Table of Contents
Job Overview
About the Company
Available Jobs
Job Description
Job Responsibilities
Why This Role?
Requirements
How to Apply
FAQs
Job Overview
If you’re actively exploring IHG Careers in the UAE, this Restaurant Supervisor opportunity at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a standout step for professionals ready to lead service, elevate guest experiences, and strengthen restaurant operations in a luxury resort environment. This role is designed for someone confident on the floor—welcoming guests warmly, guiding the team through busy shifts, and ensuring service flows smoothly from the first greeting to the final farewell.
Job Title: Restaurant Supervisor
Company: IHG Hotels & Resorts (InterContinental)
Location: Ras Al Khaimah, United Arab Emirates
Hotel: InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa (RKTHA), Al Rafaa, Mina Al Arab
Employment Type: Full-time (typical for supervisor roles; confirm during application)
Start Date: Immediate / As per operational requirements
Job Number: 156447
In short: this is a guest-facing leadership role where service standards, staff coordination, and cash control all matter—every shift.
About the Company
IHG Hotels & Resorts operates one of the world’s best-known hotel portfolios, with InterContinental positioned as a flagship luxury brand known for elevated dining, polished service rituals, and memorable guest moments. What makes IHG Careers attractive for hospitality professionals is the brand’s emphasis on training, consistent operational standards, and a workplace culture built around inclusion and growth.
IHG also highlights a people-first approach—supporting colleagues through development opportunities and wellbeing-focused programs. In a resort setting like Mina Al Arab, that combination can be powerful: you gain exposure to premium guest expectations while building leadership experience in a high-standards environment.
Available Jobs
If you’re applying through IHG Careers, it’s smart to target related roles at InterContinental and similar resort properties to increase your chances and broaden your options. Here are strong adjacent roles that match the same skills:
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Assistant Restaurant Manager
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Food & Beverage Supervisor
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Captain / Head Waiter
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Bar Supervisor
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Banquet Supervisor / Events Supervisor
Job Description
The Restaurant Supervisor role exists for one main reason: to make service feel effortless for guests while keeping operations fully under control behind the scenes. You’ll lead shifts, support the team, handle guest complaints in real time, and maintain standards across service, cleanliness, equipment readiness, cash handling, and stock security.
This job is ideal for you if you’re the kind of hospitality professional who can:
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Read the room quickly and adjust service pace without drama
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Coach team members through pressure moments while staying calm
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Balance guest satisfaction with operational discipline (cash, stock, reports, compliance)
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Stay curious about food, beverages, and wine—then translate that into confident recommendations
In other words, you’re not just “supervising tables.” You’re safeguarding the entire restaurant experience.
Job Responsibilities
Every day will look a little different, but these are the key areas you’ll own as a Restaurant Supervisor:
Shift Leadership and Team Coordination
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Conduct shift briefings when the manager is absent, ensuring everyone knows the day’s operational requirements
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Guide service flow during peak periods, assigning sections and supporting teamwork across functions
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Supervise outlet service to maintain consistency from greeting to goodbye
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Oversee functions and events to ensure timing, setup, and service standards are met
Guest Experience and Complaint Handling
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Resolve guest complaints during the shift whenever possible, keeping the experience positive and professional
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Log complaints clearly for follow-up and continuous improvement
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Monitor guest facilities and service standards to ensure a polished, 5-star experience
Cash Handling, Banking, and Reporting
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Supervise cash handling and banking procedures to maintain accuracy and security
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Prepare daily banking and cash flow reports (or ensure they’re completed correctly)
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Establish and enforce cash security procedures for the team
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Handle irregular payments confidently and within policy
Operational Standards, Equipment, and Stock Control
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Supervise maintenance and readiness of service equipment to avoid service delays
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Control stock and monitor security procedures to reduce loss and ensure availability
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Support menu and wine list creation, contributing ideas that match guest preferences and brand standards
If you want to stand out in this role, focus on being the supervisor who can protect three things at once:
guest delight, team rhythm, and revenue integrity.
Why This Role?
Pursuing this role through IHG Careers can be a strong career move—especially if you want a future in restaurant management, F&B leadership, or luxury resort operations.
Here’s what makes it attractive:
Leadership experience that actually counts
You’ll run briefings, guide service, and take ownership when the manager is away. That’s real supervisory growth, not just a title.
A luxury brand environment
InterContinental guests expect refinement. When you learn service at this level, your skills become instantly transferable across premium hotels and resorts.
Daily exposure to operations + guest psychology
You’ll develop that rare ability to balance numbers (cash flow, security, stock) with people (team motivation, complaint recovery, guest emotions).
Benefits that support your lifestyle
IHG highlights competitive pay, uniform, room discounts, and strong training—benefits that matter in long-term hospitality careers.
A culture built around belonging and development
If you’re ambitious and consistent, global hotel groups often reward performance with internal mobility and training opportunities.
Requirements
Based on the job details provided, here’s what the ideal candidate profile looks like:
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5-star experience is a must (luxury hotel or high-end restaurant)
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Resort experience is an added advantage (high volume + leisure guest expectations)
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Great communication skills (clear, calm, guest-friendly language)
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Warm and inviting personality (genuine hospitality presence)
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Ability to think calmly under pressure (service recovery + peak hours)
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Team-focused mindset (able to work across different functions)
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Open-minded and willing to learn (coachable, adaptable)
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Passion for food and curiosity for something new (menu knowledge, upselling through storytelling)
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Strong organizational skills in restaurant operations (briefings, equipment, stock, reporting)
Practical tip: If you’re updating your CV, mirror these points as proof-based bullets—don’t just list them. Mention one example each (complaint resolved, cash discrepancies reduced, stock control improved, service scores increased, etc.).
How to Apply
To apply for this role via IHG Careers:
FAQs
1) What does a Restaurant Supervisor do in a luxury resort?
A Restaurant Supervisor leads daily service operations, coordinates staff, handles guest complaints, oversees cash and stock controls, and ensures service standards are consistently met.
2) Is resort experience required for this job?
Resort experience is an advantage, but the role strongly emphasizes 5-star experience. If you have luxury city-hotel or premium restaurant experience, it can still be highly relevant.
3) Does the role include cash handling responsibilities?
Yes. The job includes supervising cash handling, banking procedures, cash security, daily banking reports, and dealing with irregular payments.
4) What skills help you succeed in IHG Careers restaurant supervisor roles?
Calm leadership under pressure, strong communication, complaint resolution, operational organization, and solid knowledge of food and beverage service standards.
5) What benefits can I expect in IHG hotel roles?
IHG highlights competitive salary, uniform, hotel room discounts, and strong training opportunities, along with a workplace culture that supports inclusion and wellbeing.