Table of Contents
Job Overview
About the Company
Available Jobs
Job Description
Job Responsibilities
Why This Role?
Requirements
How to Apply
FAQs
Job Overview
If you’re searching for Tamara customer service jobs Saudi Arabia, this opening is a strong option—especially if you prefer non-voice support. Tamara is hiring a Partner Care Advisor (Non-voice) to support customers via email and live chat, helping resolve issues quickly while delivering a high-quality experience that builds trust.
Job Title: Partner Care Advisor (Non-voice) / Partner Care Associate (Customer Experience)
Company: Tamara
Location: Saudi Arabia (Remote)
Employment Type: Full-time (rotational shifts)
Start Date: ASAP (based on hiring timeline)
In simple terms: you’ll be the person customers rely on when they need clear answers, calm guidance, and fast solutions—without having to pick up a phone.
About the Company
Tamara is a fintech platform serving Saudi Arabia and the wider GCC, known for partnering with major global and regional brands and supporting millions of users in the region. The company positions itself as customer-centric, focused on making payments and shopping experiences smoother through a financial super-app approach.
From a career perspective, the exciting part is this: fintech customer experience roles often teach you more than “support.” You build skills in troubleshooting, transaction reviews, structured communication, and customer journey thinking—skills that can transfer into operations, risk, product support, quality, training, and more.
Available Jobs
While your target is Tamara customer service jobs Saudi Arabia, it’s smart to explore related roles too—either as alternatives or as next-step career paths after you gain experience. Here are roles commonly associated with customer experience and fintech operations (and similar openings you may see at Tamara or comparable fintech companies):
-
Customer Support Associate (Email & Chat)
-
Customer Experience Specialist (Non-voice)
-
Quality Assurance (QA) Analyst – Customer Support
-
Training & Knowledge Base Specialist (CX Enablement)
-
Customer Escalations Specialist / Complaints Handling
These related roles also expand your keyword reach if you’re publishing this article for SEO—because people searching for “chat support,” “email support,” and “customer experience” often mean the same career category.
See more jobs in Saudi Arabia)
Job Description
This position is designed for people who are excellent at written communication and problem-solving. As a Partner Care Advisor (Non-voice), you’ll manage daily customer interactions through inbound email and live chat, focusing on accuracy, empathy, and speed.
The role is ideal for you if you:
-
prefer non-voice channels (chat/email) over phone calls
-
can read quickly, think clearly, and respond confidently
-
enjoy investigating account details and transaction histories
-
stay calm under pressure and can de-escalate frustrated customers
-
can follow support workflows while still sounding human and helpful
In non-voice customer care, your writing becomes your “tone of voice.” You’ll be expected to communicate like a professional: clear, friendly, and direct—especially when customers are anxious about payments, order issues, or account questions.
Job Responsibilities
Here’s what you’ll be doing in a typical week:
-
Respond to inbound emails and handle live chat conversations efficiently
-
Identify the customer’s real need (the “why” behind the question)
-
Provide accurate answers and practical solutions related to Tamara services
-
Review customer accounts and transactions to confirm facts before responding
-
Explain processes in a step-by-step way to reduce confusion and repeat contacts
-
Use approved communication scripts/playbooks when required, while maintaining a natural, respectful tone
-
Meet support metrics (response time, resolution time, quality standards, and customer satisfaction)
-
Handle urgent issues with speed without compromising accuracy
-
Escalate complex cases appropriately, with clean documentation and clear notes
A simple way to stand out in this role: aim for first-contact resolution. The best non-voice advisors solve the problem fully the first time—so customers don’t come back asking the same question again.
Why This Role?
When people look for Tamara customer service jobs Saudi Arabia, they often want one (or more) of these outcomes: stable employment, remote flexibility, brand-name experience, and career growth. This role aligns well with all four.
1) Remote work with real responsibility
Remote roles can sometimes feel repetitive or low-impact. This one is different because you’re working on real customer account and transaction issues. That builds stronger “business skills” than basic FAQ support.
2) Fintech experience upgrades your career value
Fintech support work strengthens your understanding of customer payments, user behavior, dispute resolution, and service design. Even if you don’t stay in customer support forever, this experience can be a launchpad into:
-
CX Quality / QA
-
Training & onboarding
-
Knowledge management (help center content, macros, scripts)
-
Operations support
-
Risk operations or fraud-related support pathways
3) You master high-income communication skills
In many industries, the ability to write clearly under pressure is rare—and valuable. Non-voice roles build:
-
structured writing
-
customer psychology awareness
-
calm de-escalation
-
concise explanations
-
decision-making with limited context
These are “portable skills” that increase your options across industries.
4) You learn to work with metrics like a pro
Support roles teach you how to hit targets without losing quality. If you want growth, learn to balance:
-
speed (fast responses)
-
accuracy (correct answers)
-
empathy (how customers feel)
-
documentation (clean records)
Hiring managers love candidates who can protect both customer experience and operational efficiency.
5) Growth potential for top performers
In customer experience teams, people who are consistent, accurate, and calm often get noticed first. If you perform well, you can grow into specialized paths: escalations, QA, scheduling/workforce, knowledge content, or even team leadership.
Requirements
Here are the typical requirements for this role:
-
Customer service experience: 1–2 years (required)
-
Language: Native Arabic speaker (required)
-
English: B1 level (required)
-
Education: University degree holder
-
Strong verbal and written communication (written is especially important for non-voice)
-
Ability to use computers comfortably and navigate internet-based tools
-
Strong problem-solving skills and the ability to resolve issues quickly
-
Ability to handle customer concerns professionally, even in stressful situations
-
Flexibility with rotational working hours/days
-
Bonus: experience handling escalations or complex cases
Quick CV tip: if you have metrics, include them. Examples:
-
CSAT score, quality score, first response time, resolution rate, or ticket volume/day
Even one or two numbers can make you look significantly more credible.
How to Apply
To apply for Tamara customer service jobs Saudi Arabia (this non-voice opening), follow this simple approach:
FAQs
1) Are Tamara customer service jobs Saudi Arabia remote?
Some roles, including this non-voice opening, are remote in nature and designed for locally available talent in Saudi Arabia.
2) Is this role non-voice only, or will I take calls?
This position focuses on email and live chat, making it a strong fit if you prefer non-voice customer support.
3) What English level is needed for Tamara customer service jobs Saudi Arabia?
The role mentions B1 English. You should be able to understand internal instructions and respond clearly in basic-to-intermediate English when required.
4) Do I need customer service experience to apply?
Yes—this role requires 1–2 years of customer service experience. If you have chat/email support experience, that’s especially valuable.
5) What schedule should I expect?
Expect rotational working hours/days. Showing flexibility in your application can strengthen your chances, especially for support teams that need broad coverage.