HSBC Premier Service Manager Dubai – High Growth Banking Career in the UAE | Apply Before 17th Nov

HSBC Premier Service Manager Dubai is a full-time, office-based role in the UAE with HSBC’s International Wealth and Premier Banking, posted on 9 November 2025 and open to apply until 17 November 2025. The position anchors premium client experience for affluent customers while freeing Premier Wealth Relationship Managers to maximize client-facing time. You’ll orchestrate appointments, resolve transactional enquiries, prepare sales documentation, manage data and reports, and coordinate seamless hand-offs across channels. With Solutions KPIs weighted at fifty percent, you’ll drive NTB and upgrade acquisition and qualified referrals, uphold control standards, reduce input errors, and champion efficient service across HSBC systems.

Table of Contents

• Job Overview

• About HSBC

• Available Jobs (Related Roles)

• Job Description

• Key Responsibilities

• Why This Role?

• Requirements

• How to Apply

• FAQs

Job Overview

Job Title: Premier Service Manager
Company: HSBC
Location: Dubai, United Arab Emirates
Employment Type: Full Time (Office Worker)
Job ID: 14197
Date Posted: 09 November 2025
Apply By: 17 November 2025

Ready to level up your banking career in one of the world’s most dynamic financial hubs? The HSBC Premier Service Manager Dubai role sits inside International Wealth and Premier Banking, supporting affluent customers with world-class service and enabling Premier Wealth Relationship Managers (PWRMs) to maximize client-facing time. If you’re passionate about client experience, operational excellence, and sales support—and you thrive in a collaborative team—this opportunity offers a powerful platform for growth.

About HSBC

HSBC is one of the world’s largest and most international banks, with a strong reputation for trust, stability, and innovation. The International Wealth and Premier Banking business helps affluent clients manage domestic and cross-border banking and holistic wealth needs. With best-in-class capabilities in Asset Management and Insurance, HSBC delivers a premium proposition across the world’s most important markets and booking centers. The bank’s values emphasize diversity, inclusion, and continuous professional development, creating a culture where your ideas and impact matter.

Available Jobs (Related Roles)

Can’t find a perfect match? Consider these related roles that align with the Premier client journey and can boost your career trajectory and search visibility:

• Premier Wealth Relationship Manager (PWRM) – advisory-led relationship ownership

• Wealth Operations Specialist – process and control excellence for complex deals

• Client Service Manager – Wealth & Personal Banking – premium service for affluent clients

• Sales Support Manager – Retail Banking – pipeline management and sales documentation

• Customer Experience Lead – Branch Network – channel navigation and service optimization

See more jobs in Dubai

Job Description

As an HSBC Premier Service Manager Dubai, you’ll be the relationship engine behind a team of PWRMs—ensuring clients receive swift, premium service while your PWRMs focus on deepening relationships and driving growth. The role blends sales enablement, client servicing, process optimization, and data-led reporting to help the team hit Solutions KPIs (50% weightage) including NTB acquisition, upgrades, and qualified referrals.

This is ideal for professionals with retail/premier banking or financial services experience who love orchestrating seamless customer journeys, understand end-to-end wealth product processes, and know how to sensitively redirect clients to the right channels for a faster, better outcome.

Key Responsibilities

• Drive Solutions KPIs (Weightage 50%)
  Contribute to NTB acquisition, Premier upgrades, and revolving successful referrals by orchestrating appointments and nurturing client interest for PWRMs.

• Maximize PWRM Client-Facing Time
  Reduce administrative load by preparing sales documents, handling data inputs, and generating reports—so PWRMs can spend more time with clients.

• Premium Client Servicing
  In PWRM absence, answer calls, resolve transactional inquiries, and ensure smooth hand-offs to the correct channels for swift resolution.

• Sales Support & Documentation
  Prepare and complete sales paperwork, liaise with support functions, and follow through on every step of the purchase process.

• Quality & Control
  Maintain low input error rates for wealth transactions. Uphold HSBC’s control standards and operational procedures at all times.

