Table of Contents
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Job Overview
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About Mediclinic City Hospital and Mediclinic Middle East
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Available Jobs and Related Career Paths
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Front Office Manager Job Description
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Key Job Responsibilities
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Team Management and Leadership
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Patient Scheduling and Coordination
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Front Office Operations Management
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Driving Patient Experience
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Operational Efficiency and KPI Management
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Why This Front Office Manager Job in Dubai Stands Out
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Requirements for Front Office Manager Jobs in Dubai
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How to Apply for the Mediclinic City Hospital Front Office Manager Role
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FAQs About Front Office Manager Jobs in Dubai
Job Overview
Job Title: Front Office Manager
Company: Mediclinic City Hospital
Location: Dubai, United Arab Emirates
Employment Type: Full-time
Reference Number: 65359
Closing Date: 26 November 2025
Number of Positions: 1
If you are actively exploring front office manager jobs in Dubai, this vacancy at Mediclinic City Hospital is a strong opportunity to step into a senior leadership role in the healthcare sector.
As Front Office Manager, your main purpose is to:
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Monitor and manage the front office function of the business unit
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Achieve optimal operational performance
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Deliver client-centric service in line with company standards
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Uphold financial governance principles
You will lead a team at the frontline of patient interaction, ensuring every touchpoint reflects the hospital’s commitment to quality, care and efficiency.
About Mediclinic City Hospital and Mediclinic Middle East
About Mediclinic City Hospital
Mediclinic City Hospital is a well-established, modern facility located in Dubai, United Arab Emirates. It is part of the Mediclinic Middle East network, known for providing high-quality, patient-focused healthcare services across the region.
The hospital:
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Serves a diverse, multinational patient community
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Offers a broad range of medical specialties
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Operates with international clinical and service standards
The front office plays a critical role as the “face” of the hospital—managing patient check-ins, inquiries, appointment scheduling and first impressions.
About Mediclinic Middle East
Mediclinic Middle East is part of the international Mediclinic Group, a private healthcare provider with operations across several regions. The organisation is recognised for:
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High standards of clinical governance
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Patient-centric service delivery
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Strong investment in people, systems and infrastructure
Joining Mediclinic Middle East means becoming part of a healthcare family focused on quality care, professional growth and operational excellence.
If you’re looking to grow your career through healthcare administration jobs in Dubai, this environment offers both stability and progression.
Available Jobs and Related Career Paths
While this article highlights a specific front office manager job in Dubai, professionals often consider related roles to understand the broader career landscape in healthcare administration.
Related roles commonly found in hospitals and medical groups include:
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Patient Experience Manager – Dubai
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Front Office Supervisor – Healthcare
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Clinic Manager / Business Unit Manager
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Hospital Operations Coordinator
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Customer Service Manager – Medical Facility
Within Mediclinic Middle East, front office management can lead to broader roles in:
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Patient experience and service excellence
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Hospital administration and operations
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Multi-site front office or business unit leadership
You may also be interested in exploring:
See more jobs in Dubai
Front Office Manager Job Description
This front office manager job in Dubai is focused on leadership, operational performance and patient experience.
Main Purpose of the Role
The Front Office Manager is responsible for:
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Monitoring and managing the front office function of the business unit
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Ensuring optimal daily operations and service performance
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Delivering a client-centric experience aligned with company standards
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Adhering to financial governance and operational policies
You will act as a key link between patients, physicians, front office staff and hospital management, ensuring that both patient and business needs are met efficiently.
Who This Role Is Ideal For
This role is well-suited to professionals who:
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Have a strong background in healthcare administration and front office operations
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Enjoy leading and developing teams in a structured, high-stakes environment
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Are comfortable balancing patient experience with performance and financial metrics
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Want to advance their career within a reputable healthcare provider in the UAE
If you’re seeking hospital front office manager jobs in Dubai where you can directly influence both service quality and operational results, this role offers that balance.
Key Job Responsibilities
The responsibilities for this Front Office Manager role at Mediclinic City Hospital span leadership, operations, patient experience and performance management.
Team Management and Leadership
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Manage and lead the front office team, ensuring they understand their roles and responsibilities.
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Provide guidance, coaching and support to staff to help them meet performance standards.
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Promote a culture of professionalism, empathy and accountability.
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Oversee workforce planning and scheduling to ensure adequate coverage across shifts.
Patient Scheduling and Coordination
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Coordinate physician appointment scheduling to ensure both patient and business needs are addressed.
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Align scheduling processes with clinical workflows and capacity constraints.
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Work closely with physicians, nurses and other departments to keep patient flow smooth and efficient.
Front Office Operations Management
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Monitor and manage daily front office operations, including:
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Patient registration and check-in
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Inquiries and information desk support
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Billing coordination at the front line (as relevant to the role)
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Ensure operational processes are compliant with internal policies and external regulations.
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Identify bottlenecks or recurring issues and implement corrective actions.
Driving Patient Experience
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Drive patient experience by ensuring a welcoming, professional and responsive front office environment.
