Restaurant supervisor job in Dubai – Job overview
Job Title: Restaurant Supervisor – Room Service / In-Room Dining
Company: Dusit Thani Dubai
Location: Dubai, United Arab Emirates
Employment Type: Full Time
Date Posted: 28 November 2025
This restaurant supervisor job in Dubai places you at the heart of the Room Service (In-Room Dining) operations within one of Dubai’s most iconic luxury hotels. You will oversee a team of room service waiters and service agents, ensuring timely, elegant and high-quality service delivered straight to guest rooms.
It is an excellent opportunity for hospitality professionals who have a foundation in F&B service and are ready to elevate their leadership responsibilities in a five-star hotel environment.
About Dusit Thani Dubai
Dusit Thani Dubai is a landmark luxury hotel positioned along Sheikh Zayed Road, one of the city’s most prominent addresses. The property is known for merging modern elegance with the signature warmth and graciousness of Thai hospitality. With premium guest rooms, fine dining restaurants, dedicated service teams and exceptional amenities, Dusit Thani Dubai attracts a sophisticated mix of local, business and leisure travellers.
Employees at Dusit Thani experience:
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A people-first culture rooted in Thai hospitality.
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Opportunities for professional development and cross-training.
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A collaborative environment where leaders guide, coach and cultivate talent.
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Exposure to a diverse, international guest profile.
Joining the team as a Restaurant / Room Service Supervisor places you in a hotel known for its service excellence and long-standing reputation in Dubai’s competitive hospitality sector.
Available and related hospitality jobs in Dubai
If you are exploring the wider landscape beyond the restaurant supervisor job in Dubai, here are some closely related roles often available in the region’s luxury hotels:
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Room Service Supervisor / In-Room Dining Supervisor
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F&B Supervisor – All Day Dining
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Restaurant Team Leader / Captain
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Banquet Supervisor
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Guest Relations Executive (F&B focused)
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Assistant Room Service Manager
These opportunities share similar skills: strong leadership, guest interaction, multi-tasking, consistency in service delivery and a deep understanding of hotel F&B operations.
See more hospitality jobs in Dubai
Job description – Room Service / Restaurant Supervisor
The restaurant supervisor job in Dubai at Dusit Thani is focused on overseeing room service operations while maintaining five-star service quality. You will serve as the link between the F&B Manager and the room service team, ensuring that every guest receiving an in-room dining order experiences seamless, polished and memorable service.
This role is ideal for someone who:
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Has a strong background in F&B service.
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Enjoys training, mentoring and motivating a team.
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Can maintain high standards under pressure.
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Wants to grow into management roles within hotel F&B departments.
Your daily work will involve supervising shifts, ensuring smooth order flow, coordinating with the kitchen and handling guest concerns promptly and professionally.
Key job responsibilities
Team leadership and supervision
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Assist the F&B Manager in assigning work, supervising room service waiters and ensuring all employees understand their responsibilities.
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Conduct daily training and refresher sessions to maintain high service standards.
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Lead by example on the floor, especially during peak service hours.
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Supervise the behaviour, punctuality and grooming of the entire room service team.
Service quality and operational excellence
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Ensure food items, ingredients and preparation methods are understood by all team members.
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Monitor service flow to guarantee timely delivery and proper service etiquette.
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Check trolleys and trays for accuracy, cleanliness and presentation before dispatch.
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Maintain cleanliness in areas related to room service operations.
Guest relations and complaint handling
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Provide warm, friendly service to guests, offering recognition and ensuring satisfaction.
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Address concerns, complaints or special requests with patience and professionalism.
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Maintain a daily log of guest interactions, complaints and the actions taken.
Equipment, inventory and cost control
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Ensure sufficient operating supplies such as cutlery, crockery, linens and amenities.
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Promote cost-saving measures in electricity usage, operating supplies and other controllable areas.
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Monitor equipment handling to reduce loss and breakage.
Scheduling and roster planning
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Assist in preparing duty rosters and aligning staffing levels with business volumes.
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Ensure adequate manpower during busy periods, while balancing shifts fairly.
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Support long-term planning for room service operations.
Communication and coordination
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Attend daily F&B briefings to stay updated on hotel events and priorities.
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Conduct meetings for room service staff when needed.
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Participate in training sessions and departmental meetings required for the position.
Other responsibilities
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Engage in continuous learning and personal development.
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Uphold confidentiality in all hotel-related information.
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Perform other duties as assigned by the F&B Manager.
Why this restaurant supervisor job in Dubai is a great opportunity
Work in a five-star luxury environment
You will experience the fast-paced and high-quality standards of an internationally recognised hotel. This gives your career powerful credibility in the global hospitality industry.
Strengthen your leadership skills
You will actively train, evaluate, mentor and discipline staff. This hands-on leadership experience helps you prepare for future roles like Assistant Manager or F&B Manager.
Deepen your guest service expertise
Room service involves personalised, one-on-one guest interactions. You will get valuable experience handling VIP preferences, special dietary needs and bespoke requests.
Growth opportunities
Dubai’s hospitality sector is known for rapid career progression. Strong performers often move into:
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Assistant Room Service Manager
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Room Service Manager
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Restaurant Manager
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F&B Assistant Manager
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F&B Manager
International exposure
Working at Dusit Thani Dubai allows you to interact with guests from around the world and collaborate with diverse colleagues, enhancing your cultural and professional competence.
Requirements and eligibility
Education
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Bachelor degree in Hotel Management or a related discipline (preferred).
Experience
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Minimum of 2 years’ experience in F&B service.
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Supervisory experience is strongly preferred.
Skills
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Strong understanding of F&B operations and five-star service standards.
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Excellent English communication skills.
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Computer literate and familiar with basic hotel software systems.
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Ability to handle guest complaints professionally.
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Good organisational and interpersonal skills.
Personal qualities
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Pleasant, professional appearance and manner.
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Calm under pressure.
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Ability to multi-task and manage busy service periods.
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Strong sense of responsibility and teamwork.
Location and visa
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Willingness to work in Dubai.
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Must be eligible for a UAE work visa (usually arranged by the employer).
How to apply for the restaurant supervisor job in Dubai
Submitting your application quickly improves your chances, as hospitality supervisor roles in Dubai attract high interest.
FAQs – Restaurant supervisor job in Dubai
What is the main focus of this restaurant supervisor job in Dubai?
The main focus is managing room service operations, leading staff and ensuring five-star service quality in all in-room dining orders.
Do I need a degree to apply?
A hotel management degree is preferred, but strong experience in F&B and proven supervisory ability can also qualify you.
How much experience is required?
At least 2 years of F&B service experience, with some supervisory exposure, is ideal.
What shifts will I work?
Expect rotating shifts, including mornings, evenings, nights, weekends and public holidays, since room service often operates 24 hours.
Can this role lead to promotions?
Yes. Many candidates progress to Assistant Room Service Manager, Restaurant Manager, F&B Assistant Manager or other leadership positions.