Dubai Customer Service Representative Jobs 2025 – Build a Rewarding Career with Hilti Emirates

Table of Contents

Job Overview – Customer Service Representative Role in Dubai
About Hilti and Hilti Emirates
Available and Related Customer Service Jobs in Dubai
Customer Service Representative – Job Description
Key Job Responsibilities
Why This Dubai Customer Service Representative Job Stands Out
Requirements and Eligibility Criteria
How to Apply for This Dubai Customer Service Representative Job
FAQs – Dubai Customer Service Representative Jobs at Hilti Emirates

1. Job Overview – Customer Service Representative Role in Dubai

If you are exploring Dubai customer service representative jobs, the Customer Service Representative position at Hilti Emirates in Dubai is a strong option for experienced professionals who want more than a typical call-center role.

Job Snapshot:

Job Title: Customer Service Representative
Company: Hilti Emirates
Location: Dubai, United Arab Emirates
Department: Customer Service
Level: Experienced Professionals
Employment Type: Full-time

In this role, you will be part of Hilti’s customer service team, responsible for delivering exceptional support through efficient communication, proactive problem-solving, and accurate data management. You will handle customer inquiries across multiple channels, support the sales team, and ensure that every interaction reflects Hilti’s commitment to making construction better.

This is one of the Dubai customer service representative jobs where your work ties directly to real-world projects, sites, and customers in the construction industry.

Dubai Customer Service Representative Jobs 2025 – Build a Rewarding Career with Hilti Emirates

2. About Hilti and Hilti Emirates

Hilti is a global leader in construction innovation, known for its high-quality tools, software, services, and solutions that support professionals working on buildings, infrastructure, and industrial projects. With thousands of team members across many countries, Hilti combines engineering excellence with a strong customer focus.

Hilti Emirates serves customers in the UAE market, offering:

Professional construction tools and fastening systems
Engineering support and application advice
After-sales services, repairs, and logistics support
Multi-channel access through field sales, customer service, and retail centers

Joining Hilti as a Customer Service Representative means becoming part of a culture that values performance, learning, and collaboration. You are not just answering calls; you are contributing to a brand that is trusted across construction sites in Dubai and beyond.

3. Available and Related Customer Service Jobs in Dubai

If you are researching Dubai customer service representative jobs, it can help to look at related roles that often sit alongside this position in the wider customer and sales ecosystem, such as:

Inside Sales or Telesales Representative
Customer Care Specialist – Technical Products
Contact Center Agent – B2B
Customer Experience Coordinator
SAP or CRM Support Executive (Customer Operations)

These roles often share similar skill sets: strong communication, system proficiency, problem-solving, and a passion for customer satisfaction. They can also be natural next steps once you gain experience as a Customer Service Representative.

(See more jobs in Dubai)

4. Customer Service Representative – Job Description

The Customer Service Representative at Hilti Emirates plays a central role in maintaining high levels of customer satisfaction and supporting the overall sales process.

The core purpose of the role is to:

Manage incoming and outgoing customer contacts professionally
Resolve inquiries quickly and accurately
Maintain excellent quality of customer data in company systems
Support field-based sales and technical teams with timely information
Promote alternative sales channels and contribute to sales productivity

This position is ideal for you if:

You have 2–3 years of experience in a fast-paced customer service environment
You enjoy interacting with customers via phone, email, and chat
You can handle technical or product-related questions with confidence (after training)
You are comfortable working with systems such as SAP, CRM, and modern contact center tools

If you want customer service jobs in Dubai that are structured, dynamic, and connected to a global brand, this role fits the profile very well.

5. Key Job Responsibilities

The responsibilities in this Dubai customer service representative job can be grouped into several main areas.

5.1 Customer Interaction and First Contact Resolution

Manage all customer contacts (inbound and outbound) via email, chat, and voice.
Answer queries about products, applications, pricing, stock availability, and delivery status.
Act as the primary liaison between customers and field personnel, ensuring clear and timely communication.
Handle complaints professionally and work toward First Contact Resolution, minimizing the need for repeat calls.

5.2 Data Management and SAP Accuracy

Ensure 100% accuracy and completeness when entering and maintaining customer master data in SAP.
Maintain data for accounts, project locations, and contact details so that sales and service teams can rely on clean information.
Update records promptly when customers change addresses, contacts, or project details.

5.3 Sales Channel Promotion

Promote alternative sales channels to customers, helping drive adoption of Hilti’s multi-channel sales system.
Encourage customers to use digital platforms, self-service tools, or other channels where appropriate.
Explain the benefits of these channels clearly and positively, improving both convenience and efficiency.

5.4 Field Support and Coordination

Provide timely and detailed communication to field-based personnel, such as:
- Sales leads and new opportunities
- Customer contact details and preferences
- Site visit arrangements and notes from customer conversations
Ensure that handovers from customer service to field sales are smooth, complete, and actionable.

