Mystery Shopper Jobs Dubai 2025 – Luxury Chauffeur Experience Role with Wheely

Table of Contents

Job Overview – Mystery Shopper Jobs Dubai at Wheely
About Wheely
Available Jobs & Related Roles
Mystery Shopper and Customer Experience Specialist Job Description
Key Job Responsibilities
Why This Mystery Shopper Job in Dubai Stands Out
Job Requirements & Eligibility
How to Apply for Mystery Shopper Jobs Dubai with Wheely
FAQs About Mystery Shopper Jobs Dubai

1. Job Overview – Mystery Shopper Jobs Dubai at Wheely

If you’ve been searching for mystery shopper jobs Dubai and want something more impactful than basic shop visits, this role at Wheely offers a premium, career-level opportunity. It combines mystery shopping with customer experience, quality assessment, and coaching.

Job Title: Customer Experience Specialist (with Mystery Shopper responsibilities)
Company: Wheely
Location: Dubai, United Arab Emirates
Employment Type: Full-time, office-based (with flexibility)
Start Date: 2025 hiring; confirmed upon selection

In this position, you’ll act as both a Customer Experience Specialist and a Mystery Shopper, ensuring that every chauffeur–passenger interaction meets Wheely’s luxury standards. You will investigate feedback, ride as a passenger to assess service quality, and coach chauffeurs to deliver a true five-star experience.

Mystery Shopper Jobs Dubai 2025 – Luxury Chauffeur Experience Role with Wheely

2. About Wheely

Wheely is a luxury chauffeur service platform, built for clients who value privacy, comfort, and impeccable service. Unlike traditional ride-hailing, Wheely focuses on a high-end, five-star journey rather than mass-market transport.

Key aspects of Wheely:

A platform designed with user privacy at its core
A growing network of professional chauffeurs serving multiple global cities
A clear commitment to luxury standards and disciplined service quality
Dedicated Quality Team responsible for independent assessment and improvement

Wheely expects the very best from everyone who represents the brand—both on the road and in the office—and rewards that with fair compensation, equity, and strong benefits.

3. Available Jobs & Related Roles

While this role is positioned as a Customer Experience Specialist with a strong mystery shopper jobs Dubai component, candidates interested in this kind of work often explore related opportunities such as:

Mystery Shopper – Luxury Services (Dubai)
Quality Specialist – Customer Experience (UAE)
Chauffeur Performance Specialist – Dubai
Customer Experience Analyst – Ride Hailing and Mobility
Learning & Development Specialist – Customer Service Quality

See more jobs in Dubai

4. Mystery Shopper and Customer Experience Specialist Job Description

This role is perfect for someone who wants to go beyond casual mystery shopper jobs Dubai and step into a structured, full-time position that actually shapes how a luxury service operates.

You will:

Investigate customer feedback and incidents in detail
Take real journeys as a Mystery Shopper, experiencing the service like a passenger
Conduct in-person and virtual coaching sessions with chauffeurs
Ensure they consistently achieve the Wheely Standard in every ride

Unlike freelance mystery shopping assignments, this is a core team role where you are embedded in the Quality Team, help design improvement strategies, and see the long-term impact of your work.

Ideal for candidates who:

Have experience in luxury hospitality, retail, HR, L&D, or quality control
Care deeply about high standards and details
Enjoy working with people and giving constructive feedback
Want a stable, full-time career with a premium brand

5. Key Job Responsibilities

As a Customer Experience Specialist with strong mystery shopper responsibilities at Wheely, your role will include:

Upholding Luxury Chauffeur Standards

Ensure every chauffeur–passenger interaction aligns with Wheely’s luxury expectations.
Monitor service delivery across multiple points: greeting, driving style, communication, vehicle condition, and overall comfort.

Investigation of Feedback and Incidents

Thoroughly investigate customer feedback and Jira incidents.
Build robust, evidence-based cases that clearly outline what happened and what should change.
Balance urgency and thoroughness so that issues are resolved quickly while maintaining accuracy.

Coaching and Performance Management

Conduct in-person and virtual coaching/feedback sessions with chauffeurs.
Work within the Chauffeur Performance Management Framework to guide improvements.
Focus on ongoing development, not just one-time corrections.

Acting as a Mystery Shopper

This is where the mystery shopper jobs Dubai angle becomes central:

Take journeys across Dubai as a passenger, evaluating real, live chauffeur performance.
Observe service behaviors discreetly, from pick-up to drop-off.
After the ride, provide feedback and coaching to the chauffeur, helping them reach or maintain the Wheely Standard.

Contributing Insights and Data

Use basic data analysis and structured observation to identify trends in service quality.
Share insights with the Quality Team to improve standards and refine processes.
Highlight recurring issues, strengths, and opportunities for training.

