Table of Contents
-
Job Overview
-
About the Company
-
Available Jobs
-
Job Description
-
Job Responsibilities
-
Why This Role?
-
Requirements
-
How to Apply
-
FAQs
Job Overview
Job Title: Spa Receptionist (Woman)
Company Name: Sofitel Dubai The Palm (Accor)
Location: Dubai, United Arab Emirates (Palm Jumeirah)
Employment Type: Full-Time, Permanent
Start Date: ASAP (based on hiring timeline)
Department: Wellness & Recreation
Job Reference: REF88659Q
Opportunity Summary:
This role is built for a hospitality professional who can create a warm, seamless guest journey from the first phone call to the final farewell. You will manage telephone inquiries, spa bookings and scheduling, payment collection, and guest support—while maintaining control of facility access and ensuring reception operations run smoothly. It’s a strong career step for candidates who thrive in luxury service, enjoy wellness culture, and want long-term growth within a global hospitality group.
About the Company
Sofitel Dubai The Palm is a luxury 5-star beach resort offering a French-Polynesian inspired experience on the East Crescent of Palm Jumeirah. The property is known for its tropical, relaxing atmosphere, lush greenery, and refined service style that blends French elegance with a resort escape mindset.
Accor, the parent group, operates one of the world’s largest hospitality portfolios and is widely recognized for professional development, internal mobility across brands, and a culture that supports learning and guest-first excellence. Joining Sofitel under Accor’s Luxury & Lifestyle umbrella can open pathways into spa operations leadership, guest relations, concierge roles, and broader resort management over time.
Available Jobs
If you’re targeting spa receptionist jobs in Dubai, it helps to apply to closely related roles that match your skills and increase your shortlist chances. Here are relevant roles you can also look for within Accor properties:
-
Spa Concierge / Spa Coordinator
-
Guest Relations Agent (Resort)
-
Wellness & Recreation Receptionist
-
Reservations Agent (Spa / Leisure)
-
Retail & Membership Sales Associate (Spa)
These positions often share the same core strengths: guest care, scheduling, communication, and attention to detail.
Job Description
As a Spa Receptionist (Woman) at Sofitel Dubai The Palm, you will be the first point of contact for members and guests, ensuring a welcoming, professional, and efficient spa experience. Your day-to-day will revolve around managing reservations, answering questions about treatments and the facility, handling payments, organizing reception administration, and supporting the smooth operation of all spa departments.
This role is ideal for someone who combines polished hospitality communication with genuine enthusiasm for wellness. If you enjoy helping guests choose treatments, managing schedules with precision, and maintaining calm service under pressure, you’ll fit well in this environment.
Job Responsibilities
In this spa receptionist job in Dubai, your responsibilities will include:
-
Answer telephone inquiries promptly and professionally, directing guests to the appropriate team member when required.
-
Greet members and guests warmly and handle inquiries in a friendly, efficient manner.
-
Escort guests when needed and support smooth guest flow throughout the spa.
-
Maintain strong knowledge of spa treatments, services, and facility features to guide guest decisions confidently.
-
Provide spa information and literature in person and via telephone.
-
Control entry into facility areas and restrict unauthorized individuals to maintain safety and privacy.
-
Collect payment for services rendered and handle transactions accurately.
-
Manage treatment bookings and scheduling, ensuring optimal calendar flow and guest satisfaction.
-
Provide spa tours when required and maintain an elevated luxury service standard.
-
Ensure smooth reception operations, supporting daily coordination and guest experience quality.
-
Handle special assignments as needed, including coordinating sales packets.
-
Maintain office files and records with accuracy and confidentiality.
-
Assist with staff training in reception operations such as telephone etiquette, guest relations, retail sales, and spa services knowledge.
-
Support the operation of all spa departments when required, staying flexible to meet business needs.
Why This Role?
Spa reception roles in luxury resorts can be career-defining because they build high-value skills that transfer across hospitality, wellness, and customer experience leadership.
Work in a true luxury wellness environment
Sofitel Dubai The Palm delivers a resort-level guest experience—meaning you’ll learn elevated service standards, communication style, and spa operations discipline that make your profile more premium in the job market.
Full-time, permanent stability
A permanent role provides consistency and a clearer pathway for progression—especially within a global group like Accor, where internal growth is often a real option for high performers.
Develop both guest relations and operational skills
This job sharpens your abilities across:
-
booking systems and scheduling logic
-
calm and professional phone communication
-
upselling and retail awareness (where relevant)
-
privacy, access control, and facility management
-
handling payments and accurate record keeping
Build a long-term wellness career track
With strong performance, roles like this can lead to:
-
Spa Reception Supervisor
-
Spa Coordinator / Reservations Lead
-
Guest Relations or Concierge pathways
-
Spa Operations / Assistant Spa Manager trajectories
Requirements
To qualify for this Spa Receptionist Dubai position, you should meet most of the following:
-
Minimum 2 years of experience in a luxury hotel or spa front-of-house role
-
Computer literacy, ideally with knowledge of spa reservation systems
-
Strong passion for guest care and service excellence
-
Personal interest in spa treatments and holistic lifestyle
-
Strong telephone skills, especially when handling bookings and reservations
-
Ability to work well within a team and adapt to rotating shifts
-
Professional attitude, attention to detail, and strong communication skills
If you speak additional languages besides English, it can be an advantage in Dubai’s multicultural hospitality environment.
How to Apply
Apply directly through the Accor careers page for Spa Receptionist (Woman) – Sofitel Dubai The Palm and complete the application through the official portal.
FAQs (Frequently Asked Questions)
1) Is this a full-time permanent spa receptionist job in Dubai?
Yes, it’s listed as full-time and permanent at Sofitel Dubai The Palm under Accor.
2) How much experience is required?
The role requests a minimum of 2 years in a luxury hotel or spa front-of-house position.
3) Do I need experience with spa reservation systems?
It’s preferred. Being computer literate and familiar with spa booking tools improves your fit, but strong reservations experience in hospitality can also help.
4) What will I do daily as a spa receptionist?
You’ll handle calls, greet guests, manage bookings, provide spa information, control access to areas, collect payments, maintain records, and support smooth reception operations.
5) Is knowledge of spa treatments important?
Yes. The role emphasizes being knowledgeable about treatments and the facility, and having a personal interest in wellness and holistic lifestyle.