UAE National Resolution Representative Jobs in Al Ain – Exciting IKEA Retail Career Opportunity

Table of Contents

  1. Job Overview

  2. About the Company

  3. Available Jobs (Related Openings)

  4. Job Description

  5. Job Responsibilities

  6. Why This Role?

  7. Requirements

  8. How to Apply

  9. FAQs

Job Overview

If you’re looking for UAE National Resolution Representative Al Ain opportunities with a respected retail brand, this role at IKEA (Al-Futtaim) is a strong career move—especially if you enjoy solving customer problems quickly and turning complaints into loyalty. This position sits at the heart of customer experience, helping resolve issues across channels like social media, store walk-ins, delivery teams, and engagement centers.

Job Title: UAE National Resolution Representative | Retail | IKEA | Al Ain
Company Name: Al-Futtaim Private Company LLC (Al-Futtaim IKEA)
Location: Al Ain, United Arab Emirates
Employment Type: Full-time (based on standard retail operations)
Job Requisition ID: 174719
Posting Date: 29 Dec 2025
Start Date: ASAP (based on hiring timeline and onboarding)

This role supports the resolution and troubleshooting team by coordinating communication between customers and delivery suppliers—ensuring complaints are registered, tracked, and resolved efficiently (often within 24 hours).

UAE National Resolution Representative Jobs in Al Ain – Exciting IKEA Retail Career Opportunity
UAE National Resolution Representative Jobs in Al Ain – Exciting IKEA Retail Career Opportunity

About the Company

Al-Futtaim Group is one of the region’s most diversified private businesses, headquartered in Dubai and established in the 1930s. Today, the group operates across five divisions—automotive, financial services, real estate, retail, and healthcare—employing more than 35,000 people across over 20 countries.

Al-Futtaim Retail is a major retail leader across the Middle East, Africa, and Asia, working with globally admired brands and operating diverse store networks. The group’s retail partnerships include IKEA, ACE, Toys R Us, and leading fashion and lifestyle brands across multiple markets.

Al-Futtaim IKEA holds franchise rights for IKEA in the UAE, Qatar, Oman, and Egypt. IKEA is known worldwide for being values-driven and focused on creating a “better everyday life for the many people.” In the UAE, IKEA’s customer experience is tightly linked to smooth delivery, assembly, product knowledge, and service recovery—making this Resolution Representative role highly valuable.

Available Jobs (Related Openings)

If you’re exploring IKEA Al Ain jobs or Al-Futtaim Retail opportunities, consider related roles that often align with customer resolution, service recovery, and retail operations:

  1. Customer Service Assistant – IKEA (Store/Service Desk) – Al Ain / UAE

  2. Call Center / Engagement Center Agent – Retail – UAE

  3. Delivery & After-Sales Coordinator – IKEA – UAE

  4. Sales Associate – IKEA – Al Ain / Dubai / Abu Dhabi

  5. Customer Experience Specialist – Retail – UAE

See more jobs in Dubai

Job Description

The Customer Service Assistant – Resolution role supports the resolution and troubleshooting function by ensuring customer complaints are handled quickly and professionally. You’ll act as a key connector between customers and delivery suppliers—reducing frustration, preventing escalations, and building trust.

This role is ideal for someone who:

  • enjoys solving problems under time pressure,

  • communicates clearly across phone, in-person, and digital channels,

  • stays organized while handling multiple cases,

  • and can maintain a calm, customer-focused approach even when emotions run high.

You’ll also develop knowledge of the IKEA range, assembly instructions, and service solutions—so you can offer alternatives that genuinely help customers while supporting store profitability and customer loyalty.

Job Responsibilities

Below are the core responsibilities of this customer service job in Al Ain:

Complaint Handling and Case Resolution

  • Handle customer complaints from all channels, including social media, store walk-ins, engagement center requests, and delivery teams

  • Register and record complaints accurately in MV-CRM and ensure proper case tracking

  • Deliver resolution within 24 hours where possible, ensuring timely follow-up and customer updates

  • Use structured troubleshooting steps to identify root causes and prevent repeat issues

Customer Experience and Service Recovery

  • Build positive customer relationships that support sales growth and long-term loyalty

  • Understand IKEA products and services to offer alternative solutions tailored to customer needs

  • Provide confident guidance to customers by staying updated on product ranges and assembly instructions

  • Identify repeated manufacturing defects and escalate them immediately for quality control

Delivery and Supplier Coordination

  • Support communication between customers and delivery suppliers to solve delays, damages, missing parts, or assembly concerns

  • Ensure delivery and assembly job routing is completed according to business requirements

  • Maintain efficiency and productivity by handling cases proactively and keeping workflows organized

Safety, Standards, and Continuous Improvement

  • Follow IKEA safety procedures to prevent injuries or damage to company/customer property

  • Contribute to a consistent customer service standard by keeping notes, actions, and outcomes well documented

  • Collaborate with the resolution team to continuously improve how recurring issues are handled

Why This Role?

A UAE Nationals IKEA job in Al Ain like this offers more than just a customer service title—it can become a strong career foundation in retail operations, customer experience leadership, and service excellence.

1) You gain a high-value retail skill: service recovery

Many candidates can “assist customers,” but fewer can resolve complaints quickly across multiple channels. Service recovery is a career accelerator because it builds judgment, communication, and decision-making.

2) You’ll work at the center of customer satisfaction

This role directly influences how customers remember their IKEA experience—especially when something goes wrong. Strong resolution work protects brand reputation and builds repeat business.

3) Career growth inside a major regional group

Al-Futtaim is known for scale and internal mobility. Starting in a resolution-focused role can open pathways into customer experience leadership, store operations, engagement center roles, or even quality and after-sales management.

4) Multi-channel experience (including social media)

Handling complaints from social media and digital channels strengthens your modern customer service profile—useful for future roles in CX, community support, and omnichannel retail.

5) You’ll develop product and process knowledge fast

Understanding product ranges, delivery routing, assembly processes, and troubleshooting steps builds a strong operational skill set that many retail professionals don’t gain early in their careers.

Requirements

To qualify for this IKEA customer service Al Ain role, the requirements include:

  • Education: High school diploma

  • Experience: Minimum 2 years in a similar customer service role

  • Skills:

    • Excellent communication and interpersonal skills

    • Strong problem-solving ability

    • Proven customer focus and service mindset

    • Proactive approach to daily responsibilities

  • Language:

    • Good command of English required

    • Arabic preferred (advantage)

  • Technical Skills:

    • Proficient user of MS Office applications

  • Other Fit Factors:

    • Ability to work with CRM systems and document cases accurately

    • Comfortable coordinating with delivery teams and suppliers

    • Able to prioritize tasks to achieve a 24-hour resolution goal

How to Apply

Apply through the official Al-Futtaim careers portal for Job Requisition ID: 174719 (UAE National Resolution Representative | Retail | IKEA | Al Ain).

Click Here to Apply!

FAQs

1) Is this role only for UAE Nationals?

Yes, this position is listed as a UAE National role.

2) Where is the job located?

The job is located in Al Ain, United Arab Emirates.

3) What is the main goal of the Resolution Representative role?

The main goal is to ensure customer complaints from all channels are recorded in MV-CRM and resolved quickly—often within 24 hours—while coordinating with delivery suppliers when needed.

4) Is Arabic required for this job?

Arabic is preferred (an advantage), while a good command of English is required.

5) How much experience do I need?

You need a minimum of 2 years of experience in a similar customer service role.