5.5 Cross-Department Collaboration

Act as a central point of contact connecting multiple functions, including:
- Technical Salespersons and Key Account Managers
- Technical Support teams
- Hilti Centers and After-Market Service
- Credit Services and Logistics
- Product Management and courier services
Help ensure seamless support by following up on orders, deliveries, returns, repairs, and credit issues.

5.6 Administrative and Process Tasks

Handle account holds, back orders, steering orders, and certificate creation as part of daily tasks.
Support the improvement of sales productivity, quality, and operational efficiency through diligent execution.
Contribute ideas for process improvements and participate in continuous improvement efforts where possible.

In summary, this role covers both customer-facing conversations and behind-the-scenes work that keeps the customer experience smooth and efficient.

6. Why This Dubai Customer Service Representative Job Stands Out

Among the many Dubai customer service representative jobs, the Hilti Emirates position offers several standout advantages.

6.1 Global Brand with Real Impact

You are working for a global company with a clear purpose: making construction better. That means your daily work supports real projects, from skyscrapers and infrastructure to industrial facilities, rather than generic retail or anonymous call-center work.

6.2 Structured Growth and Performance-Based Advancement

Hilti emphasizes performance and growth. If you consistently deliver excellent customer service, maintain high-quality data, and support the business effectively, you can be fast-tracked into roles with more responsibility, both within customer service and in related areas like inside sales or account management.

6.3 Multi-Channel Customer Experience

You will gain experience with multiple contact channels: phone, email, chat, and system-based tasks. This makes your profile stronger for future customer support jobs in Dubai or broader customer experience roles.

6.4 Strong Culture and Teamwork

The role highlights a team-oriented mindset and a customer-focused approach. You will be surrounded by colleagues who support each other, share information, and work together to solve customer issues quickly and correctly.

6.5 Work-Life Balance and Recognition

The position comes with a competitive salary and bonus structure, along with a focus on work-life balance and well-being. Your results are recognized and rewarded, helping you stay motivated over the long term.

If you want a role where your skills are respected, your growth is encouraged, and your work has purpose, this is a very strong option among customer service jobs in Dubai.

7. Requirements and Eligibility Criteria

To succeed in this Dubai customer service representative job, you should meet the following criteria.

7.1 Education

Bachelor’s Degree from a recognized institution (any discipline).

7.2 Experience

2–3 years of customer service experience in a fast-paced environment.
Experience in B2B customer service, technical support, or contact centers is a plus.

7.3 Technical and System Skills

Strong computer skills, ideally including:
- SAP for order and master data management
- Genesys or similar multi-channel contact center systems
- CRM systems for logging interactions, leads, and follow-ups
Comfortable switching between multiple systems and screens while talking to customers.

7.4 Language and Communication

Proficiency in English, both spoken and written.
Additional languages (such as Arabic) are a plus.
Excellent telephone manner, with a clear, polite, and professional tone.

7.5 Personal Traits and Soft Skills

High commitment to customer satisfaction and continuous improvement.
Self-motivated, energetic, and adaptable to changing priorities.
Strong problem-solving skills, especially in handling complaints and complex cases.
Team-oriented, with a customer-focused mindset and a willingness to grow.
Experience or interest in LEAN principles and methodologies is considered a plus.

7.6 Location and Eligibility

Based in or willing to relocate to Dubai, United Arab Emirates.
Eligible to work in the UAE in line with applicable visa and work permit regulations.

8. How to Apply for This Dubai Customer Service Representative Job

To apply for this opportunity and stand out among other candidates for Dubai customer service representative jobs, follow these steps:

Click Here to Apply!

9. FAQs – Dubai Customer Service Representative Jobs at Hilti Emirates

1. How much experience do I need for this role?

You typically need 2–3 years of experience in a customer service position, ideally in a fast-paced environment. Experience handling calls, emails, or chat for B2B customers is particularly relevant.

2. Is technical or construction experience mandatory?

Technical or construction experience is not mandatory but can be an advantage. Hilti provides training on products and applications; a strong customer service background and willingness to learn are more important.

3. Do I need to know SAP and CRM tools already?

Prior experience with SAP, Genesys, and CRM systems is preferred. However, if you have used similar systems and learn quickly, you can still be a strong candidate for this Dubai customer service representative job.

4. What does career growth look like in this role?

High-performing Customer Service Representatives can move into roles such as inside sales, key account coordination, customer service team leadership, or other commercial positions within Hilti Emirates and internationally.

5. What makes this job different from other customer service jobs in Dubai?

This role combines customer service with real impact in the construction industry, uses advanced systems like SAP and CRM, and sits within a global brand that emphasizes performance, learning, and inclusion. If you want your next move in Dubai customer service representative jobs to feel meaningful and growth-focused, this position fits the bill.