⭐ About Principal Customer Success Manager Vacancy at Cornerstone in United Arab Emirates 2025
Principal Customer Success Manager Vacancy at Cornerstone in United Arab Emirates 2025 is a premium senior-level opportunity designed for professionals passionate about customer value, SaaS solutions, and strategic stakeholder engagement. Cornerstone is a globally recognized HR technology leader powering workforce agility through its AI-driven Cornerstone Galaxy platform.
This role focuses on post-sales customer success, long-term retention, and value realization for large enterprise clients across the UAE. The position is fully remote within the United Arab Emirates, allowing professionals to work flexibly while engaging with global teams and strategic customers.
Principal Customer Success Manager Vacancy at Cornerstone in United Arab Emirates 2025 blends technology, consulting, and operational leadership. Candidates will act as trusted advisors, helping customers align business goals with learning, skills development, and talent transformation strategies. This vacancy is ideal for professionals with strong SaaS experience, bilingual communication skills, and the ability to influence senior decision-makers while delivering measurable outcomes.
📌 Table of Contents
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🔹 Job Overview
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🔹 Job Categories
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🔹 Primary Responsibilities by Role
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🔹 Why Work at Cornerstone
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🔹 Candidate Eligibility Criteria
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🔹 How to Apply
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🔹 FAQs
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🔹 Final Thoughts
🔹 Job Overview
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Company Name: Cornerstone
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Vacancy Position: Principal Customer Success Manager
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Job Location: United Arab Emirates (Remote)
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Employment Type: Full-Time
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Experience Required: Minimum 8 years
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Language Requirement: Arabic & English
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Application Status: Apply Immediately
Principal Customer Success Manager Vacancy at Cornerstone in United Arab Emirates 2025 is a strategic post-sales leadership role responsible for maximizing customer satisfaction, adoption, retention, and growth. The role involves working with enterprise customers, internal product teams, and senior executives to ensure Cornerstone solutions deliver measurable business impact. This position is ideal for professionals who thrive in fast-paced SaaS environments and enjoy owning customer outcomes end-to-end.
🔹 Job Categories
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Customer Success Management
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SaaS Client Services
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Enterprise Account Management
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Learning Technology Solutions
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Human Capital Management
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HR Technology Consulting
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Program & Project Management
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Workforce Transformation
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Cloud Software Services
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Remote Professional Roles
🔹 Primary Responsibilities by Role
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Act as the primary post-sales point of contact for strategic enterprise customers
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Own customer success plans, engagement models, and value realization strategies
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Partner with customers to understand business goals and workforce challenges
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Translate customer needs into people, product, and process recommendations
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Collaborate with Account Management, Product, Engineering, and Support teams
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Establish measurable outcomes and success metrics with customer stakeholders
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Drive adoption, optimization, and engagement across Cornerstone solutions
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Provide best-practice guidance on skills-based organization models
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Manage end-to-end post-sales programs from planning through execution
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Monitor milestones, deliverables, risks, and mitigation strategies
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Communicate progress and value to customer executives and sponsors
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Share customer insights internally to influence product innovation
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Support renewal, upsell, and cross-sell initiatives in partnership with sales
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Handle complex escalations and technical challenges professionally
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Maintain high-touch communication cadence with all stakeholders
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Contribute to continuous improvement and operational excellence initiatives
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🔹 Why Work at Cornerstone
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Global HR technology leader serving 7,000+ organizations worldwide
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Opportunity to work on AI-powered learning and skills platforms
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Fully remote role within the United Arab Emirates
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Exposure to senior enterprise leaders and strategic clients
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Strong culture focused on innovation, inclusion, and growth
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Competitive compensation with performance-based rewards
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Professional development and career advancement opportunities
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Collaborative environment across global teams
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Purpose-driven mission shaping the future of work
🔹 Candidate Eligibility Criteria
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Minimum 8 years of customer-facing program or project management experience
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Strong background in SaaS, cloud solutions, or enterprise software
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Fluent Arabic speaker with high proficiency in English
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Proven ability to manage complex, technical customer engagements
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Experience working with senior executives and enterprise stakeholders
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Strong organizational, risk management, and multitasking skills
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Interest or experience in learning, skills, or talent development domains
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Excellent communication, presentation, and consulting capabilities
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Ability to work independently in a fast-paced remote environment
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Bachelor’s degree in HR, Business, Organizational Development, or related field
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Willingness to travel up to 10–20% as required
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MBA or graduate degree is an added advantage
🔹 How to Apply
Applying for Principal Customer Success Manager Vacancy at Cornerstone in United Arab Emirates 2025 is a simple and fully online process. Interested candidates should prepare an updated CV highlighting SaaS experience, customer success achievements, and stakeholder management expertise. Ensure your resume reflects bilingual communication skills and enterprise client exposure.
Visit Cornerstone’s official careers page and search using the vacancy title. Complete the application form carefully and submit all required details. Early applications are encouraged due to the strategic importance of the role.
👉 Apply Here.
🔹 FAQs
Q1: Is this role fully remote?
Yes, the role is fully remote but available only to candidates based in the United Arab Emirates.
Q2: What industries will I support?
You will work with large enterprise customers across multiple industries using Cornerstone solutions.
Q3: Is Arabic mandatory for this role?
Yes, fluency in Arabic and strong English proficiency are required.
Q4: What type of customers will I manage?
You will manage strategic, high-value enterprise customers with complex needs.
Q5: Does this role involve sales targets?
While not a direct sales role, you will support renewals, upsells, and expansions.
Q6: What tools will I work with?
Cornerstone Galaxy, cloud learning platforms, skills technologies, and analytics tools.
Q7: Is international travel required?
Limited travel of up to 10–20% may be required depending on customer needs.
🔹 Final Thoughts
Principal Customer Success Manager Vacancy at Cornerstone in United Arab Emirates 2025 represents a high-impact career move for professionals who want to influence enterprise transformation and workforce development at a global scale. This role offers the chance to work with cutting-edge AI learning technologies while serving as a trusted advisor to senior leaders across the region.
Principal Customer Success Manager Vacancy at Cornerstone in United Arab Emirates 2025 is ideal for individuals who value customer success, strategic thinking, and long-term relationship building. With strong compensation, flexible work arrangements, and a mission-driven culture, Cornerstone provides an exceptional platform to grow your career while shaping the future of work. Apply today and take the next step toward a powerful professional journey.