Table of Contents
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Job Overview
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About the Company
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Available Jobs (Related Roles)
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs (Frequently Asked Questions)
Job Overview
Job Title: Customer Success Specialist – Middle East
Company: Align Technology
Location: Dubai, United Arab Emirates (EMEA-UAE-Dubai)
Department: Customer Support
Employment Type: Full Time
Workplace Type: Onsite
Start Date: As per hiring timeline
If you’re searching for a Customer Success Specialist Dubai role that goes beyond answering tickets and truly influences customer outcomes, this opportunity at Align Technology is a strong fit. This position focuses on supporting customers after implementation—ensuring they continue receiving value, adoption remains strong, and the overall experience stays smooth and consistent.
You’ll work closely with local teams and colleagues across EMEA, representing customer needs, sharing best practices, and contributing to continuous improvement. If you’re bilingual (English + Arabic), proactive, and comfortable blending relationship-building with analytical thinking, this role gives you the environment and brand to grow fast.
About the Company
Align Technology is widely known for transforming smiles through innovation and digital dentistry, including Invisalign solutions and an ecosystem that continues evolving through advanced technology and global partnerships. The company emphasizes a culture of agility, customer focus, and accountability—values that show up clearly in customer success work.
For professionals considering a Customer Success Specialist Dubai career path, Align offers the advantage of scale (global teams and resources) with meaningful impact (work that supports providers and patients through better outcomes). Align also highlights employee well-being, learning opportunities, and an inclusive workplace where collaboration and recognition are part of the culture.
Available Jobs (Related Roles)
If you’re interested in this Customer Success Specialist Dubai opportunity but also want to expand your search into adjacent roles with similar skills and progression, consider these related paths:
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Customer Success Manager (CSM) – Healthcare / SaaS / MedTech
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Customer Support Specialist – EMEA
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Implementation Specialist / Onboarding Specialist
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Training Specialist / Customer Education Specialist
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Customer Experience (CX) Specialist – Process Improvement
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Account Coordinator / Customer Operations Specialist
These roles commonly build toward leadership tracks in customer success, enablement, operations, or regional customer experience programs.
Job Description
This Customer Success Specialist role is centered on post-sales success. After customers are implemented, your focus is to ensure they stay confident, capable, and supported—so they continue using solutions effectively and receive ongoing value. You’ll act as a bridge between customer needs and internal teams, sharing insights that help refine services and improve the customer journey over time.
A key differentiator here is the “Voice of the Customer” responsibility. You won’t just solve problems—you’ll spot patterns, propose improvements, and help ensure the customer experience keeps getting better. You’ll also act as a business partner by providing regular training, including on-site training when needed.
This role is ideal for someone who likes structured work but also enjoys building relationships, influencing outcomes, and learning continuously.
Job Responsibilities
Below are the core responsibilities of this Customer Success Specialist Dubai role, written in a clear, SEO-friendly way:
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Own post-sales customer operations and customer interactions, ensuring customers receive ongoing value after implementation.
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Partner with customers as a trusted advisor, helping them adopt best practices and get the most out of solutions.
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Deliver regular training, including on-site training sessions when required, to strengthen product knowledge and usage confidence.
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Collaborate with a local and EMEA-wide community of Customer Success Specialists, sharing best practices and learning from regional expertise.
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Represent the Voice of the Customer by capturing feedback, identifying recurring challenges, and proposing ideas for continuous improvement.
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Use analytical thinking to understand customer needs, spot trends, and support data-informed decisions that improve service quality.
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Communicate effectively across teams and regions, ensuring customer priorities are understood and supported internally.
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Work autonomously when needed, managing responsibilities with strong ownership and follow-through.
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Contribute to ongoing enhancement of services by supporting improvements in workflows, enablement, and customer education.
Why This Role?
A strong Customer Success Specialist Dubai position should give you three things: career growth, measurable impact, and a brand that strengthens your resume. This role delivers on all three.
A customer success role with real influence
Because the focus is post-implementation value, your work directly affects adoption, retention, customer satisfaction, and long-term success. You’re not a passive support function—you’re an outcome driver.
Regional exposure across EMEA
Working with teams across EMEA builds your ability to collaborate across cultures, processes, and time zones. That experience is a competitive advantage for future roles in regional customer success, operations, or enablement.
A “Voice of the Customer” seat at the table
Many roles claim to value feedback. This one explicitly includes continuous improvement in the mandate—meaning your observations can turn into real changes in how services operate.
Strong blend of people skills and analytical thinking
This role rewards professionals who can build relationships while also thinking in systems: identifying patterns, improving processes, and translating customer needs into actionable next steps.
Learning and development support
Align highlights learning resources and development plans, which matters in customer success because tools, systems, and customer expectations evolve constantly. If you’re a proactive learner, you’ll grow quickly here.
A mission-driven environment
Align’s focus on transforming smiles and changing lives creates a strong sense of purpose. If you want to build a career in a company where customer success connects to real-world impact, this is a meaningful path.
Requirements
Here’s what you need (and what will help you stand out) for this Customer Success Specialist Dubai role.
Education
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Bachelor’s degree (required)
Experience
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1–3 years of directly related experience (required)
Language
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Fluency in English and Arabic (required)
Skills and Competencies
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Strong interpersonal, listening, and persuasive communication skills
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Strong analytical capabilities and comfort using data to support decisions
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Willingness to learn and adapt quickly in a fast-moving environment
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Team player mindset with the ability to collaborate across local and EMEA teams
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Strong problem-solving skills and the ability to take initiative
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Ability to work autonomously with high ownership and accountability
Work Eligibility
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Applicants must be legally authorized to work in the country of application, and employment eligibility will be verified as a condition of hire (as stated by the employer).
How to Apply
To apply for this Customer Success Specialist Dubai role:
FAQs (Frequently Asked Questions)
1) What does a Customer Success Specialist Dubai role typically focus on at Align Technology?
This role focuses on post-sales customer support—ensuring customers continue receiving value after implementation through guidance, training, and continuous improvement feedback.
2) Is Arabic required for this role?
Yes. Fluency in both English and Arabic is required, which is essential for supporting customers across the Middle East.
3) Will I be delivering training as part of this job?
Yes. The role includes providing regular training, including on-site training, to help customers adopt best practices and maximize value.
4) Is this role remote or onsite?
The role is listed as onsite in Dubai.
5) How can I stand out when applying?
Show measurable customer outcomes, highlight training and enablement experience, demonstrate strong bilingual communication, and provide examples of process improvements driven by customer feedback.