Marriott Careers Dubai offers an exciting opportunity for hospitality professionals looking to grow into leadership roles through the Guest Experience Supervisor position at Marriott Hotel Al Jaddaf Dubai. This full-time role sits at the heart of Rooms and Guest Services Operations, combining hands-on front desk responsibilities with team supervision and service excellence. The position focuses on delivering smooth guest check-ins, accurate billing, secure payment handling, and consistent brand standards, while also supporting staff training, motivation, and performance. Ideal for candidates with front office and supervisory experience, this role provides strong career progression within one of the world’s most respected hospitality brands.
Table of Contents
Job Overview
About the Company
Available Jobs
Job Description
Job Responsibilities
Why This Role?
Requirements
How to Apply
FAQs
Job Overview
If you’re exploring Marriott Careers to level up your hospitality journey, this Guest Experience Supervisor opportunity at Marriott Hotel Al Jaddaf Dubai is built for professionals who love front-office energy, guest interaction, and leading teams during high-impact moments.
Job Title: Guest Experience Supervisor
Company: Marriott International (Marriott Hotel Al Jaddaf Dubai)
Location: Dubai, UAE
Employment Type: Full Time
Career Area: Rooms & Guest Services Operations
Start Date: Immediate / As per hotel operational requirements
Job ID: 25186282
This role blends hands-on guest service with leadership: you’ll support smooth check-ins and check-outs, protect payment accuracy, ensure brand-level service standards, and act as a role model for the front office team.
About the Company
Marriott International is one of the world’s most recognized hospitality groups, operating a large portfolio of hotel brands across business, lifestyle, premium, and luxury segments. What attracts many candidates to Marriott Careers Dubai is the emphasis on structured training, global standards, and internal mobility—meaning strong performers can build a long-term pathway across departments, hotels, and even countries.
Marriott hotels focus on consistent service delivery, clear operational processes, and guest satisfaction—while also positioning associates as the heart of the brand experience. The company highlights inclusion, non-discrimination, and a workplace culture that values diverse backgrounds and experiences.
Available Jobs
If you’re applying via Marriott Careers, it’s smart to also target related roles that match your experience and keep your options open. Here are strong adjacent roles you can search for within Marriott properties in Dubai/UAE:
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Front Office Supervisor
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Guest Relations Executive / Guest Experience Expert
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Duty Manager (Rooms Division)
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Night Auditor
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Reservations Supervisor
Job Description
The Guest Experience Supervisor role is a front-of-house leadership position focused on delivering smooth arrivals, accurate billing, secure transactions, and memorable service—while helping train, guide, and motivate the team.
This position is ideal for someone who:
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Enjoys daily guest interaction and problem-solving
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Understands front office basics (PMS systems, check-in standards, payment processes)
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Can supervise shifts, keep service calm during peak hours, and coach others
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Takes accountability for accuracy, safety, and brand standards
At Marriott Hotel Al Jaddaf, you’re not just managing tasks—you’re protecting the guest journey. That means every check-in, every rate code, every key issue, every special request, and every follow-up matters.
