Team Leader Al-Futtaim Automotive Jobs in Dubai 2025 – Lead High-Performance After-Sales Teams Now

Job Overview – Team Leader Al-Futtaim Automotive Jobs in Dubai 2025
About Al-Futtaim Group and Al-Futtaim Automotive
Available Jobs & Related Roles at Al-Futtaim in Dubai
Team Leader – After Sales Job Description
Key Job Responsibilities
Why This Team Leader Role Is a Great Opportunity
Requirements for Team Leader Al-Futtaim Automotive Jobs in Dubai
How to Apply for the Team Leader Role in Dubai
FAQs – Team Leader Al-Futtaim Automotive Jobs in Dubai & UAE

Job Overview – Team Leader Al-Futtaim Automotive Jobs in Dubai 2025

Job Title: Team Leader – After Sales, Customer Engagement Centre
Company: Al-Futtaim Automotive (via Talentmate)
Location: Dubai, United Arab Emirates
Job Requisition ID: 173229
Employment Type: Full-Time
Division: After Sales – Customer Engagement Centre (CEC)

If you’re exploring team leader Al-Futtaim Automotive jobs in Dubai 2025, this After Sales Team Leader opportunity at the Customer Engagement Centre (CEC) is a strong fit for experienced contact centre and customer service professionals.

You’ll lead a team of agents, drive KPIs, manage performance, and make sure every customer interaction reflects Al-Futtaim’s service culture. The role blends leadership, analytics, coaching and customer experience inside one of the most respected business groups in the region.

Team Leader Al-Futtaim Automotive Jobs in Dubai 2025 – Lead High-Performance After-Sales Teams Now

About Al-Futtaim Group and Al-Futtaim Automotive

Al-Futtaim Group – A Regional Powerhouse

Founded in the 1930s as a trading business, Al-Futtaim Group has grown into one of the most diversified and progressive privately held conglomerates in the region. Headquartered in Dubai, the group:

Operates across more than 20 countries in the Middle East, North Africa, CIS and Asia
Employs over 40,000+ people across multiple divisions
Is structured into key operating divisions including:
- Automotive
- Financial Services
- Real Estate
- Retail
- Health

The group partners with over 200 of the world’s most admired brands, from IKEA and Marks & Spencer to leading automotive names.

Al-Futtaim Automotive – Mobility Excellence

Al-Futtaim Automotive is a major division of the group and a recognised industry leader with presence in around 10–11 markets across the Middle East, Asia and Africa.

Core activities include:

Vehicle distribution and retail (new and used)
Manufacturing and assembly
Leasing and rental solutions
Extensive aftersales and service networks

The division represents some of the world’s most iconic automotive brands, including:

Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM

Al-Futtaim Automotive is on a mission to become a leader in custom-made mobility solutions and world-class omni-channel experiences, powered by a 9,000-strong team across its automotive ecosystem.

Available Jobs & Related Roles at Al-Futtaim in Dubai

Al-Futtaim regularly posts a variety of roles related to customer service, aftersales and team leadership. Alongside this Team Leader – After Sales opening, you’ll often find roles such as:

Service Advisor – Al-Futtaim Automotive (Toyota/Honda/etc.)
Workshop Supervisor / After Sales Supervisor
Customer Engagement Centre Agent / Senior Agent
Sales Team Leader – Retail or Automotive
Operations Executive – Supply Chain & Logistics (Automotive)

These roles show how Al-Futtaim Automotive provides multiple career paths, whether you focus on aftersales, customer experience, sales, operations or technical leadership.

See more jobs in Dubai

Team Leader – After Sales Job Description

The Team Leader – After Sales (Customer Engagement Centre) is responsible for leading a team of customer service agents who handle after-sales interactions for Al-Futtaim Automotive brands.

Your core mission is to:

Drive team performance and productivity
Ensure exceptional customer experience on every interaction
Support conversion and business value generation through efficient handling of calls and campaigns
Reinforce Al-Futtaim’s service culture, values and standards

This role is ideal for you if you:

Already have experience as a team leader or supervisor in a contact centre or customer service setup
Enjoy coaching and developing people while still being hands-on with operations
Are passionate about automotive customer experience and aftersales excellence

You’ll report to the Supervisor – After Sales, and be part of a fast-paced, performance-driven environment focused on enhancing customer satisfaction and service efficiency across Al-Futtaim Motors.

Key Job Responsibilities

1. Performance Management and Team Leadership

Lead, coach and motivate a team of agents to achieve both individual and team KPIs
Monitor team productivity and implement Performance Improvement Plans (PIPs) where necessary
Ensure quality assurance KPIs are consistently met and that customer satisfaction targets are achieved
Review daily, weekly and monthly performance reports and translate them into actionable feedback for agents
Foster collaboration between different verticals and functions to support new projects and operational needs

2. Customer Experience & Service Delivery

Ensure every customer interaction is seamless, accurate and value-adding
Continuously improve service processes and standards within the CEC
Support agents in resolving system-related issues by coordinating with IT and support partners
Reinforce Al-Futtaim’s service culture through coaching, sharing new offers, product knowledge and marketing initiatives

