Dubai hotel jobs open doors to luxury hospitality, and the Receptionist role at Rixos Premium Dubai JBR (Accor) is a standout full-time, permanent opportunity. You’ll greet arrivals and departures, register guests, and manage swift check-ins/outs while practicing confident up-selling. Duties include updating profiles in the PMS, issuing secure key cards, handling cashiering and foreign exchange, assisting with night audit tasks, and supporting walk-in or call-in reservations. You’ll liaise across departments to resolve requests, recover service issues, and prepare for VIPs, groups, and functions. Expect smart grooming, safety awareness, and polished communication in a high-energy beachfront setting with global growth paths.
Table of contents
-
Job overview
-
About ACCOR and Rixos Premium Dubai JBR
-
Available jobs (related roles)
-
Job description
-
Key responsibilities
-
Why this role?
-
Requirements
-
How to apply
-
FAQs
-
Final thoughts
Job overview
Job Title: Receptionist (Luxury & Lifestyle)
Company: ACCOR – Rixos Premium Dubai JBR
Location: Dubai, United Arab Emirates
Employment Type: Full-Time, Permanent
Department: Rooms (Front Office)
Reference: REF85866K
Looking for Dubai hotel jobs that blend five-star service, brand prestige, and real career mobility? The Receptionist role at Rixos Premium Dubai JBR places you on the front line of luxury hospitality within ACCOR’s global ecosystem. You’ll welcome arrivals and departures, manage check-ins/outs with precision, practice effective up-selling, handle cashiering and foreign exchange, assist with night audit tasks, and ensure every guest interaction reflects warmth, speed, and accuracy. If you’re a polished communicator who thrives in a high-energy lobby environment—and you love turning first impressions into lasting loyalty—this Front Office opportunity gives you the platform, training, and global pathways to grow.
About ACCOR and Rixos Premium Dubai JBR
ACCOR is a leading global hospitality group spanning luxury, lifestyle, premium, and midscale brands. Its purpose-driven culture champions learning, inclusion, and career growth through programs like Academies and cross-brand mobility. The ethos is simple: Do what you love, care for the world, dare to challenge the status quo.
Rixos Premium Dubai JBR is a signature luxury property in one of the city’s most vibrant beachfront districts—Jumeirah Beach Residence. Expect a stylish lobby, destination dining, and an international guest mix. Working here means operating at a high standard of service while collaborating with a multicultural team that values professionalism, grooming, and the ability to stay cheerful and solution-focused during peak flow.
Available jobs (related roles)
To broaden your discovery beyond this Receptionist vacancy and capture more Dubai hotel jobs opportunities, consider these related or adjacent roles commonly found in the Rooms Division and Front Office:
-
Guest Relations Agent (GRA) – VIP welcome, concierge-style problem solving, brand moments.
-
Front Office Supervisor – Shift leadership, training, daily logbook review, issue resolution.
-
Concierge/Guest Services Agent – Itinerary curation, reservations, transport coordination.
-
Night Auditor – End-of-day reconciliation, reporting, and financial integrity checks.
-
Reservations Agent – Rate codes, packages, segmentation, and revenue-minded conversions.
Job description
This Receptionist role is crafted for hospitality pros who combine flawless etiquette with operational precision. You’ll uphold Rixos and ACCOR standards from the first smile to the last goodbye—greeting every guest by name where possible, managing arrivals and departures swiftly, and upselling rooms or packages that elevate the stay. You will update guest profiles in the PMS, issue secure key cards, and coordinate with other departments to deliver on special requests, amenities, and VIP handling. On the back end, you’ll complete cashiering duties, perform foreign exchange transactions, assist with night audit tasks, and maintain a clean, well-ordered front desk. The role includes responding to phone and in-person inquiries, resolving complaints with empathy and speed, and documenting all shift knowledge for seamless handover.
This is an ideal entry point—or next step—for candidates targeting Dubai hotel jobs in the luxury segment, especially those who see Front Office as a springboard into Guest Relations, Rooms leadership, or Revenue/Reservations.
Key responsibilities
-
First impressions: Warmly welcome all arrivals; confirm departures are smooth, accurate, and memorable.