Job Responsibilities
Below are the key responsibilities typically expected in this role under Marriott Careers Dubai, written in an action-focused way for clarity and SEO relevance:
Guest Check-in and Account Accuracy
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Process guest arrivals by verifying identity, confirming payment method, assigning rooms, and issuing/activating room keys
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Set up accurate guest accounts based on individual requirements and ensure billing details are correct
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Enter and manage Marriott Rewards information where applicable
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Confirm that room rates match market codes and document exceptions properly
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Secure payment before issuing room keys, and verify or adjust billing when needed
Cashiering and Financial Controls
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Process multiple payment types (cards, vouchers, paid-outs, charges) with accuracy and professionalism
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Balance, count, and secure cash/receipts; complete cashier and shift closing reports
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Prepare daily reports/logs and maintain contingency lists as required
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Follow accounting procedures, obtain manual authorizations when needed, and maintain compliance at all times
Guest Service and Follow-up
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Provide guests with directions, property details, and practical information confidently
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Accommodate guest requests by coordinating with relevant departments and following up until resolved
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Anticipate service needs, welcome guests warmly, and close interactions with genuine appreciation
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Ensure service delivery aligns with quality standards and hotel procedures
Team Leadership and Professional Standards
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Assist management in training, coaching, motivating, and evaluating associates
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Support a positive, fair work environment and serve as a first point of contact for employee concerns under the Open Door/Guarantee of Fair Treatment approach
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Maintain strong working relationships across departments to achieve shared service goals
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Follow policies and safety procedures; report accidents, injuries, and unsafe conditions
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Use clear and professional communication, handle calls with etiquette, and maintain confidentiality and asset protection
Physical and Operational Requirements
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Use computers and POS systems to locate and enter information accurately
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Stand, sit, or walk for extended periods; move light items up to approximately 10 pounds as needed
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Perform other reasonable duties requested by supervisors to support hotel operations
Why This Role?
Choosing Marriott Careers for a supervisory role can be a smart career move—especially if you’re aiming for leadership growth within Rooms Division or overall hotel operations.
Here’s why this Guest Experience Supervisor role stands out:
High-impact visibility: Front office is where the guest experience begins and ends. Strong performance here gets noticed quickly.
Leadership track potential: Supervisory responsibilities (training, coaching, role modeling) create a natural pathway to Duty Manager, Assistant Front Office Manager, and Rooms Division leadership roles.
Skill stacking that employers love: You’ll sharpen billing accuracy, financial controls, guest recovery, service standards, and team management—skills that transfer across hotels worldwide.
Brand strength on your CV: Marriott experience signals structured training, compliance, and consistency to recruiters across the hospitality industry.
People-first culture: The role is built on service excellence while supporting a professional environment for associates.
If you want to differentiate yourself in interviews, position yourself as someone who can protect both:
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Guest satisfaction (service recovery + follow-up)
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Revenue integrity (rate codes, authorizations, accurate postings, cash controls)
That combination is rare—and valuable.
Requirements
Based on the role details provided, here are the preferred qualifications and practical requirements you should prepare for:
Education
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High school diploma or G.E.D. equivalent
Experience
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At least 1 year of related work experience (front office, guest services, receptionist, cashiering, or similar)
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At least 1 year of supervisory experience (shift lead, team lead, supervisor, or acting supervisor)
Skills
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Strong guest service mindset with calm communication under pressure
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Accuracy with payments, cashiering, billing adjustments, and closing reports
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Ability to train, coach, and motivate team members
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Comfort using computers, PMS/POS systems, and handling written documentation
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Understanding of safety, confidentiality, and asset protection procedures
Language
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Professional English communication (spoken and written)
Location / Visa
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Dubai-based or able to relocate to Dubai, UAE (visa/work authorization depends on employer process and eligibility)
How to Apply
To apply through Marriott Careers:
FAQs
1) What does a Guest Experience Supervisor do at a Marriott hotel in Dubai?
A Guest Experience Supervisor supports front desk operations by managing check-ins, payments, billing accuracy, daily reports, and guest requests—while coaching team members and upholding service standards.
2) Is supervisory experience required for Marriott Careers Guest Experience Supervisor roles?
Preferred qualifications typically include at least 1 year of supervisory experience. If you’ve acted as a shift leader or trained new staff, highlight that clearly.
3) What systems should I be familiar with for this role?
You should be comfortable using hotel computer systems and POS tools for check-in, billing, posting charges, and generating reports. If you’ve used any PMS before, mention it.
4) Does this job involve cashiering and handling cash?
Yes. The role includes processing multiple payment types, balancing receipts, completing cashier reports, and securing the bank at the start/end of shifts.
5) What’s the career growth after Guest Experience Supervisor at Marriott?
Many professionals progress to Duty Manager, Assistant Front Office Manager, or broader Rooms Division leadership roles—especially if they excel in service recovery and operational accuracy.