3. Training, Coaching & Development

Create a learning-focused environment through:
- Regular side-by-side coaching
- Monthly one-on-one sessions
Conduct weekly team huddles and formal team meetings to share updates, priorities and improvement areas
Develop and document written action plans for employee improvement, tracking their execution
Regularly share quality updates, business insights and learning materials to drive consistent service excellence

4. Reporting & Continuous Improvement

Prepare daily activity plans and ensure timely completion of call lists and campaigns
Track and report on:
- Conversion rates
- Agent performance
- Campaign effectiveness
Identify trends in service performance and recommend corrective actions
Work closely with supervisors and quality teams to align improvement initiatives and address low performers

5. Cross-Functional Collaboration

Liaise with other departments (such as workshops, sales teams, marketing and IT) to ensure a smooth after-sales journey
Provide feedback to stakeholders on recurring customer issues, helping inform process and system enhancements

Why This Team Leader Role Is a Great Opportunity

1. Be at the Heart of Automotive Customer Experience

As a Team Leader – After Sales, you play a central role in shaping customer perception of major automotive brands like Toyota, Lexus, Honda and more across the UAE. Your team is often the first point of contact after purchase, handling:

Service bookings
Complaints and escalations
Customer feedback and surveys

This makes your job highly visible and impactful.

2. Join a Progressive, Diversified Group

Working for Al-Futtaim means joining a group that:

Is recognised as one of the region’s top family businesses
Partners with world-class brands across automotive, retail, real estate, health and more
Has a strong track record of long-term investment in people, systems and customer experience

This environment gives you stability, global-standard processes and the chance to work with innovative automotive products and services.

3. Strong Career Growth Potential

From this team leader Al-Futtaim Automotive job in Dubai, you can build toward roles such as:

Senior Team Leader / CEC Supervisor
Customer Experience Manager / After Sales Operations Manager
Roles in network operations, transformation, or multi-channel CX

Al-Futtaim’s careers pages highlight lifelong learning, internal mobility and development as key priorities.

4. Performance-Driven, Supportive Culture

The Customer Engagement Centre is described as a fast-paced, performance-driven environment with a strong focus on:

Customer satisfaction
Service efficiency
Collaboration between teams

If you’re motivated by KPIs, coaching and continuous improvement, this culture will feel like a good fit.

Requirements for Team Leader Al-Futtaim Automotive Jobs in Dubai

To be successful in this Team Leader – After Sales role, you’ll need the right mix of education, experience and skills.

Education

Minimum Diploma or Bachelor’s degree in:
- Business
- Communication
- Or a related field

Experience

At least 3 years of experience in:
- Customer service
- Contact centre
- Or after-sales operations
Minimum 1 year in a team leader or supervisory role
Experience within the automotive industry or a related service sector is preferred

Technical & Analytical Skills

Strong knowledge of call centre systems
Experience with productivity monitoring and reporting tools
Solid analytical and reporting abilities for interpreting KPIs and performance data

Leadership & Soft Skills

Proven leadership and people management skills in a contact centre or customer service environment
Excellent communication and interpersonal skills
Ability to coach, mentor and drive performance improvement
Customer-centric mindset, always looking to enhance service quality
Comfortable working in a fast-paced, target-driven context

Location & Work Setup

Based in Dubai, UAE (or willing to relocate)
Able to work full-time and align with Customer Engagement Centre operating hours

How to Apply for the Team Leader Role in Dubai

To apply for this team leader Al-Futtaim Automotive job in Dubai 2025:

Click here to apply

Applying early is recommended, as team leader roles in major UAE groups tend to attract strong, experienced candidates.

FAQs – Team Leader Al-Futtaim Automotive Jobs in Dubai & UAE

1. What is the main focus of the Team Leader – After Sales role?

The role focuses on leading a team of agents in the Customer Engagement Centre to deliver excellent after-sales customer experiences, achieve KPIs, monitor performance, and continuously improve service processes.

2. Do I need automotive experience for this job?

Automotive experience is preferred but not always mandatory. You must have at least 3 years in customer service/contact centre/after-sales operations and 1 year in a team leader or supervisory role. Previous work in automotive or a similar service industry will strengthen your application.

3. Is this a sales role or a service role?

This is primarily a service and after-sales leadership role. While you’ll track conversion rates and campaign performance, your core responsibilities revolve around customer experience, team coaching and operational excellence.

4. What systems should I be familiar with for this Team Leader position?

You should have strong knowledge of call centre systems, productivity monitoring and reporting tools. Experience with CRM platforms, dialler systems and quality monitoring tools commonly used in contact centres will be an advantage.

5. What are the growth opportunities after joining as a Team Leader at Al-Futtaim Automotive?

From this position, you can progress towards:

Senior Team Leader / Supervisor – After Sales
Customer Experience or CEC Manager
Wider roles in automotive operations, digital CX or transformation

Al-Futtaim emphasises lifelong learning and internal mobility, making it a strong platform for long-term career growth in the UAE.

If you’re ready to lead high-performing teams, love data-driven customer experience, and want to grow within a major regional automotive player, this Team Leader Al-Futtaim Automotive job in Dubai 2025 is a powerful next step in your leadership journey.