⭐ About Hilti | Customer Service Representative Vacancy in Dubai UAE 2025
The Hilti Customer Service Representative Vacancy in Dubai UAE 2025 offers a unique opportunity for professionals looking to grow their careers in a fast-paced, customer-centric environment. Hilti is a global leader in construction innovation, with more than 34,000 employees across 120 countries. The company focuses on “Making Construction Better,” emphasizing innovation, teamwork, and exceptional customer service.
As a Customer Service Representative at Hilti, you will play a vital role in ensuring seamless communication between customers and field personnel, managing inquiries, resolving complaints, and maintaining accurate data in SAP systems. This role provides the perfect platform to develop skills in customer service, problem-solving, and cross-department collaboration. With competitive compensation, a global work culture, and career growth opportunities, this vacancy is ideal for candidates committed to excellence and professional development.
🔹 Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at Hilti
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Candidate Eligibility Criteria
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How to Apply
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FAQs
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Final Thoughts
🔹 Job Overview
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Company: Hilti
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Vacancy: Customer Service Representative
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Location: Dubai, Dubai, United Arab Emirates
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Interview Date: Apply Immediately
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Employment Type: Full-Time, Permanent
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Experience: 2-3 Years in Customer Service
The Hilti Customer Service Representative Vacancy in Dubai UAE 2025 requires managing inbound and outbound customer interactions, resolving complaints, maintaining accurate customer data, and promoting Hilti’s multi-channel sales system. This role supports both the customer and internal teams, ensuring smooth communication, timely follow-ups, and exceptional service quality. It’s an ideal role for individuals with strong communication skills, SAP proficiency, and a commitment to excellence in customer satisfaction.
🔹 Job Categories
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Customer Service
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Technical Support
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Sales Support
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Administration
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Data Management
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Complaint Handling
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Logistics Coordination
🔹 Primary Responsibilities by Role
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Manage all customer contacts via email, chat, and voice, professionally handling inquiries about products, pricing, and delivery status.
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Act as the primary liaison between customers and field personnel, ensuring effective communication.
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Handle customer complaints actively and strive for first contact resolution.
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Maintain 100% accuracy when entering and updating customer master data in SAP systems.
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Promote Hilti’s multi-channel sales system and alternative sales channels.
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Provide timely communication to field-based personnel regarding sales leads, customer contacts, and site visits.
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Collaborate with Technical Salespersons, Key Account Managers, Technical Support, Hilti Centres, After-Market Service, Credit Services, Logistics, Product Management, and courier services.
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Manage administrative tasks, including account holds, backorders, steering orders, and certificate creation.
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Contribute to improving sales productivity, quality, and operational efficiency.
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Support continuous improvement initiatives and implement LEAN principles if applicable.
Browse additional opportunities listed online
🔹 Why Work at Hilti
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Competitive salary and industry-leading bonus structure.
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Strong emphasis on work-life balance and employee well-being.
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Fast-track career growth and promotion opportunities based on performance.
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Work with a global brand that values inclusion, diversity, and team collaboration.
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Be part of a company committed to innovation, sustainability, and making construction better.
🔹 Candidate Eligibility Criteria
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Bachelor’s Degree required.
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2-3 years of experience in customer service in a fast-paced environment.
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Proficiency in English; Arabic or other languages are a plus.
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Strong computer skills, ideally in SAP, Genesys, and CRM systems.
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Excellent telephone manners and communication skills.
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High commitment to customer satisfaction and continuous improvement.
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Self-motivated, energetic, and adaptable to changing priorities.
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Strong problem-solving skills and ability to handle complaints professionally.
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Team-oriented mindset with customer-focused approach.
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Knowledge of LEAN principles and methodologies is an advantage.
🔹 How to Apply
Interested candidates for the Hilti Customer Service Representative Vacancy in Dubai UAE 2025 can apply by submitting their application through the official Hilti careers portal. Ensure your resume highlights your experience in customer service, SAP proficiency, problem-solving skills, and ability to handle complaints efficiently.
Candidates should emphasize their adaptability, teamwork, and commitment to customer satisfaction.
Apply Here: Hilti Careers Portal
🔹 FAQs
Q1: What is the primary role of the Customer Service Representative at Hilti?
A1: The primary role is to manage customer interactions, resolve complaints, maintain accurate SAP data, and support field and internal teams to ensure exceptional service delivery.
Q2: Where is this vacancy located?
A2: The vacancy is based in Dubai, Dubai, United Arab Emirates.
Q3: What are the required qualifications?
A3: A Bachelor’s Degree and 2-3 years of customer service experience are required. Proficiency in English is mandatory, and knowledge of Arabic is advantageous.
Q4: What skills are essential for this role?
A4: Essential skills include SAP and CRM proficiency, excellent communication, problem-solving, adaptability, and a strong customer focus.
Q5: Is this a permanent position?
A5: Yes, this is a full-time permanent role with career growth opportunities.
Q6: Does Hilti provide training?
A6: Yes, Hilti emphasizes learning and development, offering training to help employees enhance their skills and grow professionally.
Q7: How can I promote sales channels in this role?
A7: Representatives promote Hilti’s multi-channel sales system by guiding customers to alternative channels, ensuring they have seamless access to products and services.
🔹 Final Thoughts
The Hilti Customer Service Representative Vacancy in Dubai UAE 2025 is an excellent opportunity for professionals seeking to build a rewarding career in a dynamic and globally recognized company. This role not only offers competitive compensation and benefits but also encourages personal and professional growth through skill development, cross-functional collaboration, and exposure to innovative practices in the construction industry.
Joining Hilti means becoming part of a team that values diversity, inclusion, and innovation. By applying for the Hilti Customer Service Representative Vacancy in Dubai UAE 2025, candidates will engage in meaningful work that impacts customers positively while fostering their career progression in a supportive and growth-oriented environment. With a global reach and local heart, Hilti continues to make construction better, and you can be a key part of that mission.