Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Job Title: Senior Store Customer Advisor
Company Name: Ermenegildo Zegna Group (Brand: Zegna | Role aligned with Thom Browne store experience)
Location: Dubai, United Arab Emirates
Employment Type: Permanent, Full-time
Job Function: Sales Channels & Retail Excellence / Retail
Start Date: As per hiring timeline
If you’re searching for luxury retail jobs in Dubai, this Senior Store Customer Advisor role is a standout opportunity to work at the heart of premium fashion, where service is not a task—it’s a ceremony. The role is designed for customer advisors who can transform a store visit into a memorable luxury experience through storytelling, style expertise, and relationship-building that extends far beyond the transaction.
You’ll act as a Brand Ambassador, guiding clients through heritage, craftsmanship, and the “total look” philosophy—while also driving store performance through CRM, cross-selling, and retail operational excellence.
About the Company
Ermenegildo Zegna Group is a global luxury fashion group known for craftsmanship, innovation, and brand-building at the highest level. The group’s portfolio includes iconic brands such as Zegna and Thom Browne, each with a distinct identity but a shared commitment to elevated client experiences.
In Dubai—one of the world’s most competitive luxury retail markets—brands win through clienteling, exceptional service rituals, and trust-based relationships. This role sits in that premium space, where your ability to build long-term client connections and deliver consistent excellence becomes the real differentiator.
Available Jobs
If you’re exploring luxury retail jobs in Dubai, here are related roles that align with similar experience and skill sets (and can expand your job search reach):
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Luxury Sales Advisor / Client Advisor – Menswear
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Senior Clienteling Specialist (CRM & After-Sales)
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Made-to-Measure Specialist / Style Consultant
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Visual Merchandising Specialist – Luxury Retail
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Assistant Store Manager – Luxury Fashion
These roles often overlap in core skills such as VIP service, CRM, styling, cross-selling, and KPI-based sales excellence.
Job Description
The Senior Store Customer Advisor is responsible for delivering a consistent luxury experience built on:
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A high-quality welcome and service rituals
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Personalized styling guidance and “total look” creation
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Strong clienteling and CRM-driven follow-ups
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A deep and evolving knowledge of the collections, craftsmanship, and brand stories
This role is ideal for experienced retail professionals who thrive in premium environments, understand luxury selling flows, and can translate product knowledge into customer confidence. You’ll be expected to operate with a high level of autonomy and ownership, demonstrating an entrepreneurial mindset in developing business and expanding your customer base.
If you enjoy building a portfolio of loyal clients who come back because of you—not only because of the brand—this role fits perfectly.
Job Responsibilities
Your work will combine client experience excellence with retail performance outcomes. Key responsibilities include:
Customer Relationships and Customer Service
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Provide a memorable in-store experience by following the established selling flow and mindset
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Build and nurture a loyal client base through consistent networking and relationship development
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Discover customer needs through consultative conversations around preferences and shopping occasions
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Anticipate unspoken needs and exceed expectations with proactive service
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Create “total look” opportunities through personalized mix-and-match styling recommendations
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Promote Made-to-Measure services as a natural part of the client journey where appropriate
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Use company technology to deliver an integrated luxury experience
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Use brand storytelling to elevate the selling ceremony and strengthen emotional connection
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Collect accurate client data in line with CRM guidelines
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Conduct after-sales activities such as thank-you notes and follow-up calls to maintain long-term relationships
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Handle customer issues or complaints with empathy while adhering to service policies (alterations, repairs, returns)
Collection Knowledge and Styling Expertise
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Develop deep knowledge of products, craftsmanship, fabrics, style evolution, and Made-to-Measure standards
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Translate product features into clear customer benefits
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Provide styling advice on color, texture, patterns, silhouette, proportions, and functionality
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Track stock levels and adjust selling techniques to maximize sell-through
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Support garment fitting and alteration measurements for ready-to-wear
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Share customer feedback and product insights with the Store Manager to support improvement
Visual and Brand Image
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Maintain premium grooming and presentation aligned with uniform and grooming standards
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Follow luxury packaging standards to preserve brand image
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Maintain store cleanliness and high visual standards across displays
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Support visual merchandising standards and suggest improvements
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Assist with window and display setups when needed
Team Contribution
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Share customer and product insights with team members to improve service and performance
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Support onboarding of new staff as a learning coach or buddy when assigned
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Train team members on new products as directed
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Maintain team spirit and morale to support an enthusiastic, high-performance environment
Sales Management and KPIs
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Track performance using retail KPIs such as:
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Conversion rate
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Cross-selling ratio
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Average sales bill
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Execute action plans to achieve daily, weekly, monthly, and yearly sales targets
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Recommend operational and service improvements to overcome selling challenges
Store Operations
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Follow store operations and time/attendance policies
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Support operational tasks as directed (stock room, inventory, cashiering, reporting, guest beverage service)
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Adhere to company policies and standards consistently
Why This Role?
1) Dubai is a Global Luxury Retail Battlefield—and That’s a Good Thing
Luxury retail jobs in Dubai are some of the most competitive and rewarding because client expectations are high. Success here builds a premium reputation you can carry anywhere.
2) You Become a True Client Advisor, Not Just a Salesperson
This role is centered on long-term relationships, style guidance, and trust. You build clients who return for your expertise and service rituals.
3) High-Value Skill Growth: CRM, Clienteling, and Made-to-Measure
CRM-driven selling and Made-to-Measure exposure are high-income, high-prestige skills in luxury retail. Mastering them increases both your results and your career options.
4) Strong Performance Culture With Clear KPIs
If you like measurable goals and rewards for excellence, this environment gives you clarity: conversion, cross-sell, average bill, and client development.
5) Language Skills Can Make You Stand Out
Preferred language profiles like Chinese or Russian can expand your client base quickly in Dubai’s international luxury market—making you even more valuable.
Requirements
To qualify for this role, candidates typically need:
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Education: High school qualification
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Experience: 4–6 years of retail sales or customer service experience (luxury preferred)
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Languages: Preferably Chinese or Russian speakers (strong advantage)
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Core Competencies:
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Luxury selling and service excellence
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Strong understanding of service policy and compliance
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Customer delight mindset
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Learning agility and self-development
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Passionate, open-minded approach
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Ability to operate with professionalism and grooming standards
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Practical Skills:
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Strong styling capability and “total look” selling approach
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CRM usage for after-sales communication and customer retention
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Ability to handle complaints with empathy and policy discipline
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Comfort working with KPIs and performance targets
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How to Apply
To apply for this role:
FAQs
1) What is the main focus of luxury retail jobs in Dubai like this role?
Luxury roles focus on clienteling, storytelling, styling expertise, and creating a high-end service ceremony—not just completing transactions.
2) Is CRM experience important for a Senior Store Customer Advisor?
Yes. CRM is a key tool for after-sales communication, follow-ups, and long-term customer retention.
3) Do I need Made-to-Measure experience to apply?
It’s not always mandatory, but the role emphasizes promoting Made-to-Measure and understanding fitting standards. Any tailoring or fitting experience is a strong advantage.
4) Which KPIs matter most in this role?
Common KPIs include conversion rate, cross-selling ratio, and average sales bill—along with client database growth through networking and follow-ups.
5) Are language skills like Chinese or Russian required?
They are preferred, not always required. However, in Dubai, these languages can significantly boost client outreach and business development.