Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Job Title: Territory Manager
Company: Otis Elevator Company
Location: Nassau, Bahamas (On-site)
Employment Type: Full-time
Job Requisition ID: 20149042
Posted Date: 2025-12-22
Start Date: As soon as available (based on selection timeline and notice period)
Opportunity Summary:
As Territory Manager, you’ll be responsible for account management and service operations across customers in your assigned geography. You’ll prospect and build relationships, retain and re-sign maintenance agreements, and act as a technical consultant to customers. At the same time, you’ll lead the performance of field operations for service and maintenance projects, manage safety audits and jobsite inspections, ensure smooth transitions from new installations into maintenance contracts, and monitor parts inventory at sites.
About the Company
Otis is a globally recognized leader in elevators and escalators with one of the industry’s largest service portfolios. The company maintains millions of customer units worldwide and helps move billions of people every day. Otis is known for a values-driven culture built around what it calls the “Three Absolutes”—Safety, Ethics, and Quality—along with a strong emphasis on innovation, employee opportunity, and training.
For professionals who want long-term career growth, Otis stands out for its structured development pathways in Sales, Field Operations, Engineering, and Major Projects. The organization also emphasizes continuous learning with programs that support professional education and certifications—helpful if you’re aiming to build a leadership track in a technical, service-driven industry.
Available Jobs
If you’re exploring Otis careers beyond this Territory Manager role, here are related roles that often align with similar skills and career progression (and can help broaden your job search keywords):
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Service Sales Representative – Elevators & Escalators
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Field Operations Supervisor – Service & Maintenance
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Project Manager – New Equipment / Modernization
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Service Account Manager – Maintenance Contracts
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Field Safety & Quality Specialist – Operations
These roles typically intersect with the same core strengths: customer relationship building, service performance management, technical problem-solving, and safety-first leadership.
Job Description
The Territory Manager Nassau Bahamas job at Otis is a hybrid of commercial ownership and operational leadership. In simple terms: you’re accountable for growing and protecting your territory’s service business while ensuring the field execution meets deadlines, safety standards, and customer expectations.
This is not a desk-only role. You’ll be interacting with customers, supporting service teams in the field, conducting safety audits, managing site logistics, and identifying opportunities to improve service delivery and contract performance. The role requires someone who can operate comfortably across technical discussions and business outcomes—helping customers trust Otis as the long-term partner responsible for reliability, safety, and service quality.
Who this role is ideal for:
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Professionals with elevator industry experience in outside sales, project management, or field management
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Leaders who like owning a territory and being accountable for results
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Relationship builders who can retain customers and win renewals consistently
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Operationally-minded managers who can lead field associates to meet service deadlines
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Candidates who thrive in dynamic environments with multiple simultaneous priorities
Job Responsibilities
Account Management and Territory Ownership
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Manage account relationships and service operations for the branch within the assigned geography
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Prospect for new business, build pipelines, and expand customer relationships
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Serve as a technical consultant to customers—translating service needs into solutions
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Achieve or exceed territory sales objectives through disciplined execution and customer engagement
Service Contract Retention and Growth
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Retain existing customers by delivering consistent service reliability and responsiveness
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Re-sign and renew current maintenance agreements through proactive account management
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Identify upsell opportunities based on equipment condition, risk, and performance needs
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Maintain strong trust with customer stakeholders by communicating clearly and solving issues quickly
Field Operations Leadership and Delivery Performance
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Lead field operations performance across service and maintenance projects
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Ensure project timelines and deadlines are met through coordination and follow-through
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Support field teams by removing blockers, clarifying expectations, and prioritizing high-impact actions
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Help ensure new installations transition successfully into service and maintenance contracts
Safety Audits, Jobsite Inspections, and Site Planning
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Perform field safety audits and jobsite inspections to reinforce safety compliance
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Develop site safety and logistics plans where needed
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Promote safety-first behaviors consistently across field associates and customer sites
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Ensure practices align with company standards and operational expectations
Site Parts Inventory and Operational Efficiency
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Monitor and manage site parts inventory to support smooth service delivery
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Reduce downtime risk by ensuring required parts availability aligns with service schedules
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Coordinate operational details that impact first-time fix rates and customer satisfaction
Why This Role?
1) You build a career in a resilient, essential industry
Elevator and escalator service is a long-term, high-demand sector. Buildings always need safe, reliable mobility systems—making this field less vulnerable to short-term market swings and strong for career stability.
2) You get both commercial impact and operational leadership
Many roles are either sales-heavy or operations-heavy. This one gives you both—helping you develop a more complete leadership profile and broader career options.
3) Strong benefits package and long-term support
This role highlights a robust benefits offering, including retirement contributions, comprehensive medical coverage, paid vacation and holidays, wellness support, life/disability coverage, parental benefits, and tuition reimbursement—valuable for candidates planning long-term growth.
4) Training and development are built into the culture
Otis emphasizes intensive training across technology, processes, and soft skills—meaning you’re not expected to “figure it out alone.” You’ll have structured learning and experienced colleagues to accelerate your ramp-up.
5) Your work is visible and measurable
Territory roles make impact easy to prove through:
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Contract renewals and retention rates
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Sales performance versus objectives
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Safety audit outcomes and compliance improvements
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On-time service delivery and customer satisfaction signals
Requirements
To succeed in the Territory Manager Nassau Bahamas job, you’ll typically need the following:
Experience
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3+ years of experience in one of the following within the elevator industry:
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Outside sales
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Project management
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Field management
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Education
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High school diploma or equivalent (required)
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Bachelor’s degree (preferred)
Core Skills
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Strong written and verbal communication skills for customer and internal stakeholder management
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Ability to work in a highly team-oriented, dynamic environment
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Self-motivated mindset with strong ownership of multiple projects and responsibilities
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Strong leadership capability, goal orientation, time management, and organization
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Comfort in technical environments and confidence using Microsoft-based computer software
Work Style
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Able to manage competing priorities without losing quality or responsiveness
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Solutions-focused and proactive with customer needs
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Safety-first mindset and willingness to lead by example in the field
How to Apply
To apply for this Otis Territory Manager role in Nassau, Bahamas:
FAQs
1) What does a Territory Manager do at Otis?
A Territory Manager owns customer account management and service operations in an assigned geography, retains maintenance agreements, drives sales, leads field performance, and ensures safety and delivery standards.
2) Is elevator industry experience required for this Territory Manager job?
Yes. The role specifies 3+ years of outside sales, project management, or field management experience within the elevator industry.
3) Is this position remote or on-site?
This role is listed as on-site in Nassau, Bahamas.
4) What are the key success metrics for Territory Managers?
Common success areas include service contract retention, sales performance versus objectives, safety audit outcomes, on-time project delivery, and customer satisfaction.
5) What benefits are included in this Otis role?
The role highlights a strong benefits package including retirement plan contributions, comprehensive health coverage, paid vacation/holidays, wellness support, and tuition reimbursement (benefits may vary by location and eligibility).