Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Job Title: Account Manager – Shops
Company Name: Careem
Location: Dubai, United Arab Emirates
Employment Type: Full-time
Team: Careem Shops (UAE)
Start Date: As per hiring timeline / notice period
If you’re searching for Account Manager jobs in Dubai that combine relationship ownership, data-driven growth, and a fast-moving tech environment, this Careem Shops role is built for you. You’ll manage end-to-end merchant relationships, drive partner performance through analytics and action plans, and uncover upsell opportunities across marketing and product adoption.
It’s the kind of role where you’re not just “maintaining accounts.” You’re shaping how merchants win on the platform—improving customer experience, strengthening operations, and growing revenue through smarter collaboration.
About the Company
Careem is building the Everything App for the greater Middle East—helping people move around, order food and groceries, manage payments, and more. Since 2012, Careem has supported earnings for millions of Captains and served tens of millions of customers across multiple countries in the region.
Careem is also entering a new chapter powered by AI, actively seeking talent that can apply AI to streamline operations, build tools, automate workflows, and create measurable impact. Even if this Account Manager role isn’t an engineering position, the direction matters: you’ll work in an organization that is accelerating decision-making, experimentation, and execution through technology.
Available Jobs
If you’re exploring Account Manager jobs in Dubai, here are related roles you may also consider (either at Careem or in similar marketplace/e-commerce companies):
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Merchant Success Manager (Groceries / Convenience)
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Key Account Manager – E-commerce or Marketplace
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Partner Operations Specialist (Retail / Last Mile)
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Growth Manager (Merchant Performance / Commercial)
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Category Manager – Quick Commerce / FMCG
These jobs often share the same skill backbone: stakeholder management, commercial problem-solving, performance analytics, and cross-functional coordination.
Job Description
As an Account Manager for Shops, you’ll be responsible for growing and nurturing merchant relationships in Careem’s Shops vertical—covering groceries, convenience, and more. Your goal is to ensure merchant success, performance, and satisfaction by acting as the primary point of contact, monitoring KPIs, and building practical plans that unlock growth.
This role is ideal for someone who enjoys being both:
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Client-facing: building trust, aligning on goals, and leading business reviews
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Data-driven: spotting performance gaps, diagnosing root causes, and tracking improvements
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Execution-focused: coordinating internal teams to resolve issues fast and deliver results
You’ll operate in a fast-paced, entrepreneurial environment—great for people who like ownership, ambiguity, and momentum.
Job Responsibilities
In this role, you’ll be expected to run the full lifecycle of merchant account management, combining commercial strategy with day-to-day execution:
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Manage and grow relationships with key merchants and partners within the Shops vertical
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Act as the main point of contact for merchant partners, ensuring alignment, responsiveness, and consistent support
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Monitor and improve merchant performance using data analysis, dashboards, and structured action plans
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Identify upsell opportunities, including:
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Marketing collaborations
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Product feature adoption
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Commercial initiatives that increase visibility or conversion
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Troubleshoot operational or commercial issues and align with internal teams to resolve them efficiently
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Ensure contractual compliance and SLA adherence, tracking deliverables and outcomes
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Conduct regular business reviews with merchants to:
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Review performance and KPIs
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Identify growth opportunities
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Gather feedback and remove friction
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Support partner satisfaction by setting expectations clearly and solving problems proactively
A strong Account Manager in this environment doesn’t wait for problems to surface. They build early-warning systems using metrics, then act before issues affect customers.
Why This Role?
1) You’ll Work on a High-Impact Product Vertical
Careem Shops sits close to everyday life—groceries, convenience, and essentials. That means your work drives tangible outcomes: faster delivery reliability, better availability, stronger promotions, and higher customer satisfaction.
2) Real Ownership of Performance (Not Just Relationship Management)
Many Account Manager jobs sound strategic but end up being reactive. Here, you’re expected to actively drive performance with data, reviews, and action plans—making it a growth-oriented role with clear impact.
3) Career Acceleration Through Cross-Functional Exposure
You’ll collaborate with multiple internal teams to solve partner issues and execute initiatives. That experience often builds a strong pathway into:
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Key Account Management
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Commercial / Growth roles
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Category Management
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Marketplace strategy roles
4) Modern Work Model and Lifestyle Benefits
Careem offers a hybrid rhythm (office + home), plus a flexibility perk that allows remote work from any country for a set period annually, and unlimited vacation days (role-dependent policies apply). You also get healthcare and fitness-related reimbursements—important for sustainable performance in high-output roles.
5) A Company Direction That’s AI-Forward
Careem’s push toward AI-powered operations signals a fast-evolving environment where you can learn modern ways of working—automation, smarter reporting, faster experimentation—even in commercial roles.
Requirements
To be a strong fit for these Account Manager jobs in Dubai, Careem is looking for candidates with a balance of relationship strength and analytical execution:
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Experience: 2–4 years in account management, partner success, or business development
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Preferred backgrounds: tech, e-commerce, consumer goods
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Communication: Strong stakeholder management and partner-facing communication skills
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Analytics: Data-driven mindset with proficiency in Excel and performance dashboards
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Operating Style: Ability to work independently in a fast-paced, sometimes ambiguous environment
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Languages: Fluency in English; Arabic is a plus
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Education: Bachelor’s degree in business, economics, or a related field
A great candidate typically demonstrates:
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Comfort running structured business reviews
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Ability to translate insights into action plans
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Calm execution under pressure
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Commercial instincts (upsell, adoption, growth levers)
How to Apply
To apply for this Careem role:
FAQs
1) What does an Account Manager do in Careem Shops?
You manage merchant relationships end-to-end, track performance using data, run business reviews, identify growth/upsell opportunities, and coordinate internally to resolve issues and improve outcomes.
2) Is this one of the best Account Manager jobs in Dubai for e-commerce experience?
Yes, it’s strongly aligned with e-commerce/marketplace dynamics: merchant performance, adoption, marketing collaborations, SLA compliance, and data-driven account plans.
3) Do I need Arabic to apply?
Arabic is a plus, not a strict requirement. English fluency is required. If you speak Arabic, it can strengthen partner communication and relationship depth in the region.
4) What tools or skills matter most for this role?
Strong Excel skills, comfort with dashboards, structured problem-solving, and stakeholder communication are key—especially when you need to turn insights into action plans.
5) What career growth can this role lead to?
Common pathways include Key Account Manager, Commercial/Growth roles, Category Management, Partner Operations leadership, or broader marketplace strategy positions.