Dubai Reservations Agent Jobs 2025 – Join Marriott Resort Palm Jumeirah Dubai Now

Table of Contents

1. Job Overview – Dubai Reservations Agent at Marriott Resort Palm Jumeirah

2. About Marriott Resort Palm Jumeirah Dubai

3. Other Hotel & Reservations Jobs in Dubai

4. Reservations Agent Job Description

5. Key Job Responsibilities

6. Why Choose This Dubai Reservations Agent Job?

7. Requirements and Eligibility

8. How to Apply for Marriott Reservations Agent Job in Dubai

9. FAQs – Dubai Reservations Agent Jobs at Marriott

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Job Overview – Dubai Reservations Agent at Marriott Resort Palm Jumeirah

If you are looking for Dubai reservations agent jobs in 2025 with a global hotel brand, this opportunity at Marriott Resort Palm Jumeirah Dubai is a strong starting point.

• Job Title: Reservations Agent

• Company: Marriott Resort Palm Jumeirah Dubai (JW Marriott / Marriott International portfolio)

• Location: Palm Jumeirah, Dubai, United Arab Emirates

• Employment Type: Full-time

• Career Area: Reservations

• Experience Level: Entry level (no prior experience required)

As a Reservations Agent, you will handle guest bookings, modifications, and cancellations, ensuring every guest’s first interaction with the hotel is smooth, professional, and memorable. This is an excellent role if you enjoy hospitality, customer service, and working in a luxury resort environment.

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About Marriott Resort Palm Jumeirah Dubai

Marriott International is one of the world’s most recognized hospitality brands, with a strong reputation for service, innovation, and associate development.

At Marriott Resort Palm Jumeirah Dubai, you’ll be working in a resort that reflects:

• A luxury beachfront location on iconic Palm Jumeirah

• The JW Marriott philosophy, which puts associates first, believing happy team members create happy guests

• A culture of “Wonderful Hospitality. Always.” driven by thoughtful, heartfelt, and forward-thinking service

• A strong focus on training, development, and recognition so you can grow your hospitality career

• An inclusive, diverse workplace with equal opportunity employment and non-discrimination policies

Here, you don’t just take reservations – you become part of a global hospitality family that invests in your growth and well-being.

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Other Hotel & Reservations Jobs in Dubai

If you’re exploring Dubai hospitality jobs 2025, you’ll often see roles closely related to this Reservations Agent position, such as:

• Front Desk Agent / Guest Relations Associate

• Customer Service Executive – Hotel Call Center

• Groups & Events Reservations Coordinator

• Revenue / Reservations Supervisor (for experienced profiles)

• Concierge or Guest Services Associate

These related roles help boost career options when you gain experience in hotel reservations jobs in Dubai.

(See more jobs in Dubai)

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Reservations Agent Job Description

The Reservations Agent job in Dubai at Marriott Resort Palm Jumeirah is centered around handling guest bookings and ensuring every inquiry is converted into a positive experience and, ideally, a confirmed reservation.

You will:

• Respond to reservation requests received via phone, email, fax, or other channels

• Suggest the best room types and rates based on guest needs and availability

• Use sales techniques to maximize revenue while maintaining guest satisfaction

• Provide accurate information on hotel facilities, services, and room features

• Ensure all bookings are correctly entered into the reservation system with the right codes and rates

This role is ideal if you:

• Enjoy talking to people and solving their queries

• Have strong communication skills and a polite, professional phone manner

• Want to start or grow a career in luxury hospitality in Dubai

• Prefer a structured, office-style environment instead of purely on-floor hotel operations

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Key Job Responsibilities

As a Reservations Agent at Marriott Resort Palm Jumeirah Dubai, your main responsibilities will include:

• Handling reservation requests

  • Process new reservations, changes, and cancellations via phone, email, or other channels

  • Confirm room type, dates, number of guests, and special requirements

• Verifying room availability and rates

  • Check availability in the reservation system

  • Confirm the appropriate rate, promotional offer, or discount code when applicable

• Explaining policies clearly

  • Communicate guarantee policies (advance payment, card details, etc.)

