Table of Contents
-
Job Overview – Customer Service Representative, Business Banking
-
About Emirates NBD
-
Emirates NBD Customer Service Jobs Dubai – Other Related Roles
-
Job Description – Customer Service Representative | Dubai
-
Key Job Responsibilities
-
Why This Emirates NBD Customer Service Role Stands Out
-
Requirements for the Customer Service Representative Role
-
How to Apply for Emirates NBD Customer Service Jobs Dubai
-
FAQs about Emirates NBD Customer Service Jobs in Dubai
Job Overview – Customer Service Representative, Business Banking
If you are exploring Emirates NBD customer service jobs Dubai and want to work with one of the leading banks in the region, the Customer Service Representative – Business Banking role could be the perfect opportunity.
In this position, you support Business Banking Relationship Managers (RMs) and ensure that customers receive fast, accurate and professional service for all their requests and complaints. You play a key role in driving customer satisfaction and reducing service errors across multiple banking systems and processes.
Key Job Details:
-
Job Title: Customer Service Representative – Business Banking
-
Company: Emirates NBD (ENBD)
-
Location: Dubai, United Arab Emirates
-
Employment Type: Full-time
-
Start Date: Based on selection and onboarding timelines (role posted on 08/12/2025, apply before 15/12/2025)
This is a great opportunity for candidates with banking exposure who enjoy customer interaction, problem-solving and supporting frontline business teams.
About Emirates NBD
Emirates NBD is a leading banking group and one of the most recognisable financial brands in the MENAT region (Middle East, North Africa and Türkiye). With a presence in 13 countries and more than 9 million customers, Emirates NBD is at the forefront of retail and corporate banking in the UAE.
Key highlights about the bank:
-
Market leader in the UAE: Emirates NBD holds a strong brand value of around USD 4 billion and is widely recognised as a top financial institution in the region.
-
Diverse banking portfolio: The bank offers retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets & treasury and brokerage services.
-
Digital innovation: Around 97% of all financial transactions and requests are processed outside of branches through digital channels, making Emirates NBD a pioneer in digital banking.
-
Lifestyle digital bank: The bank also operates Liv, a lifestyle digital bank with over half a million users, which is one of the fastest-growing digital banks in the region.
-
Growth and development: Emirates NBD invests heavily in professional development, training and internal mobility, giving employees strong career progression opportunities.
When you consider Emirates NBD customer service jobs Dubai, you’re looking at joining a bank that combines strong brand reputation with innovation, digital-first thinking and a commitment to customer excellence.
Emirates NBD Customer Service Jobs Dubai – Other Related Roles
Alongside the Customer Service Representative – Business Banking position, Emirates NBD typically offers a variety of related customer-facing and service-oriented roles. While available openings change over time, candidates interested in Emirates NBD customer service jobs Dubai may also explore roles such as:
-
Customer Service Representative – Retail Banking
Handling everyday banking queries and requests from individual clients across accounts, cards and loans. -
Call Center / Contact Centre Agent
Managing inbound and outbound calls, resolving customer queries and providing digital channel support. -
Relationship Officer – Business Banking
Supporting small and medium business clients with account management, lending products and service requests. -
Customer Relationship Executive – Priority Banking
Assisting high-value clients with premium banking services, account maintenance and personalised support.
Beyond Emirates NBD, you can also explore similar roles in other major UAE banks – for a broader overview, you may want to see more jobs in Dubai across customer service and banking.
Job Description – Customer Service Representative | Dubai
The Customer Service Representative – Business Banking role is all about delivering excellent service to business customers while supporting Relationship Managers in managing their portfolios.
In this role, you will:
-
Act as a key support point for Business Banking RMs, handling their assigned service requests
-
Manage customer queries, concerns and complaints efficiently
-
Help reduce errors and maintain high accuracy while processing transactions and using internal systems
-
Contribute directly to customer satisfaction (CSAT) scores through quality service delivery
This job is ideal for candidates who:
-
Have previous bank or financial customer service experience
-
Are comfortable working with banking systems and CRM platforms
-
Enjoy problem-solving and communicating clearly with internal and external stakeholders
-
Want to build a long-term career within Emirates NBD customer service jobs Dubai and grow into more senior roles over time
Key Job Responsibilities
As a Customer Service Representative – Business Banking, your day-to-day responsibilities will focus on support, processing and quality control.
1. Supporting Relationship Managers (RMs)
-
Assist RMs with all types of requests assigned to them, ensuring effective resolution within agreed turnaround times (TAT).
-
Receive and process service requests routed through RMs or internal departments.
-
Maintain close communication with RMs to update them on the status of customer requests and complaints.
2. Managing Service Requests
-
Receive all types of service requests assigned to the service centre for Business Banking customers.
-
Investigate each request or issue thoroughly and identify the appropriate resolution or next step.
