Table of Contents
Job Overview
About the Company
Available Jobs
Job Description
Job Responsibilities
Why This Role?
Requirements
How to Apply
FAQs
Job Overview
If you’re exploring FIVE Hotels and Resorts careers in Dubai and want a front-office leadership role with serious energy, creativity, and guest impact, the Assistant Concierge Manager – FIVE LUXE JBR opportunity is built for you. This full-time position sits within the Front Office department and targets professionals with 4–5 years of luxury hospitality experience who can lead concierge operations, inspire a high-performance team, and curate personalised, “wow” experiences from arrival to departure. You’ll blend service excellence with modern luxury storytelling—turning guest requests into moments they’ll talk about long after check-out.
Job Title: Assistant Concierge Manager – FIVE LUXE JBR
Company: FIVE Hotels and Resorts
Location: Dubai, United Arab Emirates
Department: Front Office
Employment Type: Full time
Experience Level: 4–5 years
Date Opened: 11/13/2025
Start Date: Immediate / As per operational requirements
This is a high-visibility role for someone who can own details, lead with confidence, and consistently elevate the guest journey.
About the Company
FIVE Hotels and Resorts is known for being “disruptive by design,” delivering experiential luxury through bold hospitality concepts, lifestyle destinations, and a guest-first approach that prioritizes energy, creativity, and standout service. The brand’s culture emphasizes the “Vibe at FIVE”—a distinctive mix of style, confidence, and excellence where team members (“FIVERs”) are encouraged to take ownership and deliver “next-level” experiences.
A major differentiator within FIVE Hotels and Resorts careers is the group’s sustainability positioning alongside luxury. The company highlights its “Sustainable Indulgence” ethos, renewable electricity achievements, and LEED-focused operational goals—meaning you can build a luxury hospitality career while being part of a brand that takes sustainability seriously.
Available Jobs
If you’re applying for concierge leadership roles, it’s smart to also search for adjacent opportunities within luxury lifestyle hotels to widen your options. Here are related roles aligned with the same skill set and keyword reach:
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Concierge Manager / Head Concierge
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Guest Relations Manager (Front Office)
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Front Office Assistant Manager
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VIP Services Supervisor / Guest Experience Supervisor
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Bell Desk Supervisor / Transportation Desk Supervisor
Job Description
The Assistant Concierge Manager role at FIVE LUXE JBR is designed for a luxury hospitality professional who can lead daily concierge operations while constantly upgrading the guest experience through creativity, personalization, and flawless execution. You’ll be responsible for supervising the concierge team, delivering training, building innovative concierge programs, and forming partnerships with local vendors to offer exclusive, bespoke experiences.
This role is ideal for someone who:
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Has a proven track record in luxury hotel concierge services
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Loves building relationships and crafting recommendations guests truly value
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Can remain calm, courteous, and proactive under pressure
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Leads with ownership and sets high standards for the team
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Thinks like a modern concierge: service, storytelling, personalization, and experience design
In short, you’ll help ensure every guest interaction feels effortless—while the operational engine behind it runs with precision.
Job Responsibilities
Below are the key responsibilities, written in action-based, SEO-friendly language that reflects what the role truly expects.
