★ About Majid Al Futtaim Manager Customer Insights
The Majid Al Futtaim Manager Customer Insights UAE role is a strategic and data-driven position designed for professionals who excel in turning information into meaningful business action. This position at Majid Al Futtaim (MAF Retail) is a high-impact opportunity to shape commercial strategy, elevate customer experience, and support the company’s long-term growth plans. As a Manager – Customer Insights, the candidate will lead research projects, analyze internal and external data trends, and translate customer behavior into clear, actionable strategies.
The position involves working closely with multiple departments, including Marketing, Commercial, and Customer Functions, ensuring that insights guide unified business decisions. With MAF’s reputation as a regional leader and its mission to create unforgettable experiences, this role offers the perfect environment for professionals who are passionate about analytics, customer-centric strategies, and market intelligence. This 150-word introduction provides professionals with a clear view of the importance and influence of this role within the organization.
★ Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at Majid Al Futtaim
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Candidate Eligibility Criteria
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How to Apply
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Frequently Asked Questions (FAQs)
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Final Thoughts
★ Job Overview
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Company/Institute Name: Majid Al Futtaim (MAF Retail)
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Vacancy Position: Manager – Customer Insights
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Location: UAE
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Interview Date: Apply Immediately
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Employment Type: Regular / Full-time
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Required Experience: 7+ years in a data-rich, customer-focused environment
This role focuses on managing customer research projects, analyzing data, developing insights, and supporting strategic decision-making across multiple business functions. The Manager – Customer Insights plays a central role in aligning KPIs, identifying trends, and connecting customer behavior with internal performance.
★ Job Categories
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Customer Insights
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Data Analytics
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Retail Strategy
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Market Research
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Business Intelligence
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Customer Experience
★ Primary Responsibilities by Role
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Lead customer understanding projects to address business priorities.
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Analyze retail audits, tracking studies, and internal data.
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Translate customer behavior into store, category, and cluster-level actions.
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Bridge insights with commercial strategy including Fresh Food and Consumer Electronics.
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Align KPIs across Commercial, Customer, and Marketing departments.
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Conduct correlation studies to understand market trends’ impact on business attributes.
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Share emerging retail and market trends to support decision-making.
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★ Why Work at Majid Al Futtaim
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Opportunity to work with one of the region’s largest and most trusted brands.
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Friendly and positive work environment with collaborative teams.
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Exposure to 45,000+ diverse, skilled professionals.
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Career development supported by the MAF Leadership Model.
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Work that directly influences business performance and customer experience.
★ Candidate Eligibility Criteria
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Bachelor’s degree in Business Administration or Marketing.
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MBA preferred.
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Minimum 7+ years in customer-focused or data-rich business environments.
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At least 2 years of retail experience (preferred).
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Strong analytical and communication skills.
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Ability to interpret customer data into business action.
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Understanding of market trends and business performance connections.
★ How to Apply
To apply for the Majid Al Futtaim Manager Customer Insights UAE role, candidates should prepare an updated CV highlighting data analytics expertise, customer insights experience, and strategic contributions from previous roles. Ensure your resume clearly mentions your experience with retail data, customer behavior analysis, and cross-functional collaboration.
Tailor your application to reflect your ability to convert insights into actionable results, as this is a core requirement of the job. Once ready, submit your application through the official Majid Al Futtaim career portal.
👉 Apply Here: Official Majid Al Futtaim Careers Website
★ Frequently Asked Questions (FAQs)
1. What is the main responsibility of the Customer Insights Manager?
To analyze customer data and convert insights into business strategies.
2. Does this role require retail experience?
Yes, at least 2 years of retail experience is preferred.
3. Is an MBA mandatory?
No, but it is preferred and adds value to the application.
4. Where is this job based?
The job is based in the UAE at the Majid Al Futtaim Corporate Head Office.
5. Is this a senior-level role?
Yes, it requires over 7 years of experience in customer-focused, data-rich environments.
6. What departments does this role collaborate with?
Commercial, Marketing, Customer Experience, and Leadership teams.
7. Is this a data-heavy role?
Yes, strong analytics and insights experience are essential.
★ Final Thoughts
The Majid Al Futtaim Manager Customer Insights UAE position is a powerful opportunity for data-driven professionals seeking to make a measurable impact within one of the region’s most respected organizations. This role not only allows you to lead customer insight initiatives but also empowers you to guide company decisions with evidence-based strategies. As Majid Al Futtaim continues its mission to create exceptional moments and unforgettable customer experiences, this role becomes even more critical for shaping the future of their retail success.
For professionals with strong analytical backgrounds, retail understanding, and a passion for customer-centric strategies, this role offers unmatched exposure, growth potential, and the chance to contribute to a dynamic business environment. The Manager – Customer Insights role is your gateway to joining a team of 45,000+ talented individuals and playing a meaningful part in the company’s ongoing transformation across UAE and the wider region.