-
Ensure that all requests and transactions are handled accurately and on time.
3. Reducing Errors and Ensuring Accuracy
-
Perform transactions on systems such as BPM and Tracksoft with a strong focus on accuracy.
-
Aim for continuous reduction of errors while processing customer requests and transactions.
-
Document any gaps in knowledge, process or systems and share feedback with the relevant units for improvement.
4. Driving Customer Satisfaction
-
Strive to achieve high CSAT (Customer Satisfaction) results for the Relationship Managers you support.
-
Ensure that customers’ concerns, complaints and queries are addressed professionally and promptly.
-
Maintain a helpful, positive and solution-oriented attitude in all interactions.
These responsibilities make the role a central part of the Business Banking service delivery team and an important stepping stone in Emirates NBD customer service jobs Dubai.
Why This Emirates NBD Customer Service Role Stands Out
There are many customer service positions in the UAE, but this one at Emirates NBD offers several distinct advantages:
-
Work with a leading bank: You’ll be part of one of the most respected financial brands in the UAE and the MENAT region.
-
Business Banking exposure: Supporting Business Banking customers gives you experience with corporate and SME clients – a valuable niche for future career growth.
-
Career progression: Emirates NBD promotes from within and offers many long-term career paths across customer service, relationship management, operations and more.
-
Training and development: You’ll have access to structured learning, product training, system training and soft skills development.
-
Competitive rewards and benefits: The bank offers competitive compensation, benefits and perks, including a flexible work policy that allows working from home when suitable.
-
Stable and growing organisation: Emirates NBD is expanding across the UAE and internationally, increasing opportunities for mobility and growth.
If you want your next move in Emirates NBD customer service jobs Dubai to be more than just a front-line position, this role offers a platform to build a banking career with long-term potential.
Requirements for the Customer Service Representative Role
To succeed in this position and be a strong applicant for Emirates NBD customer service jobs Dubai, you should meet the following criteria:
Experience
-
Around 2 years of banking experience, preferably in a customer service position
-
Previous experience in handling customer requests, queries or complaints is highly advantageous
Skills
-
Knowledge of banking systems such as CRM, Finnacle, Finnone or similar platforms
-
Familiarity with bank policies and processes related to customer service and operations
-
Excellent oral and written communication skills – clear, professional and customer-friendly
-
Attention to detail and a strong focus on error-free processing
-
Ability to work under pressure, manage multiple requests and meet turnaround times
Education
-
A relevant diploma or degree is typically preferred (for example, in business, finance or a related field)
-
Additional certifications in banking or customer service can be a strong plus
Location and Visa
-
Must be able and eligible to work in Dubai, United Arab Emirates
-
Candidates already based in the UAE with valid residency or transferable visas may have an advantage, depending on hiring preferences
Personal Attributes
-
Customer-focused mindset with a positive attitude
-
Team player who collaborates well with RMs and internal departments
-
Problem-solver who can investigate issues and find practical resolutions
-
Willingness to learn and grow within Emirates NBD
How to Apply for Emirates NBD Customer Service Jobs Dubai
If this role matches your skills and ambitions, here’s how you can apply for the Customer Service Representative – Business Banking vacancy and similar Emirates NBD customer service jobs Dubai:
FAQs about Emirates NBD Customer Service Jobs in Dubai
1. What is the main focus of the Customer Service Representative – Business Banking role?
The main focus is to support Business Banking Relationship Managers and ensure that all customer service requests and complaints are handled quickly, accurately and professionally. The role emphasises error reduction, process accuracy and high CSAT scores.
2. How much experience do I need for Emirates NBD customer service jobs Dubai?
For this particular role, you generally need around 2 years of banking experience, preferably in a customer service position. However, strong candidates with relevant customer-facing financial experience may also be considered.
3. Do I need to know specific banking systems?
Yes, familiarity with systems like CRM, Finnacle, Finnone and other banking platforms is a strong advantage. You should also be comfortable learning and using tools like BPM and Tracksoft as part of your daily tasks.
4. Is this role suitable for expatriates looking for banking jobs in Dubai?
Yes, many Emirates NBD customer service jobs Dubai are open to qualified expatriate candidates, subject to visa eligibility and hiring policies. Being already in the UAE with relevant experience can be an advantage, but it’s not the only factor.
5. What growth opportunities does Emirates NBD offer for customer service staff?
Emirates NBD offers strong growth pathways. From a Customer Service Representative, you can progress into roles such as senior customer service, Relationship Manager support, Relationship Officer, operations specialist or even into other departments. The bank’s large size and diversity of functions provide many career options for high-performing employees.
If you’re looking to build a long-term banking career, exploring Emirates NBD customer service jobs Dubai – starting with this Customer Service Representative – Business Banking role – can be a powerful first step.