Concierge Operations and Team Leadership
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Coordinate and supervise daily concierge operations to maintain seamless service flow
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Build a collaborative, high-performance environment that reflects the “Vibe at FIVE”
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Provide leadership that motivates, inspires, and elevates service standards across the team
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Ensure concierge coverage, task allocation, and service consistency during peak periods
Training, Standards, and Programme Development
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Conduct training sessions for concierge team members, reinforcing service excellence and brand standards
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Develop and implement innovative concierge programmes that improve guest satisfaction and differentiation
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Establish consistent service rituals and operational practices that elevate the concierge function
Guest Experience and Personalised Recommendations
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Engage closely with guests to understand preferences and deliver personalised recommendations
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Curate hand-crafted experiences for dining, entertainment, attractions, and special occasions
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Initiate proactive conversations to anticipate needs before requests are made
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Deliver concierge services tailored to unique guest profiles, including VIP expectations
Service Recovery and Guest Issue Resolution
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Manage guest inquiries and concerns promptly to ensure smooth, positive outcomes
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Resolve service issues with calm professionalism and strong ownership
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Ensure follow-through so guests feel heard, supported, and delighted
Vendor Partnerships, Local Knowledge, and Exclusive Access
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Build and manage relationships with local vendors and partners for exclusive offerings
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Maintain up-to-date knowledge of local attractions, trends, and new experiences around Dubai and JBR
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Secure bespoke options that align with luxury expectations and create standout moments
Revenue and Operational Enhancements
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Devise strategies to grow transportation revenue while improving service quality and luxury feel
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Support elevated service offerings that enhance guest convenience and satisfaction
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Maintain accuracy and attention to detail across concierge-related requests and deliverables
Security, Confidentiality, and Cross-Team Collaboration
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Implement and uphold strict confidentiality protocols for guest data and requests
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Collaborate with other hotel teams to ensure a smooth guest experience from arrival to departure
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Stay abreast of concierge industry trends and identify improvement opportunities proactively
Why This Role?
Choosing FIVE Hotels and Resorts careers—especially at a flagship lifestyle destination like FIVE LUXE JBR—can be a major career upgrade if you want visibility, pace, and creative ownership.
A Concierge Role With Real Leadership Power
This isn’t a “supporting” concierge position. You’re leading operations, shaping programs, training the team, and setting the tone for guest interactions.
A Brand That Rewards Energy, Ownership, and Creativity
FIVE’s culture strongly favors proactive thinkers. If you enjoy building new ideas—unique itineraries, partnerships, VIP touches, signature experiences—this environment lets you bring that to life.
High Guest Expectations = Faster Skill Growth
Luxury lifestyle guests move fast and ask for the exceptional. That pressure becomes your advantage: you build stronger service recovery skills, deeper local expertise, and sharper operational discipline.
Strong Exposure to Guest Experience + Revenue Thinking
The transportation revenue component helps you build commercial awareness—an important differentiator for long-term growth into Front Office leadership roles.
Sustainability + Luxury Positioning
If you want to align with a hospitality brand that communicates sustainability alongside lifestyle luxury, this role places you inside that narrative—valuable for modern hospitality careers.
Requirements
Here’s what the role is clearly signaling through its candidate profile and job details:
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Experience: 4–5 years in a luxury hotel environment (concierge/front office exposure strongly preferred)
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Concierge Knowledge: Strong understanding of concierge services, local attractions, and industry trends
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Leadership: Proven ability to supervise, inspire, and develop a service team
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Guest Focus: Calm, courteous service mindset with strong customer satisfaction orientation
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Communication: Excellent verbal and written English (additional languages are a plus)
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Professional Presence: Polished appearance aligned with grooming standards
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Core Skills: Organizational strength, attention to detail, creative problem-solving, and ownership mindset
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Personality Fit: Approachable, confident, proactive, and energized in fast-paced environments
How to Apply
To apply for this role:
FAQs
1) What does an Assistant Concierge Manager do at FIVE LUXE JBR?
The role supervises concierge operations, trains the team, develops concierge programmes, supports service recovery, and curates personalised experiences for guests while maintaining high luxury standards.
2) Is luxury hotel experience required for FIVE Hotels and Resorts careers in concierge leadership?
Yes. The role emphasizes a proven track record in a luxury hotel environment delivering high-end guest experiences.
3) Do I need knowledge of Dubai attractions and lifestyle experiences?
Absolutely. In-depth local knowledge, trends, and vendor relationships are key to delivering personalised concierge recommendations.
4) Are additional languages important?
Fluent English is required, and additional languages are a plus—especially for luxury concierge roles serving global guests.
5) What makes a candidate stand out for this concierge manager job in Dubai?
Leadership presence, calm service recovery, strong vendor network, exceptional local knowledge, a proactive “can-do” attitude, and proof of guest experience impact.