Team Leader CCPL Jobs in UAE – High-Energy Retail Banking Sales Leadership at MashreqBank | Apply Before 27th Jan 2026

Table of Contents

1. Job Overview

2. About the Company

3. Available Jobs

4. Job Description

5. Job Responsibilities

6. Why This Role?

7. Requirements

8. How to Apply

9. FAQs

Job Overview

Job Title: Team Leader – CCPL (Injaz – RBG – CC_Balance Builder – Retail Banking Group)
Company Name: MashreqBank
Location: United Arab Emirates
Employment Type: Full-time (Fulltime Office / FTO)
Department: CCPL
Direct Supervisor: Sales Manager
Team Size: 12 staff
Job Identification: 4219
Posting Date: 23 December 2025
Apply Before: 27 January 2026
Start Date: As soon as possible (finalized during the hiring process)

If you’re searching for a role that blends people leadership, performance management, and frontline sales execution in banking, Team Leader CCPL is a strong opportunity to step into a high-ownership position. This job is built for a manager who can energize a team, run a disciplined sales engine, and deliver consistent results—while staying firmly within regulatory and compliance guardrails.

You’ll operate in a call center environment and lead a direct sales team focused on credit card acquisition and balance-building goals. The focus is simple but challenging: hit targets, improve conversions, build capability, and maintain quality—every day.

( See more jobs in Dubai)

About the Company

MashreqBank is one of the region’s well-known banking brands, with a strong presence across retail banking and customer-focused financial products. In high-volume sales environments like call centers, Mashreq’s approach typically demands two things at once: performance and governance. That means leaders who succeed here are the ones who can drive numbers while protecting customer experience, compliance quality, and internal controls.

For professionals aiming to build a long-term career in retail banking leadership, roles like Team Leader CCPL are valuable because they sharpen core management skills—KPIs, coaching, operational discipline, stakeholder collaboration, and process improvement—while keeping you close to business outcomes.

Available Jobs

If you’re applying for Team Leader CCPL but want to expand your options with similar roles (and capture more keywords and opportunities), consider these related job titles often found in retail banking and contact center sales environments:

1. Sales Team Leader – Credit Cards (Retail Banking)

2. Call Center Sales Manager – Banking Products

3. Team Leader – Personal Loans / Cards (Direct Sales)

4. Sales Performance & Quality Lead (Retail Banking)

5. Customer Acquisition Manager (Cards / Retail Banking)

These roles typically overlap in coaching, conversion optimization, lead management, compliance adherence, and KPI-driven execution.

Job Description

The purpose of the Team Leader CCPL role is to manage a team of sales agents and ensure all sales activities are aligned to monthly targets. You’ll design and implement sales strategies, set ambitious yet achievable goals, and create a performance culture where activity, quality, and conversion are monitored consistently.

This job also has a strong operational leadership component: maintaining service standards, measuring performance, improving efficiency across systems and people, and solving issues in real time. You will coordinate with multiple internal teams—Sales Development, Product, Compliance, Training, and MIS/Reporting—to align field activities with business priorities and continuously refine the approach.

This role is ideal for someone who enjoys leading from the front, thrives under targets, can coach with clarity, and knows how to keep a team compliant without slowing down momentum.

Job Responsibilities

Achieve sales targets with disciplined execution

• Deliver monthly credit card acquisition and balance-building goals through direct sales channels.

• Translate targets into daily team goals, activity plans, and conversion benchmarks.

• Keep the team focused on outcomes while maintaining a strong customer-first approach.

Lead management and customer engagement strategy

• Ensure effective utilization of leads and monitor allocation to maintain fairness and performance.

• Implement customer engagement strategies that improve contact rates and conversion quality.

• Adjust lead handling processes based on performance patterns, seasonality, and campaign needs.

Drive productivity and performance culture

• Set clear performance expectations, track daily activity, and monitor conversion rates.

• Run structured performance check-ins that identify gaps early and correct course quickly.

