Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Job Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
If you are actively exploring Accor careers Dubai, this Front Office Supervisor opportunity at ibis Styles Dragon Mart Dubai offers an excellent blend of leadership responsibility, guest-facing impact, and long-term career growth within one of the world’s most respected hospitality groups. This role places you at the heart of hotel operations, supervising front desk activities and leading Guest Relations Ambassadors to deliver consistent, high-quality service.
Located on Al Awir Road (E44) with convenient access to Dubai International Airport, International City, and Dragon Mart, ibis Styles Dragon Mart Dubai serves a diverse mix of business and leisure travelers. The hotel’s design inspiration—rooted in the Arabian Desert and Oasis—creates a distinctive guest experience, while Accor’s global standards ensure operational excellence.
Job Title: Front Office Supervisor
Company: ibis Styles Dragon Mart Dubai (Accor Group)
Location: Dubai, United Arab Emirates
Employment Type: Full-Time, Permanent
Department: Rooms / Front Office
Start Date: As per operational and onboarding requirements
About the Company
Accor is a global hospitality leader with a portfolio that spans more than 45 brands across thousands of hotels, restaurants, and lifestyle destinations worldwide. For professionals seeking Accor careers Dubai, the group offers more than just a job—it provides a structured ecosystem for learning, mobility, and personal growth.
Accor’s culture emphasizes inclusivity, individuality, and purpose. Employees are encouraged to bring their personality to work while adhering to strong service standards. The company also invests heavily in training through its academies, enabling team members to continuously develop leadership, technical, and customer experience skills.
ibis Styles, as a brand, focuses on creativity, design, and comfort, making it an ideal environment for hospitality professionals who want to balance efficiency with warmth and personality.
Available Jobs
When searching for Accor careers Dubai, candidates interested in front office leadership can also explore related roles within Accor properties:
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Assistant Front Office Manager – Accor Dubai
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Guest Relations Manager – Accor Hotels Dubai
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Duty Manager – Rooms Division (Accor UAE)
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Reservations Supervisor – Accor Dubai
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Front Desk Agent / Senior Receptionist – Accor Hotels
These roles often form part of a clear internal progression path, allowing strong performers to advance across departments, brands, and even countries.
Job Description
The Front Office Supervisor role is a key operational leadership position within the hotel. You will be responsible for supervising daily front desk activities, ensuring exceptional guest service, and maintaining smooth administrative operations. You’ll also lead and motivate a team of Guest Relations Ambassadors, ensuring they meet Accor’s service quality standards and brand objectives.
This role suits professionals who enjoy being visible leaders on the floor—handling guest interactions, resolving concerns, managing cash and billing accuracy, and supporting team development. It combines people leadership with hands-on operational control, making it a strong stepping stone toward higher rooms division or hotel management roles within Accor.
Job Responsibilities
As part of Accor careers Dubai, this Front Office Supervisor role includes the following responsibilities:
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Supervise daily front desk operations to ensure seamless guest experiences from check-in to check-out.
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Handle guest inquiries, special requests, and complaints with professionalism and timely resolution.
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Anticipate guest needs and deliver personalized service to enhance satisfaction and loyalty.
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Promote and upsell hotel services, including room categories and dining options, to support revenue goals.
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Maintain strict standards of confidentiality, discretion, and service quality.
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Accurately manage billing, payments, and cash handling in line with hotel procedures.
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Oversee guest records, reservations (especially during off-hours), and internal communication channels.
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Monitor inventory, safe operations, and guest relocations when required.
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Ensure efficient luggage handling and smooth vehicle flow at arrivals and departures.
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Support onboarding and training of front office team members, reinforcing Accor brand standards.
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Maintain a clean, safe, and welcoming front entrance and lobby environment.
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Act as a communication bridge between guests, hotel departments, and external partners.
Why This Role?
Among Accor careers Dubai, this opportunity stands out for its balance of immediate leadership responsibility and long-term global potential.
Global benefits and travel perks
Employees receive an Accor benefit card with discounted rates worldwide, allowing you to experience other Accor brands while enjoying meaningful savings.
Structured learning and development
Accor’s learning academies provide access to professional development programs that strengthen leadership, customer service, and operational excellence.
Clear internal mobility
Accor actively supports internal promotions and transfers. Many supervisors progress into assistant manager, manager, or rooms division leadership roles across different properties and regions.
Visa and relocation support
The role notes that selected candidates may receive visa sponsorship and flight coverage from their place of origin, making this a strong option for international hospitality professionals.
Purpose-driven hospitality
Accor emphasizes Corporate Social Responsibility initiatives, allowing employees to contribute positively to communities and sustainability efforts.
Strong leadership exposure
Front Office Supervisors gain daily experience in team leadership, guest recovery, revenue support, and operational decision-making—skills that accelerate career credibility.
Requirements
To qualify for this role within Accor careers Dubai, candidates should meet the following criteria:
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Education: Higher education qualification
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Experience: Minimum 3 years in a Front Office role within the hospitality industry
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Leadership: Demonstrated team supervision or leadership capability
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Language: Fluent in English; additional languages are an advantage
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Interpersonal skills: Strong customer service orientation and communication ability
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Operational skills: High level of organization, accuracy, and time management
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Service mindset: Ability to anticipate guest needs and act proactively
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Professionalism: Discretion, sound judgment, and polished personal presentation
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Eligibility: Ability to live and work in Dubai (visa support mentioned for selected candidates)
How to Apply
To apply for this opportunity under Accor careers Dubai, submit your application through the official Accor careers platform for:
Front Office Supervisor – ibis Styles Dragon Mart Dubai (REF88335L)
FAQs
1) What does a Front Office Supervisor do in Accor hotels in Dubai?
A Front Office Supervisor leads front desk operations, manages guest interactions, supervises staff, and ensures Accor service standards are consistently met.
2) Is this role suitable for international candidates?
Yes. The job notes that visa costs and flights may be covered for selected candidates, provided they are eligible to live and work in Dubai.
3) What experience is required for Accor careers Dubai at supervisor level?
Typically, at least 3 years of front office experience in hospitality, along with leadership capability and strong guest service skills.
4) What growth opportunities exist within Accor?
Accor offers internal mobility across hotels, brands, and countries, with clear pathways into assistant manager, manager, and senior leadership roles.
5) Why choose Accor over other hotel groups in Dubai?
Accor combines global scale, structured training, strong employee benefits, and a culture that values individuality—making it attractive for long-term hospitality careers.