⭐ About Business Analyst – Customer Experience Vacancy at Astra Tech in Dubai 2025
Business Analyst – Customer Experience Vacancy at Astra Tech in Dubai 2025 is an excellent opportunity for professionals seeking to build a strong career in the fast-growing FinTech ecosystem of the UAE. Astra Tech is known for driving innovation across digital payments, financial platforms, and customer-centric technology solutions. This role is designed for analytical thinkers who can bridge the gap between business requirements and technical execution.
In this position, the Business Analyst will work closely with product, technology, operations, and compliance teams to enhance customer journeys and operational efficiency. The role emphasizes hands-on analysis, data-driven insights, and structured documentation, making it ideal for candidates with experience in FinTech, digital banking, or SaaS environments. Dubai’s dynamic work culture, combined with Astra Tech’s growth-focused environment, makes this vacancy highly attractive. If you are detail-oriented, proactive, and passionate about improving customer experience through technology, this opportunity deserves your immediate attention.
⭐ Table of Contents
-
🔹 Job Overview
-
🔹 Job Categories
-
🔹 Primary Responsibilities by Role
-
🔹 Why Work at Astra Tech
-
🔹 Candidate Eligibility Criteria
-
🔹 How to Apply
-
🔹 FAQs
-
🔹 Final Thoughts
⭐ Job Overview
-
Company Name: Astra Tech
-
Vacancy Position: Business Analyst – Customer Experience
-
Job Location: Dubai, United Arab Emirates
-
Employment Type: Full-Time
-
Industry: FinTech / Digital Financial Services
-
Experience Required: 2–4 Years
-
Application Status: Apply Immediately
Business Analyst – Customer Experience Vacancy at Astra Tech in Dubai 2025 focuses on supporting product development and operational excellence within a technology-driven financial environment. The role requires strong analytical capabilities, collaboration with multiple stakeholders, and the ability to translate business needs into practical solutions that improve customer satisfaction and compliance.
⭐ Job Categories
-
🔹 Business & Operations
-
🔹 Operations Management
-
🔹 Customer Experience Analysis
-
🔹 FinTech Product Support
-
🔹 Data & Process Optimization
-
🔹 Technology & Systems Analysis
-
🔹 Agile Project Collaboration
⭐ Primary Responsibilities by Role
-
🔹 Gather and analyze business requirements from product, technology, operations, compliance, and customer service teams
-
🔹 Conduct workshops, interviews, and requirement-definition sessions
-
🔹 Document BRDs, FRDs, user stories, workflows, and acceptance criteria
-
🔹 Translate business concepts into detailed user journeys and process maps
-
🔹 Analyze operational pain points and customer experience gaps
-
🔹 Use data from multiple sources to identify trends and root causes
-
🔹 Propose scalable, practical solutions aligned with business goals
-
🔹 Support prioritization by evaluating impact, effort, risks, and dependencies
-
🔹 Map current processes using BPMN or similar frameworks
-
🔹 Identify automation and optimization opportunities
-
🔹 Redesign workflows to support efficiency, scalability, and compliance
-
🔹 Act as a liaison between business teams and engineering
-
🔹 Participate in sprint planning, design reviews, and solution discussions
-
🔹 Develop and execute UAT and functional test cases
-
🔹 Validate solutions against defined acceptance criteria
-
🔹 Track defects and support resolution with technical teams
-
🔹 Prepare reports, dashboards, and KPI analysis for leadership
-
🔹 Ensure alignment with regulatory requirements such as AML, KYC, and data privacy
Find more career opportunities today
⭐ Why Work at Astra Tech
-
🔹 Exposure to a rapidly growing FinTech ecosystem in Dubai
-
🔹 Opportunity to work on innovative digital financial products
-
🔹 Strong focus on customer-first solutions and experience design
-
🔹 Collaborative work culture with cross-functional learning
-
🔹 Career growth through hands-on ownership and accountability
-
🔹 Work in an agile, technology-driven environment
⭐ Candidate Eligibility Criteria
-
🔹 2–4 years of experience as a Business Analyst in FinTech, payments, digital banking, or SaaS
-
🔹 Strong expertise in requirements gathering and documentation
-
🔹 Proven experience in process mapping and optimization
-
🔹 Solid understanding of APIs, data flows, and system behavior
-
🔹 Hands-on experience with JIRA, Confluence, Miro, or Visio
-
🔹 Familiarity with agile methodologies such as Scrum or Kanban
-
🔹 Strong analytical and problem-solving skills
-
🔹 Excellent communication and stakeholder-management abilities
-
🔹 Ability to work effectively in fast-paced environments
-
🔹 Detail-oriented mindset with high ownership
⭐ How to Apply
Applying for Business Analyst – Customer Experience Vacancy at Astra Tech in Dubai 2025 is a straightforward process. Interested candidates should prepare an updated CV highlighting relevant FinTech experience, analytical skills, and project exposure. Ensure your resume clearly demonstrates your ability to gather requirements, analyze data, and collaborate with cross-functional teams.
Shortlisted candidates will be contacted for further assessment and interviews. Early applications are encouraged, as this is a highly competitive role within Dubai’s FinTech sector.
👉 Apply Here.
⭐ FAQs
Q1: Is this role open to international candidates?
Yes, Astra Tech considers qualified international applicants subject to UAE employment regulations.
Q2: Is FinTech experience mandatory?
FinTech experience is preferred but candidates with strong SaaS or digital platform exposure may also apply.
Q3: What tools are commonly used in this role?
Tools include JIRA, Confluence, Excel, SQL, Miro, and process-mapping platforms.
Q4: Is this a technical role?
The role is business-focused but requires a solid understanding of technical integrations and systems.
Q5: What growth opportunities are available?
High performers can progress into senior analyst, product, or operational leadership roles.
Q6: Does the role involve customer interaction?
Yes, insights from customer service and experience data are central to this role.
Q7: What is the work environment like?
Astra Tech offers a fast-paced, collaborative, and innovation-driven workplace.
⭐ Final Thoughts
Business Analyst – Customer Experience Vacancy at Astra Tech in Dubai 2025 represents a powerful career move for professionals who thrive in analytical, customer-focused, and technology-led environments. This role allows you to directly influence product design, operational efficiency, and customer satisfaction within a regulated FinTech framework. Astra Tech’s commitment to innovation and quality makes it an ideal employer for ambitious analysts.
Business Analyst – Customer Experience Vacancy at Astra Tech in Dubai 2025 is more than just a job; it is an opportunity to grow alongside a forward-thinking organization in one of the world’s most dynamic cities. If you are ready to take ownership, challenge processes, and deliver impactful solutions, this is the right time to apply and advance your professional journey.