Customer Success Manager Dubai 2025 – High-Growth ETAP Role

Table of Contents

• Job Overview

• About the Company

• Available Jobs

• Job Description

• Job Responsibilities

• Why This Role?

• Requirements

• How to Apply

• FAQs

Job Overview

If you’re actively searching for a Customer Success Manager Dubai opportunity that blends engineering expertise, enterprise software, and long-term customer value, this role at ETAP is a standout. ETAP is hiring a Customer Success Manager for its growing regional presence, with locations including Dubai, United Arab Emirates and Dhahran, Saudi Arabia, operating in a full-time, hybrid model.

This role is central to ETAP’s mission: ensuring customers realize measurable ROI from advanced electrical engineering and digital twin software. As the Customer Success Manager, you become the steward of the entire customer journey—owning relationships, driving adoption, supporting renewals, and identifying growth opportunities across a portfolio of strategic, high-value customers.

Job Title: Customer Success Manager
Company: ETAP
Location: Dubai, United Arab Emirates / Dhahran, Saudi Arabia
Employment Type: Full time, Hybrid
Job Requisition ID: R012513
Start Date: As per business and onboarding requirements

About the Company

ETAP is a global leader in electrical system software, known for its unified electrical digital twin platform. The company empowers organizations to make informed decisions across the full lifecycle of electrical systems—from design and engineering to operations and maintenance.

ETAP plays a critical role in digital transformation and sustainable energy transitions, helping customers prioritize safety, maximize reliability, and improve resilience as they move toward a smarter and greener future. Its solutions are widely used across utilities, industrials, energy producers, and infrastructure operators.

For professionals exploring Customer Success Manager Dubai roles, ETAP offers a rare combination: deep engineering credibility, cutting-edge SaaS technology, and a mission-driven focus on energy transition and sustainability.

Available Jobs

If you’re exploring Customer Success Manager Dubai opportunities within ETAP or similar technology-driven organizations, here are related roles often aligned with this career path:

1. Senior Customer Success Manager – Enterprise Software (UAE)

2. Technical Account Manager – Engineering Software (Dubai)

3. Customer Success Lead – Digital Transformation (Middle East)

4. Solution Consultant / Pre-Sales Engineer – Electrical Systems (UAE)

5. Account Manager – Energy & Utilities Software (Dubai)

See more jobs in Dubai

Job Description

The Customer Success Manager role at ETAP is designed for professionals who can translate sophisticated technology into real business outcomes for customers. Reporting to the Head of Customer Success Management, you’ll manage a portfolio of enterprise customers—building trusted relationships, ensuring solution adoption, and driving renewals and expansion.

You are not a reactive support function. Instead, you act as a proactive partner: understanding customer strategy, aligning ETAP solutions to desired outcomes, and orchestrating internal teams to deliver a best-in-class experience. From onboarding to executive business reviews, you own the success narrative for each account.

This role is ideal for candidates who:

• Have a strong electrical engineering foundation

• Enjoy customer-facing, consultative roles

• Understand enterprise software or digital transformation environments

• Thrive at the intersection of technology, strategy, and relationships

• Want to contribute to energy transition and sustainability outcomes

Job Responsibilities

In this Customer Success Manager Dubai role, your responsibilities include:

• Build strong, long-term relationships with assigned customers, consistently delivering a positive, customer-centric experience.

• Engage deeply with customers to understand workflows and ensure they are leveraging ETAP solutions effectively.

• Understand customer motivations, business drivers, strategic goals, and desired outcomes across a portfolio of large accounts.

• Develop and execute joint customer success plans with clear scope, success metrics, adoption strategies, timelines, and communication cadence.

• Work cross-functionally with Sales, Technical Support, Training, and Engineering teams to deliver a seamless, high-quality customer experience.

• Act as the voice of the customer, capturing feedback and relaying insights and feature requests to Product Management.

• Manage time and priorities to focus on activities that drive customer satisfaction, renewals, and account growth.

• Identify adoption risks early and proactively mitigate dissatisfaction or churn throughout the customer lifecycle.

• Drive the Customer Success playbook for High-Touch enterprise customers.

• Lead Executive Business Reviews (EBRs) with senior customer stakeholders and ETAP executives to review value delivered and align on next steps.

Why This Role?

Among Customer Success Manager Dubai opportunities, this role stands out for its strategic depth, technical impact, and long-term career value.

You’ll own real customer outcomes

This is not a ticket-based support role. You are accountable for ROI, adoption, retention, and expansion—making your impact visible and measurable.

You’ll work at the forefront of energy digitalization

ETAP’s platform supports smarter, safer, and more resilient energy systems. Your work directly contributes to digital transformation and sustainability goals across critical infrastructure.

You’ll engage senior stakeholders

From project engineers to executive decision-makers, you’ll operate at multiple levels—building executive presence and strategic influence.

Hybrid work with global exposure

The role offers a hybrid model and exposure to international customers and teams, ideal for professionals who want flexibility without sacrificing complexity or impact.

Strong growth and learning trajectory

Customer Success roles at this level often progress into:

• Regional Customer Success Leadership

• Strategic Account Management

• Solution Consulting Leadership

• Product or Industry Advisory roles

Inclusive, mission-driven culture

ETAP emphasizes diversity, equal opportunity, and an inclusive workplace—paired with a shared passion for innovation and customer satisfaction.

Requirements

To succeed as a Customer Success Manager Dubai, candidates should meet the following criteria:

• Education: Bachelor’s or Master’s degree in Electrical Engineering; additional training in business or marketing preferred

• Experience: Minimum 5 years in electrical engineering within a customer-facing role (Customer Success, Support, Sales, or Account Management)

• Language: Fluent English (written and spoken)

• Technical exposure: Knowledge of electrical design or engineering software is a strong advantage

• Digital experience: Proven experience in software or digital transformation environments

• Customer level: Experience working with senior and executive-level stakeholders

• Mindset: Owner mentality with willingness to be hands-on

• Leadership: Ability to mobilize cross-functional teams and maintain execution momentum

• Project management: Demonstrated experience managing complex initiatives

• Soft skills: Excellent communication, stakeholder management, and problem-solving skills

• Work eligibility: Ability to pass comprehensive background checks as required

How to Apply

To apply for this Customer Success Manager Dubai role, submit your application through ETAP’s official careers platform for:

Customer Success Manager – Dubai / Dhahran (Hybrid)

Click Here to Apply!

FAQs

1) What does a Customer Success Manager do at ETAP in Dubai?

A Customer Success Manager ensures customers achieve measurable value from ETAP’s electrical digital twin software by driving adoption, satisfaction, renewals, and growth.

2) Is electrical engineering experience required for Customer Success Manager Dubai roles at ETAP?

Yes. ETAP requires a strong electrical engineering background, as the role involves supporting complex, technical software solutions.

3) Is this a sales role or a post-sales role?

This is primarily a post-sales, customer success role, but it includes account growth and expansion responsibilities tied to increased adoption and usage.

4) Is the role hybrid or fully onsite?

The role is hybrid, combining office presence with flexible remote work.

5) What makes this Customer Success Manager Dubai role different from generic CSM jobs?

This role combines deep engineering expertise, enterprise SaaS, executive engagement, and sustainability impact, making it more strategic and technically rich than many CSM positions.