Manager Customer Engagement Jobs in Dubai 2025 – Drive Fintech Growth & Intelligent Customer Experience

Job Overview
About the Company
Available Jobs & Related Roles
Manager Customer Engagement Jobs in Dubai 2025 – Role Description
Key Job Responsibilities
Why This Customer Engagement Manager Role in Dubai?
Requirements & Eligibility
How to Apply
FAQs – Manager Customer Engagement Jobs in Dubai 2025

Job Overview

Job Title: Manager / Customer Engagement
Location: Dubai, United Arab Emirates
Employment Type: Part-time
Job Category: Marketing & Customer Engagement
Job Identification: 10692
Posting Date: 18 November 2025
Apply Before: 21 November 2025

If you’re exploring manager customer engagement jobs in Dubai, this opportunity stands out for its blend of strategy, data-driven decision-making, and direct influence on customer growth in a fast-moving fintech organization.

This role is designed for experienced engagement leaders who can build intelligent campaigns, lead multi-channel communication, and drive meaningful adoption, retention, and customer loyalty across the company’s digital ecosystem.

Manager Customer Engagement Jobs in Dubai 2025 – Drive Fintech Growth & Intelligent Customer Experience

About the Company

The hiring organization is a forward-thinking fintech company focused on digital innovation, customer-centric solutions, and technology-driven financial products. They operate in a competitive industry where customer experience, trust, and personalized engagement heavily influence growth.

As part of the marketing and customer experience function, the company emphasizes:

Smart, data-driven engagement strategies
Personalized customer journeys across digital channels
Innovation in retention, advocacy, and product adoption
Continuous improvement based on customer insights

Roles like these are central to fintech growth, as customer engagement is one of the main drivers of product stickiness, cross-sell, and long-term loyalty.

Available Jobs & Related Roles

Professionals exploring manager customer engagement jobs in Dubai may also consider similar roles within fintech, digital banking, technology, or SaaS companies, including:

CRM Manager – Dubai
Customer Lifecycle Manager – UAE
Customer Success Manager – Fintech
Growth Marketing Manager – Dubai
Retention & Loyalty Manager – Dubai
Digital Engagement Manager – UAE

These positions all align with customer activation, retention, personalization, and analytics—key functions that connect marketing, product, and customer experience.

(See more jobs in Dubai)

Manager customer engagement jobs in Dubai 2025 – Role Description

As Customer Engagement Manager, your mission is to design and lead intelligent, targeted engagement programs across multiple customer segments. You’ll combine analytics, creative strategy, customer insights, and cross-functional collaboration to build a seamless, high-impact customer journey.

This role is ideal for:

CRM or marketing automation specialists moving into leadership
Growth and retention professionals from fintech, SaaS, or digital businesses
Customer experience managers with strong data and lifecycle expertise
Marketing leaders who thrive on personalization and customer loyalty
Professionals who enjoy building full-funnel engagement strategies

Your work directly influences conversion, onboarding, retention, and advocacy—four of the top metrics for fintech success.

Key Job Responsibilities

As part of this manager customer engagement job in Dubai, you will oversee full-funnel engagement, performance optimization, and customer-led product improvements. Responsibilities include:

1. Customer Relationship Leadership

Build and maintain strong, long-term relationships with customers across multiple segments
Understand customer motivations, needs, and expectations to drive personalized engagement
Act as the customer’s voice across the organization

2. Multi-Channel Communication Management

Lead communication across email, SMS, WhatsApp, push notifications, in-app messaging, and social media
Ensure cohesive messaging and timely communication across all touchpoints
Align campaigns with marketing, product updates, and customer lifecycle

3. Engagement Strategy & Execution

Develop and execute multi-stage engagement strategies
Influence customer activation, product adoption, retention, and loyalty
Build lifecycle campaigns tailored to different personas and journey stages
Support onboarding to help users adopt core features quickly

4. Customer Behavior Analytics

Analyze customer actions, churn indicators, and feedback patterns
Identify opportunities to increase engagement, reduce friction, and personalize journeys
Leverage segmentation to create targeted offers and communications

5. Retention & Churn Reduction

Identify at-risk customers early
Build re-engagement campaigns that reduce churn and restore activity
Monitor loyalty metrics and product satisfaction scores

