⭐ About Accor – Guest Relation Manager Abu Dhabi
The Accor – Guest Relation Manager vacancy in Abu Dhabi 2025 offers a unique opportunity to join one of the world’s leading luxury hospitality brands. Accor is committed to welcoming every individual as they are and helping employees grow professionally and personally. By joining Accor, candidates gain access to continuous learning programs, exposure to international hotel operations, and the chance to make a meaningful impact through initiatives like Planet 21.
The Rixos Premium Saadiyat Island resort, located on the pristine beaches of Abu Dhabi, provides a luxurious environment where exclusivity, comfort, and guest satisfaction are paramount. This role allows the candidate to showcase their leadership, creativity, and interpersonal skills while ensuring that every guest receives an unforgettable experience. If you are passionate about luxury service standards and aspire to lead a team that delivers impeccable hospitality, this vacancy is your gateway to an exciting career.
🔹 Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at Accor
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Candidate Eligibility Criteria
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How to Apply
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FAQs
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Final Thoughts
🔹 Job Overview
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Company Name: Accor
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Vacancy Position: Guest Relation Manager
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Location: Rixos Premium Saadiyat Island, Abu Dhabi, UAE
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Interview Date & Time: Apply Immediately
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Employment Type: Full-Time, Permanent
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Experience Required: 3–5 years in luxury hotel guest relations or front office management
The Guest Relation Manager at Rixos Abu Dhabi is responsible for overseeing all aspects of guest relations to ensure maximum guest satisfaction. This role requires leadership, exceptional communication, and the ability to handle VIP guests with discretion. The position also involves close coordination with departments like Concierge, Butler services, and Front Office to deliver a seamless luxury experience.
🔹 Job Categories
This role falls under the following categories:
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Executive & Hotel Management
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Full-Time
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Permanent
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Luxury Hospitality
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Guest Relations & Customer Experience
The Guest Relation Manager will play a critical role in enhancing guest satisfaction, leading a high-performing team, and ensuring all operations reflect Accor’s renowned standards.
🔹 Primary Responsibilities by Role
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Live and project the company’s philosophy, vision, and values consistently.
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Adhere to grooming and appearance standards at all times.
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Act as a source of information, help, and assistance to all guests.
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Prepare weekly duty rosters and supervise Guest Relation Officers.
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Communicate and coordinate with team members and related departments to resolve issues.
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Conduct house tours, site inspections, and room drops for VIPs.
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Escort guests to suites, destinations, and transport.
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Check VIP rooms prior to arrival and maintain the correct standard.
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Personally greet all residence guests and provide exceptional service.
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Promote inter-hotel sales and in-house facilities.
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Handle guest complaints with Sofitel standards; ensure follow-up actions are taken.
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Complete departure lists and arrange VIP guest requirements.
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Liaise with Concierge and Butler services for events, restaurant promotions, and VIP requests.
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Maintain and update guest history systems.
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Prepare requisitions and distribute amenities promptly.
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Ensure the Guest Relations desk and lobby are clean and organized.
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Attend daily and monthly briefings to facilitate communication and operations.
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Abide by all policies and procedures and perform additional duties as assigned.
Unlock fresh career listings
🔹 Why Work at Accor
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Employee benefit card offering discounted rates at Accor hotels worldwide.
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Access to comprehensive learning programs through Accor Academies.
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Opportunity to develop talent and grow within the property and internationally.
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Engagement in Corporate Social Responsibility activities, including Planet 21.
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Join a dynamic team at Rixos Premium Saadiyat Island delivering heartfelt hospitality every day.
🔹 Candidate Eligibility Criteria
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3–5 years of luxury hotel guest relations or front office management experience.
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Proven leadership ability to inspire and motivate teams.
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Deep understanding of luxury service standards, guest psychology, and brand storytelling.
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Proficiency in Opera PMS, Microsoft Office, and CRM systems.
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Fluent in English; additional languages preferred.
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Strong communication and emotional intelligence.
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Excellent organizational and problem-solving skills.
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Professional presentation and interpersonal poise.
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Ability to handle confidential information with discretion.
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Adaptability to changing priorities and attention to detail.
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Capable of various physical movements throughout the work area, including lifting up to 25 pounds occasionally.
🔹 How to Apply
To apply for the Guest Relation Manager – Rixos Abu Dhabi vacancy, prepare your updated resume in PDF, DOC, or DOCX format. Ensure your application highlights your relevant experience in luxury guest relations, leadership skills, and familiarity with hotel management systems. Visit the official Accor Careers page to submit your application. Click the link below to proceed:
Apply Here
Applications are reviewed on a rolling basis, and candidates are encouraged to apply immediately for consideration.
🔹 FAQs
Q1: What are the working hours for this role?
A1: This is a full-time position; shifts may vary depending on hotel operations, including evenings, weekends, and holidays.
Q2: Do I need prior VIP guest handling experience?
A2: Yes, experience managing VIP guests is highly preferred, as the role involves escorting and preparing suites for VIP arrivals.
Q3: Is knowledge of multiple languages mandatory?
A3: English fluency is required; additional languages are advantageous but not mandatory.
Q4: Will I be involved in hotel events?
A4: Yes, the Guest Relation Manager coordinates with the Concierge and Butler team for hotel events, promotions, and VIP arrangements.
Q5: Does this role require lifting heavy items?
A5: Medium physical work is involved, including lifting up to 25 pounds occasionally.
Q6: What hotel software should I be familiar with?
A6: Proficiency in Opera PMS, Microsoft Office, and CRM systems is required.
Q7: Can this position lead to international opportunities within Accor?
A7: Absolutely. Accor encourages career growth and mobility across its global properties.
🔹 Final Thoughts
The Accor – Guest Relation Manager vacancy in Abu Dhabi 2025 is an exceptional opportunity for professionals seeking a challenging and rewarding career in luxury hospitality. This role offers the chance to lead a high-performing team while ensuring each guest experiences world-class service. Working at Rixos Premium Saadiyat Island allows candidates to be part of a resort that prioritizes exclusivity, comfort, and excellence in every interaction.
Joining Accor means becoming part of a company that values diversity, inclusion, and personal development. You will gain access to continuous learning programs, global career opportunities, and initiatives that make a positive impact on both guests and the environment. If you are passionate about guest relations, leadership, and delivering unforgettable experiences, this position provides the platform to showcase your skills and grow your career in one of the world’s most prestigious hospitality brands. Apply now to become a Heartist at Rixos Abu Dhabi and take your career to the next level.