Kuwait Telecom Jobs 2025 – Exciting Data-Driven Postpaid Offer Configuration Role at Zain

Job Overview
About Zain
Available Jobs and Related Roles
Postpaid Offer Configuration – Job Description
Key Job Responsibilities
Why This Is a Top Kuwait Telecom Jobs 2025 Opportunity
Requirements and Skills
How to Apply
FAQs About Kuwait Telecom Jobs 2025 at Zain

Job Overview

If you’re actively exploring Kuwait telecom jobs 2025 and want a role that blends data, marketing, and customer value management, the Postpaid Offer Configuration position at Zain Kuwait is a compelling opportunity.

Based in Kuwait City, this role sits within the Commercial Division and supports the development, configuration, and performance tracking of Postpaid offers across B2C segments. You’ll work closely with analytics, marketing, and technical teams to ensure offers are data-driven, well-documented, and efficiently executed.

Job Title: ZAIN2028 – Postpaid Offer Configuration
Division: Commercial
Location: Kuwait – Kuwait City
Function: Operation
Closing Date: 30 November 2025
Employer: Zain Kuwait

Your mission is to act as a key link between commercial strategy, CVM teams, and digital execution—making sure the right offers reach the right segments at the right time.

Kuwait Telecom Jobs 2025 – Exciting Data-Driven Postpaid Offer Configuration Role at Zain | Apply Before 30th Nov

About Zain

When discussing Kuwait telecom jobs 2025, it’s impossible to ignore Zain, one of the most established and respected telecom operators in the Middle East.

Key points about Zain:

Pioneer of mobile telecommunications in the Middle East
Founded in 1983 in Kuwait as the region’s first mobile operator
Rapid expansion since 2003 into multiple regional markets
Known for innovation, customer-centric offerings, and strong brand recognition

Zain Kuwait is the home market of the group and plays a central role in driving:

New digital and data-driven initiatives
Advanced CVM and personalization strategies
Attractive postpaid and prepaid propositions tailored to evolving customer needs

Joining Zain means working in a fast-paced, technology-driven commercial environment where data, creativity, and execution all matter.

Available Jobs and Related Roles

Alongside this Postpaid Offer Configuration role, professionals searching for Kuwait telecom jobs 2025 at Zain may also be interested in related positions such as:

CVM Analyst – Prepaid or Postpaid
Commercial Analytics Specialist – Telecom
Digital Campaign & Performance Analyst
Marketing Insights & Segmentation Specialist
Product Specialist – Mobile Postpaid

These roles often collaborate closely, especially around customer segmentation, offer definition, campaign execution, and performance tracking, forming a strong internal ecosystem for anyone building a career in telecom CVM and analytics.

(See more telecom jobs in Kuwait)

Postpaid Offer Configuration – Job Description

The Postpaid Offer Configuration role sits at the heart of Zain Kuwait’s Postpaid CVM and commercial operations.

Core Purpose of the Role

Support the development, configuration, and launch of attractive, data-driven offers across Postpaid segments
Act as a bridge between analytics, marketing, and technical teams
Ensure that offers are:
- Timely
- Efficiently executed
- Aligned with commercial goals and customer needs

This role is ideal for candidates who:

Enjoy working at the intersection of data, marketing, and technology
Are comfortable analysing KPIs and making decisions based on customer behavior and performance trends
Want to be hands-on with offer configuration, CVM platforms, and digital channels

You’ll work within the Operation function, meaning you’re involved from planning and documentation through to execution and performance reporting.

Key Job Responsibilities

CVM Offer Configuration and First-Line Support

Act as the first line of support for:
- CVM offer configuration
- Banner setup
- Digital ads configuration and troubleshooting
Resolve issues where possible, and escalate more complex problems to the relevant technical or commercial owners.

Campaign Coordination and Launch

Coordinate with internal and external stakeholders to ensure:
- Timely campaign launches
- Smooth offer rollouts across channels
- Minimal errors or delays in execution
Maintain effective coordination when launching new CVM initiatives, ensuring all teams are aligned.

Offer Planning, Configuration, and Documentation

Support in planning and configuring new offers, including:
- Drafting high-level technical requirements
- Preparing offer documentation and support materials
Help with offer sizing, profitability analysis, and feasibility studies to ensure commercial viability.

Performance Tracking and Reporting

Provide daily, weekly, and monthly performance reports to monitor:
- Key KPIs (e.g., activations, churn, ARPU, usage, take-up rates)
- Offer performance by segment or channel
Generate monthly CVM-related reports for the CVM, digital, and analytics director.
Monitor and report on operational and financial KPIs, ensuring alignment with targets.