6. Advocacy & Community Initiatives

Drive referral programs, testimonials, user stories, and ambassador initiatives
Build community engagement through events, webinars, and user groups
Encourage brand advocacy and deepen emotional connection

7. Cross-Functional Collaboration

Work closely with Marketing, Growth, Product, and Customer Support
Share insights to improve product features and service experience
Advocate for customer-centric improvement

8. Performance Reporting & Optimization

Monitor key engagement metrics:
- Activation
- Retention
- NPS
- Churn
- Campaign performance
Report regularly and optimize campaigns based on results

9. Staying Ahead of the Industry

Stay updated on engagement tools, automation trends, and best practices
Introduce innovative ideas that elevate customer experience and lifecycle management

Why This Customer Engagement Manager Role in Dubai?

Among the various manager customer engagement jobs in Dubai, this role offers particularly compelling advantages:

1. Work at the Heart of a Fast-Growing Fintech

You join an industry where customer engagement directly drives growth. Your role impacts adoption, retention, and revenue—making your contribution highly visible and valued.

2. High-Level Strategic Ownership

You lead lifecycle marketing, multi-channel communication, and customer data strategy. This gives you full ownership of engagement from onboarding to advocacy.

3. A Chance to Build Smart, Intelligent Campaigns

Fintech customers expect personalization and value. This role allows you to design intelligent automation journeys driven by customer behavior and real-time data.

4. Cross-Functional Influence

You collaborate daily with marketing, product, support, and growth teams—giving you influence over product decisions and customer experience.

5. Exposure to Modern Tools & Engagement Technologies

You remain at the forefront of:

Marketing automation
Segmentation strategies
Retention frameworks
Data-driven lifecycle optimization

6. Strong Career Growth in a Digital-First Sector

Fintech experience significantly boosts your future career value, opening pathways to senior CRM, growth, marketing, and customer success leadership roles.

Requirements & Eligibility

To qualify for this manager customer engagement job in Dubai, you should meet the following criteria:

Education

Bachelor’s degree in Marketing, Business Administration, or related fields

Experience

Minimum 5+ years of experience in Growth, CRM, or Customer Engagement roles
Experience in finance, fintech, or technology product markets
Strong background in marketing analytics and lifecycle engagement
Experience with digital advertising platforms (Google Ads, Bing Ads, Display, Retargeting)

Skills & Competencies

Ability to build data-driven, multi-channel engagement strategies
Strong understanding of customer personas and lifecycle journeys
Skilled in segmentation, personalization, and automation
Excellent communication and cross-team collaboration skills
Ability to analyze customer behavior and derive actionable insights
Competencies:
- Cultivates innovation
- Optimizes work processes
Strong organizational, strategic, and problem-solving capabilities

Personal Attributes

Customer-first mindset
Passion for digital products and behavioral analytics
Comfortable working in fast-paced, evolving environments
Strong emotional intelligence and relationship management

Location & Visa

Must be based in or willing to relocate to Dubai, UAE
Should meet eligibility for UAE employment visa, typically sponsored by the employer

How to Apply

If you’re ready to take the next step in your career in manager customer engagement jobs in Dubai 2025, follow these steps:

Click Here to Apply!

FAQs – Manager Customer Engagement Jobs in Dubai 2025

1. Do I need fintech experience for this role?
Fintech experience is preferred, especially in CRM, growth, or customer lifecycle roles. If you have tech, SaaS, or digital marketing experience, you may still be a strong fit.

2. Is this role suitable for CRM specialists aiming for leadership?
Yes. This role is ideal for CRM professionals ready to take on strategic ownership and cross-functional influence.

3. What are the key metrics I’ll be responsible for?
Common engagement metrics include:

Activation
Retention
NPS
Churn
Product adoption
Campaign performance

4. What skills are most important?
Data-driven decision-making, segmentation, lifecycle marketing, multi-channel communication, and strong cross-team collaboration.

5. Is this a good time to pursue manager customer engagement jobs in Dubai?
Absolutely. Fintech and digital product companies in Dubai continue to grow rapidly, creating high demand for engagement, retention, and CRM professionals.

If you want a role where strategy, analytics, and customer experience intersect, this Manager Customer Engagement opportunity is one of the most promising manager customer engagement jobs in Dubai 2025, offering impact, innovation, and meaningful career progression in a booming digital-first sector.