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Make sure staff embody client-centric service principles in every interaction.
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Use feedback from patients and internal stakeholders to continuously improve front office processes.
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Support initiatives aimed at enhancing patient satisfaction and loyalty.
Operational Efficiency and KPI Management
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Drive operational efficiencies through effective monitoring and management of departmental KPIs.
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Track performance indicators such as:
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Waiting times
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Appointment adherence
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Call handling efficiency
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Service quality metrics
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Use data to identify improvement opportunities and implement practical solutions.
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Maintain alignment with financial governance principles, ensuring front office operations support overall business performance.
These responsibilities reflect why front office manager jobs in Dubai in the healthcare sector require a mix of leadership, service excellence and analytical skills.
Why This Front Office Manager Job in Dubai Stands Out
When comparing hospital front office manager roles in the UAE, this Mediclinic City Hospital position offers several key advantages.
Work in a Leading Healthcare Environment
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Be part of Mediclinic Middle East, a respected healthcare provider with strong clinical and operational standards.
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Work in a well-known facility in Dubai that caters to a diverse patient base.
Direct Impact on Patient Experience
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You are at the frontline of patient interaction and satisfaction.
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Your leadership influences how patients perceive the hospital, from first contact to follow-up.
Strong Leadership and Management Scope
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Manage a team, oversee scheduling, and guide daily operations.
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Develop your skills in workforce planning, conflict management and KPI-driven improvement.
Solid Platform for Career Growth
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The combination of front office leadership and healthcare experience is highly valuable for:
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Higher-level hospital administration roles
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Patient experience leadership positions
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Multi-site or regional management within healthcare groups
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For professionals aiming to build a long-term career in healthcare administration jobs in Dubai, this role can act as a stepping stone to broader leadership responsibilities.
Requirements for Front Office Manager Jobs in Dubai
To succeed in this Front Office Manager role at Mediclinic City Hospital, you must meet the defined education, experience and skills criteria.
Education
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A relevant Bachelor’s Degree or Diploma from an accredited institution.
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Fields typically relevant may include healthcare management, business administration, hospital administration or similar disciplines.
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Experience
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At least 5 years’ experience in a healthcare environment, of which:
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At least 3 years must be in a management or supervisory position.
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Experience in a hospital or clinic setting is essential to understand workflows, patient needs and healthcare regulations.
Job Skills and Knowledge
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Client service and related management principles – understanding how to build and manage a service-focused front office team.
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Computer literacy, with proficiency in MS Office applications.
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Strong conflict management skills to handle challenging patient or staff situations.
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Demonstrated understanding of financial principles and a clear business sense, especially in relation to front office operations.
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Excellent verbal and written communication skills in English.
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Competence in workforce planning and scheduling to balance staffing with patient demand.
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Knowledge of the UAE healthcare industry, including typical policies, regulations and expectations.
Other Considerations
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All applicants will be considered, with preference given to designated groups in line with the United Arab Emirates Emiratisation Program.
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Candidates should be passionate about growth and aligned with the values and culture of Mediclinic Middle East.
If your background aligns with these requirements, you are well-positioned for front office manager jobs in Dubai at leading hospitals and clinics.
How to Apply for the Mediclinic City Hospital Front Office Manager Role
If you’re ready to take the next step in your healthcare administration career, here’s how to apply for this Front Office Manager job in Dubai:
Submit your application online before the closing date of 26 November 2025.
FAQs About Front Office Manager Jobs in Dubai
1. Do I need healthcare-specific experience for this role?
Yes. This role requires at least 5 years’ experience in a healthcare environment, with a minimum of 3 years in a management or supervisory position. Experience in hospitals or clinical settings is essential for handling patient flows, scheduling and regulatory requirements.
2. What level of education is required for front office manager jobs in Dubai healthcare?
For this position, a relevant Bachelor’s Degree or Diploma from an accredited institution is mandatory. Degrees in healthcare management, business administration or similar fields are typically preferred for healthcare administration jobs in Dubai.
3. How important are communication and conflict management skills?
Extremely important. As a Front Office Manager, you deal directly with patients, families, staff and physicians. Strong verbal and written communication plus effective conflict management skills are critical to maintain a calm, professional and supportive environment.
4. Is knowledge of UAE healthcare industry required?
Yes. The role specifically lists UAE healthcare industry knowledge as a requirement. Understanding local healthcare practices, regulations and patient expectations will help you lead more effectively and ensure compliance.
5. Are there growth opportunities within Mediclinic Middle East?
Yes. Gaining experience as a Front Office Manager at a major hospital can open doors to:
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Higher-level hospital administration roles
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Patient experience leadership positions
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Business unit or multi-site management roles within Mediclinic Middle East
This makes the role especially attractive for professionals with long-term ambitions in healthcare leadership and hospital front office manager jobs in Dubai.
If you’re ready to lead a front office team, shape patient experience and contribute to the performance of a respected hospital, this Front Office Manager job in Dubai at Mediclinic City Hospital is a compelling opportunity to grow your career in the UAE healthcare sector.