Table of Contents
-
Job Overview
-
About Amazon and Q-Express Documents Transport
-
Other Available Jobs at Amazon UAE
-
Job Description: Leading Amazon Now Operations
-
Key Responsibilities
-
Why This Role? Benefits & Career Growth
-
Essential Requirements & Qualifications
-
How to Apply
-
Frequently Asked Questions (FAQs)
Job Overview
Job Title: Operations Manager, UTR (Amazon Now) Company Name: Amazon (Q-Express Documents Transport) Location: Dubai, United Arab Emirates (ARE) Job ID: 3151718 Department: Fulfillment & Operations Management Employment Type: Full-Time
The e-commerce sector in the United Arab Emirates is booming, and Amazon Dubai Careers are at the forefront of this growth. We are excited to highlight a premier opportunity for an experienced Operations Manager to join the “Amazon Now” team. This role is critical for managing cluster-level operational indexing and performance tracking within Dubai’s fast-paced logistics network.
If you have a background in process improvement, dark store management, or supply chain logistics, this is your chance to join the world’s most customer-centric company. This position offers not just a job, but a pathway to global leadership within the Amazon ecosystem.
About Amazon and Q-Express Documents Transport
Amazon needs no introduction. As a global powerhouse in technology and e-commerce, Amazon is driven by four guiding principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
In the UAE, Amazon operates through various entities, including Q-Express Documents Transport, which handles the logistics and delivery backbone of the business. Amazon’s presence in the Middle East has revolutionized how customers shop, offering everything from electronics to fresh groceries with unprecedented speed.
Why Amazon UAE? Working at Amazon in Dubai means working in a hub of innovation. The company is known for its inclusive culture that empowers “Amazonians” to deliver the best results. Whether you are in a Fulfillment Center (FC), a Corporate Office, or a Delivery Station, the culture is fast-paced, data-driven, and incredibly rewarding. They are an equal opportunity employer and deeply value diversity, ensuring a welcoming workplace for all, including those with disabilities.
Other Available Jobs at Amazon UAE
While the Operations Manager role is a headline opportunity, Amazon is actively recruiting for various positions across the UAE to support its expanding network. If you are looking to pivot or have colleagues in different sectors, check out these related Amazon Dubai Careers:
-
Inbound Placement Manager, AMET – Supply Chain (Dubai, UAE)
-
Ops Tech SME, Quick Commerce (Dubai, UAE)
-
Area Manager, Amazon Logistics (Dubai, UAE)
-
Area Manager, Fulfillment Centre Operations (Dubai, UAE)
-
Area Manager, UAE FC Operations (Dubai, UAE)
See more jobs in Dubai by exploring our full career listings.
Job Description: Leading Amazon Now Operations
The Operations Manager, UTR (Under the Roof) position at Amazon Now is a pivotal leadership role. “Amazon Now” typically refers to the ultra-fast delivery service (often involving fresh grocery or quick-commerce items), necessitating a highly agile and precise operational model.
What is the Core Purpose? The successful candidate will be responsible for managing “dark stores”—these are retail distribution centers or outlets that cater exclusively to online shopping. You won’t just be managing a facility; you will be hiring and leading a high-performance team that drives day-to-day operations.
This role is heavily focused on data and metrics. You will monitor key operational indicators across multiple dark stores, ensuring that the digital data matches the physical reality of inventory and delivery speeds. You will act as the bridge between on-ground operations and high-level leadership, maintaining visibility into network health and performance.
Who is this Ideal For? This role is perfect for a professional who thrives in a high-pressure environment and loves data. If you have experience with SQL, process improvement, or lean techniques, you will find yourself right at home. It is designed for someone who can look at a dashboard, identify a trend, and immediately implement a fix on the shop floor.
Key Responsibilities
As an Operations Manager, you will wear many hats. From personnel management to data analysis, your daily tasks will define the success of the Amazon Now network in Dubai.
Strategic Leadership & Launch
-
Collaborate with Stakeholders: Work closely with cross-functional teams to launch new dark stores and expand the network.
-
Team Building: Hire, train, and mentor a team of associates and leads to manage day-to-day operations effectively.