Customer Segmentation and Analytics

Assist with customer base segmentation analysis to define micro-segments and target groups.
Develop customer profiles and segmentation models that improve targeting accuracy across:
- Products
- Channels
- Lifecycle stages
Extract and analyze internal and external data to uncover:
- Behavioral patterns
- Performance evolution
- Key trends affecting offers and CVM strategies

Market Research & CVM Strategy Support

Research market trends related to:
- Loyalty
- Retention
- Churn
- Cross-sell and upsell opportunities
Use insights to inform CVM strategies and support commercial teams.
Build internal and external use cases such as:
- Market benchmarking
- Penetration analysis
- Data monetization concepts

Predictive Modelling and Personalization

Design and deploy predictive models that support business objectives, such as:
- Churn prediction
- Upsell propensity
- Offer personalization
Contribute to the development of real-time decisioning tools that:
- Enhance personalization
- Improve customer engagement
- Optimize timing and relevance of offers

Business Partnering and Campaign Optimization

Partner with commercial and marketing teams to:
- Define relevant segments
- Optimize campaign strategy
- Align offers with customer behavior and market insights
Translate business challenges (e.g., low conversion, stagnant penetration) into data-driven solutions.

Governance, Compliance, and Internal Policies

Ensure compliance with environmental regulations and internal policies as mandated by:
- Local statutory bodies in Kuwait
- Zain Group policies
Perform all responsibilities in line with the Information Security Management System (ISMS), reporting any physical or information security breaches immediately.
Support Zain’s occupational health and safety commitments by adhering to related practices and contributing to a safe work environment.

Why This Is a Top Kuwait Telecom Jobs 2025 Opportunity

Work at a Regional Telecom Pioneer

Zain is a pioneer of mobile telecommunications in the Middle East, and being part of Zain Kuwait positions you at the center of:

Innovative Postpaid and CVM strategies
High-impact, data-driven marketing activities
Strategic decision-making around loyalty, retention, and monetization

This makes it one of the more attractive Kuwait telecom jobs 2025 for data-oriented commercial professionals.

Blend of Analytics, Marketing, and Technology

This role is not purely technical or purely marketing—it’s a hybrid:

You’ll work with data and predictive models
You’ll contribute to offer design and campaign planning
You’ll coordinate with technical teams on configuration and execution

It’s perfect if you want a 360° view of telecom CVM operations.

Direct Commercial Impact

You’ll be working on offers and campaigns that directly influence:

Customer acquisition
Retention and churn
ARPU and revenue growth
Customer satisfaction and engagement

Every configuration and analytical insight has tangible impact on Zain’s commercial performance.

Skill Growth in CVM and Data Science

In this role, you can deepen skills in:

Customer segmentation and journey mapping
Predictive modelling and real-time decisioning
Offer profitability and feasibility analysis
Cross-functional collaboration with marketing, analytics, and IT

This makes it a great stepping stone to more senior CVM, analytics, or commercial leadership roles within the telecom industry.

Stable, Structured, and Growth-Oriented Environment

Zain offers a structured environment with:

Clear responsibilities and governance
Exposure to group-level strategies and best practices
Opportunities to learn agile methodologies and modern digital practices

Requirements and Skills

Education

Bachelor’s degree required, preferably in one of the following fields:
- MIS (Management Information Systems)
- Business Intelligence
- Data Analytics / Data Science
- Or a closely related field

Experience

5+ years of experience in relevant roles such as:
- Telecom CVM / offer configuration
- Data analysis / BI / analytics
- Marketing performance analysis or digital campaign operations

Core Skills

Strong communication and coordination abilities
Good understanding of:
- Customer segmentation
- Journey mapping
- Offer lifecycle and campaign execution
Analytical mindset with ability to:
- Interpret data
- Identify trends
- Translate insights into action
Proficiency in:
- Excel and PowerPoint (for analysis and reporting)
- Knowledge of SQL/VBA is a strong plus

Industry Knowledge

Familiarity with telecom products and services, particularly:
- Postpaid propositions
- B2C offers and bundles
- Digital channels and self-service

Personal Attributes

Organized and detail-oriented
Proactive team player with strong ownership
Willingness to learn and adopt agile methodologies
Comfortable handling multiple tasks and priorities based on:
- Commercial value
- Strategic alignment
- Customer impact

How to Apply

If this role aligns with your Kuwait telecom jobs 2025 ambitions, here’s how to move forward: Click here!

FAQs About Kuwait Telecom Jobs 2025 at Zain

1. What is the main focus of the Postpaid Offer Configuration role?

The role focuses on configuring and supporting postpaid offers and CVM campaigns, coordinating with internal teams, analysing performance, and using data and predictive models to optimize customer targeting and offer effectiveness.

2. Is this role more technical or more commercial?

It’s a hybrid role. You’ll work with data, reporting, and segmentation (technical/analytical), while also being heavily involved in commercial planning, campaign execution, and offer documentation.

3. How many years of experience do I need?

You should have 5+ years of experience in related areas such as telecom analytics, CVM, BI, data analysis, or digital campaign operations.

4. Do I need telecom experience?

Telecom experience is highly beneficial. The role requires familiarity with telecom products and services, and experience in a telecom environment will strongly support your success.

5. What tools and skills are most important?

You should be proficient in Excel and PowerPoint, comfortable with data interpretation, and ideally have basic SQL/VBA skills. Strong communication, coordination, and an analytical mindset are essential.

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