⭐ About Customer Service Officer Vacancy at Mashreq Bank in UAE 2025
Customer Service Officer Vacancy at Mashreq Bank in UAE 2025 is a highly sought-after opportunity for experienced banking professionals aiming to grow within a leading retail banking institution. Mashreq Bank is known across the UAE for its customer-first approach, digital innovation, and strong compliance-driven operations. This role is positioned within the Retail Banking Group and focuses on delivering superior service to walk-in SME and CIBG customers while minimizing operational dependency on Relationship Managers.
The position requires hands-on involvement in customer service, complaint resolution, KYC compliance, CRM updates, and cross-sell referrals. Candidates with strong interpersonal skills and banking experience will find this role ideal for enhancing their exposure to SME banking operations. With a full-time office-based structure, the job ensures stability, learning, and professional visibility. If you are passionate about customer experience, operational excellence, and long-term banking careers, this vacancy offers a structured pathway to success in the UAE banking sector.
🔹 Table of Contents
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⭐ Job Overview
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⭐ Job Categories
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⭐ Primary Responsibilities by Role
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⭐ Why Work at Mashreq Bank
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⭐ Candidate Eligibility Criteria
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⭐ How to Apply
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⭐ FAQs
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⭐ Final Thoughts
⭐ Job Overview
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Company Name: Mashreq Bank
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Vacancy Position: Customer Service Officer
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Location: BurJuman Branch, Dubai, United Arab Emirates
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Employment Type: Full-Time Office (FTO)
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Experience Required: Minimum 4+ years banking experience
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Interview Details: Apply Immediately
Customer Service Officer Vacancy at Mashreq Bank in UAE 2025 involves managing service requirements of SME customers, handling compliance activities, resolving complaints, and supporting relationship managers. The role acts as a single point of contact for escalated customer issues while ensuring CRM accuracy and adherence to AML/KYC standards. It is ideal for professionals seeking operational depth and customer-facing excellence in retail banking.
⭐ Job Categories
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Retail Banking Services
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SME Customer Support
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Banking Operations & Compliance
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Customer Experience Management
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Relationship Management Support
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Branch Banking Operations
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Sales Support & Cross-Selling
⭐ Primary Responsibilities by Role
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Manage service needs of walk-in SME and CIBG customers efficiently
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Minimize operational involvement of SME Account Managers
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Execute KYC, compliance, and exception handling activities
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Deliver superior customer service as a single point of contact
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Resolve escalated and complex customer complaints promptly
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Update and manage all customer interactions through CRM
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Follow up on reversals and waivers as per delegation matrix
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Identify and refer cross-sell opportunities to Relationship Managers
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Liaise with internal departments such as Compliance and Credit Ops
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Assist in cheque clearing, documentation, and transaction requests
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Ensure documentation standards are consistently maintained
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Reduce MER exception items across operations
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Adhere strictly to AML and KYC policies
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Update line managers on daily operational activities
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Support alternate delivery channel adoption
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Assist RMs with daily transitions and customer onboarding
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Conduct on-site visits to micro-segment customers when required
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Manage branch retention and SME attrition processes
Learn about new opportunities added daily
⭐ Why Work at Mashreq Bank
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Strong reputation as a leading UAE retail bank
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Exposure to SME and corporate banking operations
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Structured compliance and operational learning environment
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Career stability with full-time office-based role
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Opportunity to enhance CRM, AML, and service expertise
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Collaborative work culture with cross-functional teams
⭐ Candidate Eligibility Criteria
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Minimum 4+ years of banking sales or service experience
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Graduate degree from a recognized institution
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Prior experience in local or international banking markets
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Excellent communication and objection-handling skills
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Strong customer-focused mindset
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Proven attention to detail and service quality
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Ability to manage multiple customer requests efficiently
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Knowledge of AML, KYC, and compliance frameworks
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Positive attitude with strong work ethics
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Effective interpersonal and team collaboration skills
⭐ How to Apply
Applying for Customer Service Officer Vacancy at Mashreq Bank in UAE 2025 is a straightforward and transparent process. Interested candidates should review the eligibility criteria carefully and ensure their banking experience aligns with SME service operations. Prepare an updated CV highlighting customer service, compliance handling, and CRM experience.
Visit the official Mashreq Bank careers portal and search using the job identification number or vacancy title. Complete the online application form accurately and submit all required details. Early applications are encouraged due to the competitive nature of the role.
👉 Apply Here.
⭐ FAQs
Q1: Is this role suitable for retail banking professionals?
Yes, it is ideal for professionals with SME or retail banking service experience.
Q2: Is this a sales-focused position?
The role is service-focused with cross-sell referral responsibilities.
Q3: Where is the job location?
The position is based in Dubai, UAE.
Q4: Is remote work available?
No, this is a full-time office-based role.
Q5: What experience is mandatory?
A minimum of 4+ years of relevant banking experience is required.
Q6: Does the role involve compliance work?
Yes, KYC, AML, and compliance activities are core responsibilities.
Q7: Is growth possible within Mashreq Bank?
Yes, Mashreq Bank offers structured internal career progression.
⭐ Final Thoughts
Customer Service Officer Vacancy at Mashreq Bank in UAE 2025 represents a stable and growth-oriented opportunity within one of the UAE’s most respected banking institutions. The role combines customer interaction, compliance handling, and operational excellence, making it ideal for professionals who value structured banking environments.
Customer Service Officer Vacancy at Mashreq Bank in UAE 2025 is especially suitable for candidates seeking long-term career development, exposure to SME banking, and a customer-centric role. With strong internal systems, professional culture, and learning opportunities, this vacancy stands out as a reliable and rewarding career move in the UAE banking sector.