Performance Tracking & Metrics
-
Index Operational Metrics: You must track and index critical KPIs including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks.
-
Ensure Data Integrity: Manage data accuracy for operational dashboards and reporting systems used by senior leadership.
Process Improvement & Analysis
-
Root Cause Analysis: deeply investigate operational defects and Service Level Agreement (SLA) breaches to prevent recurrence.
-
Trend Identification: Assist in identifying patterns in operational performance to support continuous improvement initiatives (Kaizen).
Coordination & Communication
-
Store Operations Coordination: Ensure store operations teams provide timely data updates and maintain metric accuracy.
-
Network Visibility: Support the broader team in maintaining full visibility into the health and performance of the logistics network.
Why This Role? Benefits & Career Growth
Why should you apply for Amazon Dubai Careers? The benefits extend far beyond the monthly paycheck.
1. Competitive Salary & Tax-Free Income Dubai offers a tax-free salary environment. Combined with Amazon’s competitive compensation packages (often including stock units for higher-level roles), this is a significant financial opportunity.
2. World-Class Training Amazon is a school for leaders. You will be immersed in the famous “Leadership Principles.” The experience you gain here in process improvement, lean management, and data analytics is recognized globally and will upgrade your professional profile significantly.
3. Health & Wellness Amazon provides comprehensive medical insurance for employees and their diverse families. Their focus on employee well-being includes mental health support and inclusive workplace accommodations.
4. Career Mobility Once you are a “Blue Badge” (permanent employee), internal transfers become easier. You could move from Operations in Dubai to a corporate role in Seattle, London, or Singapore.
5. Innovation at Scale You will work with cutting-edge logistics technology. From advanced inventory algorithms to automated sorting systems, you are on the frontline of the e-commerce revolution.
Essential Requirements & Qualifications
Amazon is known for its high hiring bar. To be considered for this Operations Manager role, you must meet specific criteria.
Basic Qualifications:
-
Education: A Bachelor’s degree or equivalent qualification is required.
-
Experience: Alternatively, candidates with 2+ years of prior Amazon experience (Blue Badge/FTE) are eligible.
-
Leadership: Demonstrated ability to manage teams and operations.
Preferred Qualifications (The “Plus” Factors):
-
Process Improvement: 1+ years of experience in performance metrics, process improvement, or Lean Six Sigma techniques.
-
Technical Skills: Experience with data querying or modeling using SQL is highly preferred. This skill is crucial for the deep-dive analysis required in this role.
-
Industry Background: Previous experience in retail, logistics, supply chain, or quick commerce is a strong advantage.
Soft Skills:
-
Strong communication skills to collaborate with multiple stakeholders.
-
Analytical mindset with a focus on root cause analysis.
-
Ability to work in a fast-paced, deadline-driven environment.
How to Apply
Ready to take the next step in your career? Applying for Amazon Dubai Careers is a straightforward process, but you must act quickly as these roles fill up fast.
Frequently Asked Questions (FAQs)
1. Do I need SQL experience to apply for this Operations Manager role? While it is not listed as a mandatory “Basic Qualification,” it is listed under “Preferred Qualifications.” Having SQL skills will significantly increase your chances of being hired, as the role involves managing data accuracy and dashboarding.
2. Can international candidates apply for Amazon Dubai Jobs? Yes, Amazon is a global company and frequently hires talent from abroad. However, you must be willing to relocate to Dubai. Visa sponsorship is typically provided for skilled roles, but you should confirm this during the recruiter screening.
3. What is “Amazon Now”? Amazon Now generally refers to Amazon’s quick-commerce or ultra-fast delivery service. It often involves delivering groceries and daily essentials within hours. This role involves managing the “Dark Stores” that fulfill these rapid orders.
4. How long does the hiring process take? The Amazon hiring process is thorough. After your application, if shortlisted, you will undergo a phone screen followed by a “Loop” (a series of 4-5 interviews). The entire process can take anywhere from a few weeks to a couple of months.
5. Is this a warehouse role or an office role? This is likely a hybrid role. As an Operations Manager for Dark Stores, you will spend significant time “on the floor” in the fulfillment centers (Dark Stores) ensuring operations run smoothly, but you will also have office time for data analysis and reporting.