Table of Contents
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Job Overview
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About the Company
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Available Jobs (Related Roles)
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs (Frequently Asked Questions)
Job Overview
Job Title: Executive Assistant, Customer Experience Improvements
Company: Amazon Middle East and North Africa FZ-LLC
Location: Dubai, United Arab Emirates (ARE, Dubai)
Category: Administrative Support
Employment Type: Full-time (typical for EA roles; confirm in the application portal)
Start Date: As per hiring timeline
If you’re searching for Executive Assistant jobs Dubai that go beyond calendar invites and basic admin tasks, this Amazon opportunity is built for high performers who want real business exposure. The Executive Assistant role within Customer Experience Improvements supports two Directors and a global team—meaning you’ll operate at the center of priorities, decision-making, and execution across multiple time zones.
Amazon is looking for a candidate who thrives under pressure, manages complexity with confidence, and can deliver high volumes of work quickly with little to no guidance. This is a role for someone who earns trust fast, handles sensitive information with discretion, and raises the bar on organization, ownership, and professional communication.
About the Company
Amazon is one of the world’s most customer-obsessed companies, operating across e-commerce, logistics, cloud computing, devices, and customer service at global scale. In the UAE and wider MENA region, Amazon continues to expand its operations and customer experience capabilities, creating opportunities in corporate, operations, and customer service organizations.
For candidates exploring Executive Assistant jobs Dubai, Amazon is known for a high-ownership culture driven by Leadership Principles. That means your impact is measured not only by what you do, but by how you think: anticipating needs, removing blockers, improving systems, and enabling leaders to focus on the highest-value work.
This particular team—Customer Experience Improvements—suggests a mandate tied to operational excellence, service quality, and customer outcomes. As an EA here, you’ll be more than a scheduler. You’ll be a force multiplier.
Available Jobs (Related Roles)
If you’re applying for this role but also want to broaden your search within Amazon’s UAE job ecosystem, here are related roles listed alongside the posting (and similar roles that align with the same skill set):
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Learning Associate (Abu Dhabi)
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Logistics Supervisor, Amazon Logistics (Dubai)
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ICQA Supervisor (Dubai)
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External Fulfillment Specialist, Operations (Dubai)
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Trainer Associate III (Dubai)
If you’re targeting the administrative support track, also keep an eye out for titles like Executive Assistant, Administrative Assistant, Program Coordinator, Program Manager (Support), and Operations Coordinator.
Job Description
This Executive Assistant role supports two Directors and works closely with VP and SVP offices across Amazon to coordinate scheduling and key business rhythms. It requires strong judgement, integrity, and the ability to operate independently while keeping relevant stakeholders informed.
What makes this role different from many Executive Assistant jobs Dubai is the scope. You will manage complex calendars, coordinate domestic and international travel, process expenses, and act as a central liaison between leaders and team members. On top of traditional EA responsibilities, you will also own office space planning initiatives in the UAE and support program execution through tracking deliverables and driving completion of action items coming out of staff meetings and Quarterly Business Reviews.
In short, this is an EA role designed for someone who can act like a mini-operations leader—organized, proactive, structured, and calm under pressure.
Job Responsibilities
Here are the key responsibilities listed in the job description, rewritten for clarity and SEO while remaining accurate:
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Coordinate scheduling across Director, VP, and SVP offices, including review meetings and leadership forums.
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Act as a trusted business partner to Directors and the broader leadership team.
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Own UAE office space planning, including team moves, desk allocation for new hires, lab creation, and planning for additional space needs.
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Track and help drive completion of key deliverables, ensuring follow-ups on open items from staff meetings, Quarterly Business Reviews, and other business forums.
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Drive key team activities such as event planning, global meeting agendas, and supply ordering.
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Support a global team across multiple time zones, managing communication and coordination with speed and accuracy.
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Manage complex executive calendars with minimal guidance, anticipating conflicts and resolving scheduling challenges efficiently.
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Coordinate domestic and international travel arrangements and logistics.
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Process expense reports and handle administrative details independently while exercising strong judgement and discretion.
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Serve as a liaison between leadership and team members, ensuring clarity, alignment, and smooth information flow.
Why This Role?
If you want an EA position that accelerates your career trajectory, this is the kind of role that does it. Here’s why:
High visibility and leadership exposure
Supporting two Directors and partnering with VP and SVP offices means your work connects directly to senior leadership workflows. That exposure builds executive-level confidence fast.
Ownership beyond admin
Space planning, deliverable tracking, and event / agenda ownership moves you into operational enablement—not just support. That’s a major advantage if you want to grow into program management or operations leadership.
Global scope and fast learning
Working across multiple time zones and coordinating with international teams strengthens your communication and prioritization skills—two capabilities that separate good EAs from elite EAs.
Process improvement mindset valued
Amazon explicitly prefers candidates who can lead process improvements and design systems for efficiency. If you love building templates, simplifying workflows, and eliminating friction, you’ll be rewarded here.
Culture of inclusion and support
Amazon emphasizes an inclusive culture and provides an accommodations process for candidates who need workplace adjustments during hiring or onboarding.
Requirements
Below are the listed qualifications, organized for clarity.
Basic Qualifications
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Knowledge of Microsoft Office products and applications
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5+ years of senior-level leadership support experience
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Experience with end-to-end project management
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Experience handling administrative details independently while exercising good judgement and keeping stakeholders adequately informed
Preferred Qualifications
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Experience leading process improvements
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Experience working in a fast-paced, high-tech company
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Experience designing processes to maximize efficiency
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Experience with executive-level calendar management
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Experience working with large global teams
Key Skills That Will Help You Succeed
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Exceptional organization and attention to detail
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High ownership and the ability to execute with minimal guidance
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Strong written and verbal communication across seniority levels
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Discretion and integrity when handling confidential information
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Comfort operating under pressure and managing competing priorities
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Ability to anticipate needs and proactively remove blockers
How to Apply
To apply for this Executive Assistant jobs Dubai opportunity:
FAQs (Frequently Asked Questions)
1) What makes this Amazon role different from other Executive Assistant jobs Dubai?
This role includes classic EA responsibilities plus operational ownership like space planning, deliverable tracking, leadership meeting coordination, and global team support across time zones.
2) How many years of experience do I need?
Amazon lists 5+ years of senior-level leadership support experience as a basic qualification.
3) Is project management experience required?
Yes, the job includes tracking deliverables, follow-ups, and driving completion of action items—so end-to-end project management experience is important.
4) What skills will help me get shortlisted quickly?
Executive calendar mastery, strong judgement, discretion, process improvement experience, and the ability to execute independently in a fast-paced environment are major differentiators.
5) Does Amazon support accommodations in the hiring process?
Yes, Amazon notes that candidates who need workplace accommodations or adjustments during application, interviews, onboarding, or employment can request support through their accommodations process.