-
Front desk operations: Register guests, process check-ins/outs, update profiles, and manage card keys in line with security protocols.
-
Cashiering & FX: Execute cashiering, foreign exchange transactions, and support night audit tasks with zero-error standards.
-
Reservations support: Handle walk-in reservations; process calls when the reservations office is closed; understand rate codes, packages, segmentation, and discounts.
-
Guest recovery: Resolve complaints promptly; liaise with relevant departments for quick fixes; document resolutions clearly.
-
Messaging & logistics: Manage messages, mail, and packages; coordinate with the Business Centre and Information counter when assigned.
-
Safety & compliance: Follow Fire and First Aid procedures; uphold accident prevention and confidentiality policies.
-
Logbook discipline: Review the daily logbook, verify outstanding items, follow up pending cases, and highlight special assignments or VIPs.
-
Readiness for arrivals: Prepare allocations, amenities, and special requests before guests arrive; anticipate needs for groups and functions.
-
Hygiene & presentation: Keep the front office area immaculate; maintain smart grooming and a cheerful demeanor at all times.
-
Reporting line: Keep the Assistant Front Office Manager/FOM updated on key happenings, trends, and guest feedback.
Why this role?
-
Luxury brand halo: Rixos delivers high-touch, lifestyle-centric service—excellent exposure for talent building a luxury hospitality CV.
-
Global mobility: With ACCOR, you can explore roles across brands and countries—your path isn’t limited to one property.
-
Structured learning: Access Academies and on-the-job coaching to advance from Receptionist to Supervisor, GRA, or Night Auditor.
-
Sales mindset: Hone up-selling skills with real-time coaching and rate/packaging knowledge—boosting both guest experience and property performance.
-
Dynamic workplace: The JBR location attracts a diverse, international guest mix—ideal for sharpening language skills and cultural fluency.
-
Purpose & perks: Employee benefit card with discounted stays worldwide; opportunities to contribute to Planet 21 and other CSR initiatives.
Requirements
-
Experience: Proven background as a Receptionist, Front Office Representative, or similar customer-facing role in hospitality preferred.
-
Professional presence: Smart grooming, professional attitude, and a naturally friendly, upbeat disposition.
-
Communication: Solid written and verbal skills; able to defuse tension and provide clear, courteous explanations.
-
Resourceful & proactive: Anticipate issues; take initiative to solve problems without waiting for escalation.
-
Organization & time management: Multitask confidently during peak hours; prioritize with strong attention to detail.
-
Systems awareness: Comfortable with hotel PMS and front office tools; accurate with cashiering and FX procedures.
-
Language: English required; German preferred (a plus in this international environment).
-
Mindset: Team-spirited, guest-obsessed, and committed to continuous learning.
How to apply
Visit the ACCOR Careers site and open the listing for Receptionist – Rixos Premium Dubai JBR (Reference REF85866K).
FAQs (Frequently Asked Questions)
1) Is this a full-time, permanent role?
Yes. The position is Full-Time and Permanent within the Rooms Division at Rixos Premium Dubai JBR under ACCOR.
2) What shift patterns should I expect?
Front Office operates 24/7, so shifts may include mornings, evenings, weekends, and occasional nights to support night audit and peak flows.
3) Do I need luxury hotel experience to apply?
Luxury experience is an advantage, but strong service fundamentals, polished communication, and a proactive mindset can bridge gaps. ACCOR’s Academies support upskilling.
4) Is German language mandatory?
No, it’s preferred, not required. English fluency and solid guest communication are essential; additional languages are a plus.
5) What helps my application stand out for Dubai hotel jobs?
Quantify your impact: average check-in time, upsell conversion rate, complaint recovery NPS, cash/FX accuracy, and any VIP handling exposure. Include brief examples.
Final thoughts
For candidates pursuing Dubai hotel jobs with genuine growth potential, this Receptionist opening at Rixos Premium Dubai JBR (ACCOR) checks every box: luxury brand standards, fast-paced guest contact, measurable success metrics, and pathways across a global group. You’ll refine your craft in first impressions, problem solving, and revenue-minded service—skills that travel anywhere in hospitality. If you’re ready to pair a polished presence with operational discipline, apply now and step onto a front desk where every arrival is a chance to shine.