Collaboration and Continuous Improvement

Collaborate with Customer Service, Operations, HR, and other internal teams.
Help maintain a virtuous feedback loop, where learnings from real rides inform training, policies, and service guidelines.

This combination of fieldwork, analysis, and coaching makes it far more than a standard mystery shopping role.

6. Why This Mystery Shopper Job in Dubai Stands Out

Among the many mystery shopper jobs Dubai has to offer, this position at Wheely is particularly attractive because of its structure, benefits, and impact.

1. Career-Level Role, Not Just Gig Work
Instead of short, ad-hoc assignments, you get a full-time role with clear responsibilities, a stable salary, and tangible career growth.

2. Competitive Salary and Equity

Salary: AED 12,000 per month
Equity package: Stock options, so you share in the company’s future success

This is significantly more robust than typical mystery shopping earnings.

3. Attractive Benefits Package

Wheely offers:

Private health insurance
Monthly credit for journeys with Wheely (beyond mystery shopping rides)
Lunch allowance
Professional development subsidies
Best-in-class equipment

These perks make the role sustainable and rewarding over the long term.

4. Dynamic Work Style

Office-based in Dubai with an in-person culture
Expect to be in the office around four days a week on average
Regular fieldwork across the city as a mystery shopper
Some flexibility to work from home when needed

5. Direct Impact on a Premium Brand

Your work directly affects how wealthy, discerning passengers experience Wheely’s service. When you coach a chauffeur or correct a service issue, you can see the impact on future journeys.

6. Inclusive, High-Standard Culture

Wheely is an equal opportunity employer that celebrates diversity and aims for an inclusive work environment. At the same time, it maintains a disciplined, high-standard culture that suits professionals who love excellence.

7. Job Requirements & Eligibility

To thrive in this mystery shopper jobs Dubai style role at Wheely, you’ll need a specific blend of skills, experience, and personal qualities.

Must-Have Requirements

Minimum C2 level English
- Excellent written and spoken English for investigations, reporting, and coaching.
2+ years’ experience in a high-standard, detail-oriented environment, such as:
- Luxury hospitality
- Luxury retail
- Quality Control
- HR or Learning & Development (L&D)
- Or similar fields where precision and service are critical
High school diploma or equivalent
Experience delivering feedback, coaching, or training
- You should already be comfortable with structured feedback conversations.
Passion for exceptionally high standards
- A natural drive to maintain and improve quality.
Excellent interpersonal and communication skills
- Empathy is essential when coaching chauffeurs and dealing with sensitive topics.
Methodical and detail-oriented
- Ability to build clear quality-improvement cases and spot small but important details.
Flexibility and mobility in the city
- Able to work from the office and travel across Dubai for mystery shopping journeys.
- Some work-from-home flexibility available when needed.

Nice-to-Have Experience

Experience as a chauffeur
Experience as a mystery shopper
Background in managing quality standards adherence
Passion for luxury vehicles and the world of premium transport

Location and Visa Notes

This role is based in Dubai. You should be living there or willing to relocate.
Visa arrangements will depend on your situation and local regulations; details are typically handled in coordination with HR after selection.

8. How to Apply for Mystery Shopper Jobs Dubai with Wheely

To apply for this premium mystery shopper jobs Dubai opportunity at Wheely:

click here!

9. FAQs About Mystery Shopper Jobs Dubai

1. Is this a part-time or freelance mystery shopper role?
No. This is a full-time, office-based role in Dubai that includes mystery shopping as a core responsibility, along with coaching and quality assessment. It’s a career position, not gig work.

2. What is the salary for this mystery shopper job in Dubai?
The role offers a competitive salary of AED 12,000 per month, plus an equity package and other benefits like health insurance, journey credits, lunch allowance, and development subsidies.

3. Do I need previous mystery shopping experience?
Previous mystery shopping experience is a nice-to-have, not a strict requirement. More important is having experience in high-standard environments (like luxury hospitality or retail) and being comfortable delivering feedback and coaching.

4. How much of the job is actual mystery shopping?
Mystery shopping is a key part of the role, but not the only part. You will also:

Investigate feedback and incidents
Deliver coaching sessions to chauffeurs
Analyze data and trends
Collaborate with the Quality and Customer Service teams

5. Is this role suitable for someone coming from a hotel or luxury retail background?
Yes, absolutely. People from luxury hotels, fine dining, premium retail, and airline customer experience often transition well into this role because they understand high standards, personal presentation, and guest satisfaction.

If you want more than casual assignments and are serious about building a long-term career around mystery shopper jobs Dubai, this Wheely role gives you the chance to combine fieldwork, luxury service, coaching, and quality improvement in one compelling position.