  • Explain cancellation policies, no-show conditions, and special rate terms

• Capturing special requests

  • Note preferences like high-floor rooms, extra beds, early check-in, late check-out, or accessibility needs

  • Ensure all such requests are properly documented for the front office and operations teams

• Using the reservation system efficiently

  • Enter all data accurately into the system

  • Apply correct codes for:

    • Complimentary rooms

    • Employee discounts

    • Travel agent inspection rates

    • Wholesale or group reservations

• Maximizing revenue through sales techniques

  • Upsell room categories where suitable (e.g., sea view, suites)

  • Promote packages, add-ons, and special offers when relevant

• Guest service & communication

  • Answer questions about hotel services, facilities, location, and nearby attractions

  • Handle guest concerns professionally and follow escalation procedures when needed

• Teamwork & professionalism

  • Maintain a clean, professional appearance

  • Build positive working relationships with colleagues

  • Support the team to reach common goals and KPIs

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Why Choose This Dubai Reservations Agent Job?

There are many hotel reservations jobs in Dubai, but Marriott stands out for several reasons:

1. Global Brand Recognition
Working for Marriott International adds strong credibility to your CV and opens doors worldwide.

2. Entry-Level Friendly

• No related work experience is required

• Perfect for freshers, recent graduates, or those shifting into hospitality from another field

3. Training and Career Growth

• Access to structured training programs

• Internal mobility opportunities across brands like JW Marriott, Marriott Hotels, and more

• Potential to grow into roles like Senior Reservations Agent, Reservations Supervisor, Front Office, or Sales

4. Luxury Work Environment

• Work in a 5-star resort on Palm Jumeirah

• Engage with international guests and learn global standards of hospitality

5. Inclusive Work Culture

• Marriott emphasizes equality, diversity, and non-discrimination

• Focuses on well-being and holistic growth of associates – known as “The JW Treatment™”

If you are serious about building a long-term career in UAE hospitality, this is a strong platform to start with.

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Requirements and Eligibility

The Dubai Reservations Agent job at Marriott Resort Palm Jumeirah typically includes the following criteria based on the official description:

Education

• High school diploma or G.E.D. equivalent (minimum)

Experience

• No related work experience required

• Prior experience in reservations, call centers, or customer service is a plus but not mandatory

Skills

• Clear, professional spoken English

• Strong telephone etiquette

• Basic computer literacy and ability to use a reservation system (training provided)

• Good listening skills and ability to handle guest concerns calmly

• Ability to work as part of a team-oriented environment

Personality & Professionalism

• Polite, patient, and service-minded

• Professional personal appearance and grooming

• Willingness to learn and follow company standards and procedures

Physical Requirements

• Ability to move, lift, carry, push, pull and place objects up to 10 lbs (small office items, documents, etc.)

Location & Visa

• Job is based in Dubai, UAE

• Candidates must be eligible to work in the UAE (visa sponsorship details are typically clarified during the hiring process)

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How to Apply for Marriott Reservations Agent Job in Dubai

To apply for this Dubai reservations agent job 2025 at Marriott Resort Palm Jumeirah, follow these steps:

Click Here!

If this role interests you, it’s best to apply as soon as possible, as Dubai hotel jobs—especially with top brands like Marriott—tend to attract a high number of applicants.

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FAQs – Dubai Reservations Agent Jobs at Marriott

1. Is prior hotel experience required for this Dubai reservations agent job?
No, the job description clearly mentions no related work experience required. This makes it an excellent entry-level opportunity for freshers or those transitioning into hospitality.

2. What is the main role of a Reservations Agent in Marriott Dubai?
A Reservations Agent handles booking requests, changes, and cancellations, advises guests on room options and rates, explains policies, and enters all details into the reservation system while delivering professional customer service.

3. Are these Dubai reservations agent jobs full-time?
Yes, the role at Marriott Resort Palm Jumeirah Dubai is a full-time position within the Reservations career area.

4. What qualifications do I need to apply?
You should have at least a high school diploma or G.E.D. equivalent, good communication skills in English, a professional attitude, and eligibility to work in the UAE.

5. Can this job help me grow my hospitality career in Dubai or abroad?
Absolutely. Marriott International is a global brand with hotels across the world. Starting as a Reservations Agent in Dubai can lead to future growth in reservations, front office, revenue management, sales, or even opportunities in other countries within the Marriott network.

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If you’re searching for Dubai reservations agent jobs 2025 and want to work with a trusted global hotel brand, the Marriott Resort Palm Jumeirah Dubai Reservations Agent role is a strong, career-building choice.