• System & Process Mastery
  Build advanced knowledge of CRM/RM platforms and HSBC systems to handle complex client needs with confidence.

• Process Improvement
  Proactively identify opportunities to improve workflow efficiency and client experience across channels.

• Channel Navigation
  Guide clients to the most effective channel—branch, digital, or phone—so they get quick, consistent, premium support.

• Event-Driven Engagement
  Manage key event reminders (renewals, reviews, maturities) to keep contact active and relationships warm.

• Compliance & Governance
  Demonstrate strong awareness of local and Group compliance regulations and maintain all relevant certifications.

Why This Role?

• Impact on Affluent Clients: You become the front line of service excellence for high-value Premier customers—your work directly influences satisfaction and retention.

• Career Acceleration in Dubai: The UAE is a global center for wealth and international mobility. You’ll build capabilities in cross-border banking and sophisticated wealth servicing.

• Structured Growth & Learning: HSBC invests in professional qualifications, regulatory training, and continuous learning—perfect for ambitious service leaders.

• Collaborative Culture: Work within a high-performing Premier team where your contributions free PWRMs to deepen relationships and grow portfolios.

• Operational Mastery: Hone CRM, documentation, and process expertise that’s prized across retail and wealth banking.

• Stability & Brand Equity: Leverage the power of HSBC’s global brand, manufacturing capabilities in Asset Management and Insurance, and international corridors Premier clients value.

Requirements

• Education: Graduation degree (mandatory to secure a UAE Visa/Work Permit).

• Experience: Prior financial services experience; strong background in Retail/Premier sales preferred.

• Product Knowledge: Understanding of the Premier proposition, retail and wealth product processes.

• Systems: Familiarity with CRM and RM platforms; strong data input and reporting skills.

• Operations: Solid knowledge of branch operational procedures and sales documentation.

• Compliance: Money Laundering Awareness Certificate; understanding of local/Group compliance and regulatory governance.

• Banking Knowledge: Good knowledge of HSBC systems and personal banking offerings.

• Soft Skills: Team player, excellent communication, influencing, and sales skills; adept at channel navigation and client redirection.

• Certifications: Willingness to attain professional/regulatory qualifications as required in the UAE market.

• Location/Visa: Ability to work in Dubai; eligibility for UAE Visa/Work Permit.

How to Apply

Apply directly via the HSBC Careers portal: click here!

Submit your application before 17 November 2025.

FAQs

1) What is the core focus of the HSBC Premier Service Manager Dubai role?
The role centers on premium client servicing and sales enablement for PWRMs—handling documentation, data input, reporting, and client queries—so PWRMs can focus on advisory and growth. The position is KPI-driven, with Solutions KPIs (NTB, upgrades, referrals) carrying 50% weightage.

2) What experience helps me stand out for Premier banking jobs in Dubai?
Demonstrated retail/premier sales experience, CRM/RM platform proficiency, strong operational control, and a track record of process improvements (lower error rates, faster TAT) will differentiate you for HSBC Premier Service Manager Dubai and related roles.

3) Do I need a degree and specific certifications?
Yes. A graduation degree is required to obtain a UAE Visa/Work Permit. A Money Laundering Awareness Certificate is expected, and you must be willing to pursue market-required qualifications.

4) What’s the typical work style and team setup?
This is an Office Worker role embedded within the Premier relationship team, providing dedicated support to a team of PWRMs and collaborating closely with operations, compliance, and sales support functions.

5) How competitive is the salary for Premier banking jobs in the UAE?
While the posting doesn’t list a figure, Premier and wealth roles in Dubai are typically competitive, reflecting client complexity and performance-linked components. Use interviews to discuss benefits, incentives, and growth pathways within HSBC’s wealth ecosystem.

If you’re aiming for a high-impact role in Premier banking with a global brand, the HSBC Premier Service Manager Dubai opening is a compelling next step. Apply now and position yourself at the heart of client experience, sales momentum, and operational excellence.