⭐ About Customer Service Manager | Submer | Kuwait 2025
Customer Service Manager | Submer | Kuwait 2025 represents an exceptional leadership opportunity for professionals passionate about customer experience, digital service delivery, and people management. Submer is committed to delivering safe, ethical, and high-quality mental health and family services through both digital and in-person platforms, making this role highly impactful.
In this position, the Customer Service Manager will lead and develop a professional customer service team, oversee customer journeys, manage feedback and complaints, and drive continuous service improvement. The role focuses on empathy, confidentiality, operational excellence, and technology-driven customer support systems. Candidates with strong leadership abilities, analytical skills, and experience managing multi-channel customer service operations will thrive in this environment. If you are seeking a meaningful leadership role that combines service excellence with innovation, Customer Service Manager | Submer | Kuwait 2025 is the ideal next step in your career journey.
⭐ Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at Submer
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Candidate Eligibility Criteria
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How to Apply
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FAQs
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Final Thoughts
⭐ Job Overview
Company Name: Submer
Vacancy Position: Customer Service Manager
Job Location: Kuwait
Interview Status: Apply Immediately
Employment Type: Full-Time
Experience Required: Minimum 5 Years
The Customer Service Manager | Submer | Kuwait 2025 role focuses on leading customer service operations across digital and in-person platforms. The position ensures high service standards, ethical compliance, and operational efficiency while maintaining empathy and confidentiality. The manager will supervise teams, analyze performance metrics, implement technology solutions, and manage customer feedback and complaints. This role plays a strategic part in enhancing customer satisfaction and strengthening Submer’s service delivery framework across all communication channels.
⭐ Job Categories
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Customer Service Management
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Customer Experience Leadership
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Digital Support Operations
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Mental Health Services Administration
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Client Relationship Management
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Quality Assurance & Complaints Handling
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Service Operations Management
⭐ Primary Responsibilities by Role
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Lead, supervise, and motivate the customer service team
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Set departmental objectives aligned with organizational goals
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Monitor daily operations and service quality performance
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Conduct regular employee performance evaluations
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Provide constructive feedback and coaching for team growth
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Oversee the complete customer journey across all channels
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Analyze customer feedback, ratings, and satisfaction levels
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Implement continuous improvements in service delivery
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Handle negative reviews and dissatisfied customer communications
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Develop compensation, recovery, and resolution frameworks
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Ensure confidentiality, professionalism, and empathy in service delivery
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Supervise complaints management systems and risk classification
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Resolve high-risk complaints with corrective actions
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Coordinate policies with counseling, quality, finance, and technology teams
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Prepare detailed complaint analysis and improvement reports
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Supervise customer service platforms such as CRM and Intercom
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Identify and implement workflow optimization tools
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Monitor response time, resolution time, and SLA compliance
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Collaborate with technical teams for automation enhancements
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Utilize artificial intelligence tools for service efficiency
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Prepare monthly and annual performance reports
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Analyze operational trends and recommend improvements
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Monitor KPIs and ensure targets are consistently met
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Assess emergency tasks and prioritize immediate actions
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⭐ Why Work at Submer
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Supportive leadership culture focused on employee development
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Opportunity to work in a meaningful mental health services sector
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Exposure to advanced CRM, automation, and AI technologies
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Collaborative and innovative work environment
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Strong emphasis on ethical standards and customer empathy
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Career growth through structured performance evaluations
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Competitive salary and comprehensive benefits package
⭐ Candidate Eligibility Criteria
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Bachelor’s degree in Business Administration, Psychology, Information Systems, or related field
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Minimum 5 years of customer service experience
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At least 2 years in a leadership or managerial role
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Proven experience managing digital customer service channels
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Strong command of the English language
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Hands-on experience with CRM, ERP, and service platforms
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Analytical mindset with strong decision-making skills
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High emotional intelligence and empathy
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Ability to manage confidential and sensitive customer interactions
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Experience in performance reporting and KPI tracking
⭐ How to Apply
Interested candidates for Customer Service Manager | Submer | Kuwait 2025 should apply through the official Submer career platform. Ensure your resume highlights leadership experience, customer service achievements, digital platform expertise, and analytical skills. Shortlisted candidates will be contacted for further assessments and interviews. This is an excellent opportunity for professionals seeking leadership roles in customer experience management within a purpose-driven organization.
👉 Apply Here.
⭐ FAQs
Q1: What is the role of a Customer Service Manager at Submer?
The role involves leading customer service operations, managing teams, improving customer experience, and ensuring ethical service delivery.
Q2: Is this a full-time position?
Yes, Customer Service Manager | Submer | Kuwait 2025 is a full-time role.
Q3: What experience is required?
Candidates must have at least five years of customer service experience and two years in leadership roles.
Q4: Does the role involve digital customer service management?
Yes, managing digital platforms, CRM systems, and automated tools is a core responsibility.
Q5: Are AI tools used in this role?
Yes, the role involves utilizing artificial intelligence to improve customer service efficiency.
Q6: Is experience in mental health services mandatory?
While beneficial, strong empathy and confidentiality skills are more critical.
Q7: Where is the job located?
The position is based in Kuwait.
⭐ Final Thoughts
Customer Service Manager | Submer | Kuwait 2025 is a career-defining opportunity for professionals seeking leadership roles in customer experience management. This role combines strategic oversight, people leadership, and technology-driven service improvement within a purpose-oriented organization. Submer’s focus on ethical service delivery and continuous improvement makes this position both impactful and professionally rewarding.
Choosing Customer Service Manager | Submer | Kuwait 2025 means becoming part of an organization that values empathy, innovation, and operational excellence. If you are ready to lead teams, improve customer journeys, and contribute to meaningful services, this role offers long-term growth, professional fulfillment, and the chance to make a real difference.