⭐ About ServiceNow | Senior Customer Success Manager Vacancy in Dubai 2025
The ServiceNow Senior Customer Success Manager Vacancy in Dubai 2025 offers a unique opportunity to join a globally recognized technology leader. ServiceNow is renowned for transforming how businesses work, connecting people, processes, and systems through its intelligent cloud-based platform. As a Senior Customer Success Manager, you will guide key customers in achieving strategic business outcomes, ensuring they maximize the value of their ServiceNow investment. This role emphasizes building long-term relationships, providing personalized guidance, and driving adoption of ServiceNow products.
Working in a fast-paced, technology-driven environment, you will collaborate across multiple teams to ensure seamless customer experiences. This is an ideal role for professionals passionate about leveraging SaaS solutions, AI-driven insights, and innovative practices to create measurable business impact. With the chance to work with senior executives and top-tier clients, this vacancy promises career growth and significant professional exposure.
🔹 Table of Contents
-
⭐ Job Overview
-
🔹 Job Categories
-
⭐ Primary Responsibilities by Role
-
🔹 Why Work at ServiceNow
-
⭐ Candidate Eligibility Criteria
-
🔹 How to Apply
-
⭐ FAQs
-
🔹 Final Thoughts
⭐ Job Overview
Company: ServiceNow
Vacancy: Senior Customer Success Manager
Location: Dubai
Employment Type: Flexible
Experience Required: 8+ years in SaaS, IT, or technology-driven consultative roles
Apply Immediately
The ServiceNow Senior Customer Success Manager Vacancy in Dubai 2025 is a pivotal position for technology professionals with a customer-centric mindset. The selected candidate will be responsible for driving post-sale adoption, ensuring business outcomes, and creating long-term customer success plans. You will act as a trusted advisor, leveraging your experience in SaaS platforms and AI integration to enhance customer engagement.
By working closely with internal teams such as Sales, Product, and Support, you will help customers maximize the value of ServiceNow solutions. If you are a self-driven, analytical, and collaborative professional, this vacancy offers the perfect platform to elevate your career while making a measurable impact in the technology space.
🔹 Job Categories
-
Customer Success Management
-
SaaS and IT Solutions
-
AI Integration in Business Processes
-
Post-Sales Customer Engagement
-
Strategic Account Management
-
Stakeholder Relationship Management
-
Digital Transformation Consulting
-
Workflow Automation Solutions
⭐ Primary Responsibilities by Role
-
Drive business outcomes for assigned customer portfolio, ensuring value realization from ServiceNow products.
-
Serve as a trusted advisor to key stakeholders across customer organizations, including C-level executives.
-
Develop and implement personalized customer success plans with measurable milestones.
-
Lead post-sale adoption initiatives, expanding use cases and improving product utilization.
-
Monitor customer health, proactively addressing risks and resolving escalated issues collaboratively.
-
Collaborate cross-functionally with Sales, Account Management, Product, and Support teams.
-
Promote innovation by identifying new opportunities and sharing customer success stories internally.
-
Provide strategic guidance on leveraging AI, automation, and workflow solutions to enhance efficiency.
-
Conduct quarterly business reviews to evaluate progress, insights, and align strategies with business objectives.
-
Drive customer advocacy and retention through continuous engagement and value delivery.
See recent opportunities for you
🔹 Why Work at ServiceNow
-
Opportunity to work with a global SaaS leader serving over 8,100 clients, including 85% of the Fortune 500®.
-
Exposure to innovative AI-powered platforms that transform workflows across industries.
-
Collaborative, high-energy, and flexible work environment encouraging entrepreneurial thinking.
-
Career growth and learning opportunities through challenging projects and cross-functional experiences.
-
Chance to make a real impact by enabling customers to achieve measurable business outcomes.
-
Inclusive and diverse workplace supporting professional development and employee well-being.
⭐ Candidate Eligibility Criteria
-
Minimum 8+ years in SaaS, IT, or technology-driven consultative environments.
-
Proven track record in customer success, driving adoption, satisfaction, and business outcomes.
-
Experience leveraging AI to enhance decision-making, workflow automation, or data-driven insights.
-
Strong relationship-building skills with senior stakeholders, including C-level executives.
-
Analytical and problem-solving skills with the ability to use data to guide strategies.
-
Entrepreneurial mindset, capable of managing multiple initiatives in dynamic environments.
-
Excellent written and verbal communication, comfortable presenting to internal and external senior leaders.
-
Right to work in Dubai with eligibility to operate in a flexible work persona environment.
-
Collaborative and team-oriented approach to cross-functional engagements.
🔹 How to Apply
To apply for the ServiceNow Senior Customer Success Manager Vacancy in Dubai 2025, candidates should prepare a comprehensive resume highlighting relevant SaaS, IT, and customer success experience. Emphasize expertise in AI integration, digital solutions deployment, and strategic account management.
Visit the official ServiceNow career portal and submit your application through the external link below. Ensure all key qualifications and experience metrics are clearly documented to strengthen your candidacy. Successful applicants will be contacted for interviews and further assessment.
Apply here: ServiceNow Careers
⭐ FAQs
1. What is the role of a Senior Customer Success Manager at ServiceNow?
The role involves managing post-sale customer engagements, driving adoption of ServiceNow products, ensuring business outcomes, and acting as a trusted advisor to key stakeholders.
2. Is AI experience mandatory for this vacancy?
Yes, candidates should have experience in leveraging AI for workflow automation, decision-making, or deriving insights to improve business outcomes.
3. What type of customers will I handle?
You will work with a portfolio of customers, including top-tier organizations and Fortune 500 companies, providing strategic guidance and ensuring maximum value from ServiceNow products.
4. Can this position be remote or flexible?
Yes, ServiceNow supports flexible work personas. The role offers a flexible work arrangement based on business needs.
5. What qualifications are required?
Candidates must have 8+ years in SaaS, IT, or consultative technology roles, proven customer success experience, strong analytical skills, and excellent communication abilities.
6. How does ServiceNow support career growth?
Employees gain exposure to global projects, innovative technologies, and collaborative opportunities across departments, enabling career advancement and skill development.
7. What is the application process?
Candidates should submit their resume through the ServiceNow careers portal. Shortlisted candidates are contacted for interviews and further evaluation based on experience and skill alignment.
🔹 Final Thoughts
The ServiceNow Senior Customer Success Manager Vacancy in Dubai 2025 is a remarkable opportunity for professionals seeking a challenging and rewarding career in customer success. This role emphasizes strategic thinking, operational excellence, and strong relationship-building, allowing candidates to make a tangible impact on client organizations. By joining ServiceNow, you will be part of a forward-thinking company that prioritizes innovation, customer satisfaction, and the adoption of AI-driven solutions.
Candidates who take on this position will gain unparalleled exposure to high-profile customers, cutting-edge technology, and cross-functional collaboration. The ServiceNow Senior Customer Success Manager Vacancy in Dubai 2025 is ideal for self-driven, analytical, and dynamic professionals eager to elevate their careers while contributing to transformative business outcomes. With clear success plans, opportunities to influence strategic decisions, and a supportive work environment, this vacancy promises not just a job, but a pathway to professional growth, recognition, and lasting impact.