in London. I make sure their profile in the system has all their special requests. I talk to the restaurant managers to prepare for the busy evening shift. The day goes by fast because the resort is so lively and beautiful!”
How to Apply
The application process is very simple. Follow these steps to start your journey:
- Click the blue button below to go to the career page.
- Create a profile on the Jumeirah career portal.
- Upload your CV and your college degree certificate.
- Fill in your personal details and answer the screening questions.
- Wait for an email from the HR team for an interview.
The result timeline is usually 3 to 6 weeks. Be patient and check your email often.
CV Tip: Use action words like “Managed,” “Coordinated,” and “Resolved.” Mention any experience you have with the Opera system. This will help you pass the software screen.
Visa & Legal Corner
This company typically provides a 2 year renewable work visa for successful candidates. You do not need to pay for your visa. The company handles the legal process. You must have a valid passport with at least 6 months of validity left.
Document Readiness Checklist:
- Valid International Passport.
- Attested College Degree Certificate.
- Clear Criminal Record Check (if asked).
- Medical Test (required by UAE law after arrival).
- Previous Experience Letters from old jobs.
In the UAE, most jobs have a 6 month probation period. This is a time for you and the company to see if you are a good match. After this, you are a permanent member of the team.
FAQ
Q: Is there an age limit for this job?
A: Usually, you must be at least 18 or 21 years old to work in the hospitality sector in Dubai. There is no strict upper limit if you are fit and capable.
Q: Is the accommodation far from the hotel?
A: No, Jumeirah housing is usually within a 20 to 30 minute bus ride. The buses are free and run on a schedule.
Q: Can I apply if I am currently outside the UAE?
A: Yes! Jumeirah hires people from all over the world and provides Visa Sponsorship.
Q: What should I wear for the interview?
A: Always wear professional business attire. For hospitality, looking neat and well groomed is very important.
Disclaimer
- We are not the hiring company. We only summarize available job info for you.
- We never ask for money for job applications. If a recruiter asks for a fee, it is a scam.
- All information is based on the official Jumeirah career portal.
- Please read the full contract before signing anything.