• Use KPIs and dashboards to maintain transparency and accountability across the team.

Improve sales effectiveness through coaching

• Build impactful sales pitches and objection-handling techniques to increase customer acquisition.

• Mentor and motivate sales agents through consistent coaching, role plays, and feedback loops.

• Provide structured support plans for low performers and stretch goals for high performers.

Ensure compliance, quality, and service standards

• Ensure all sales activities meet regulatory and compliance standards while maintaining high service quality.

• Reinforce correct sales conduct, documentation expectations, and customer communication standards.

• Reduce quality errors and drive “right first time” execution to protect the customer experience.

Performance analysis and continuous improvement

• Review sales reports and KPIs to identify opportunities, risks, and underperformance drivers.

• Perform root cause analysis on performance drops and recommend process/product improvements.

• Adapt sales strategies based on market trends, customer insights, and competitive positioning.

Recruitment, training, certification, and retention

• Hire, train, and certify direct sales agents to build a high-performing team.

• Focus on low attrition by strengthening onboarding, coaching cadence, and recognition.

• Work with Training teams to ensure skill uplift is continuous, not one-time.

Cross-functional collaboration for business alignment

• Partner with Sales Strategy and Product teams to align field execution with business objectives.

• Collaborate with Compliance, MIS/Reporting, and process teams to improve performance visibility and control.

• Contribute to campaign design feedback and ensure learnings are converted into action.

Why This Role?

A Team Leader CCPL role in retail banking is one of the fastest ways to prove your leadership with measurable impact. Here’s why this opportunity is a strong move for the right candidate:

• Clear performance ownership: You lead a defined team (12 staff) with direct influence over daily activity and outcomes.

• Career-building leadership skills: You’ll sharpen people management, coaching systems, KPI management, and operational discipline—skills that translate into Sales Manager and senior leadership roles.

• Real authority in decision-making: You’ll influence sales strategy, training needs, shift planning, and lead allocation—giving you tools to manage outcomes proactively.

• Strong stakeholder exposure: Collaboration with product, compliance, training, and MIS builds a broader business view beyond “just sales.”

• High-growth product environment: Credit card acquisition and balance-building often come with frequent campaigns and competitive dynamics—perfect for a leader who likes strategy + execution.

• Problem-solving intensity: From customer issues to team conflicts to crisis management, you’ll grow quickly in judgment and resilience.

Requirements

Here’s what the role is looking for, summarized in an application-ready format:

• Education: University graduate

• Experience:

  • 3–5 years in a similar work environment in a supervisory position

  • At least 3 years of experience managing people

• Core skills:

  • Excellent people management and coaching capability

  • Strong sales and customer focus with creative thinking under pressure

  • Excellent presentation and communication skills

  • Analytical ability and strong computer skills

  • Business sensitivity and results-driven mindset

  • Adaptable, versatile, and collaborative team player

• Preferred background: Practical marketing exposure is an advantage

• Work environment: Call center environment, operating within organizational policies and regulatory/risk boundaries

How to Apply

Apply through the official MashreqBank career portal listing for Job Identification 4219 and complete your application before 27 January 2026.

Click Here to Apply!

FAQs

1) What does a Team Leader CCPL do in retail banking?

A Team Leader CCPL manages a team of sales agents, drives credit card acquisition and balance-building targets, improves conversions, coaches performance, and ensures sales quality and compliance.

2) How many people does this role manage?

The role lists a team size of 12 staff, requiring strong day-to-day people leadership and performance management.

3) Is this role office-based or hybrid?

This position is listed as Fulltime Office (FTO) and operates in a call center environment.

4) What experience is required for Team Leader CCPL jobs?

You typically need to be a university graduate with 3–5 years in a similar environment, including at least 3 years managing people in a supervisory capacity.

5) What is the application deadline?

The listing states Apply Before: 27 January 2026. Applying early can improve review timing and shortlist visibility.