Head Concierge jobs Dubai place you at the heart of Banyan Tree Dubai on Bluewaters Island, leading a concierge team to craft bespoke journeys that feel personal, polished, and effortlessly executed. As the resort’s ambassador, you anticipate needs, secure coveted access, orchestrate transport and dining, and partner closely with Front Office, Guest Relations, Spa, and F&B to keep every touchpoint seamless. You’ll nurture premium relationships across the city, steward VIP and repeat guests, and elevate standards through coaching, SOP discipline, and service recovery. Ideal candidates bring luxury-hotel pedigree, destination fluency, and a Les Clefs d’Or mindset shaped by genuine care.
Table of Contents
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Job Overview
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About the Company
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Available Jobs (and Related Roles)
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
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Job Title: Head Concierge
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Company: Banyan Tree Dubai (Banyan Group)
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Location: Bluewaters Island, Dubai, United Arab Emirates
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Employment Type: Full-time
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Start Date: Applications currently open
If you’re exploring Head Concierge jobs Dubai, this leadership role at Banyan Tree Dubai places you at the heart of a design-led, wellbeing-focused luxury resort on Bluewaters Island. As the resort’s ambassador of experience, you will curate meaningful moments from arrival to departure, lead a high-performing concierge team, and orchestrate VIP journeys that reflect Banyan Tree’s warmth, sophistication, and genuine care. Expect daily collaboration across Front Office, Guest Relations, and F&B; deep partnerships with local purveyors; and an elevated service style that blends anticipatory care, polished communication, and flawless execution in one of Dubai’s most enviable locations.
About the Company
Banyan Group is a multi-branded hospitality leader centered on stewardship and wellbeing. Its ecosystem spans luxury hotels, resorts, spas, galleries, golf, and residences, with celebrated brands such as Banyan Tree, Angsana, Cassia, Dhawa, Laguna, and new concepts including Homm, Garrya, Folio, plus brand extensions Escape and Veya. Rooted in sustainability and community uplift through the Banyan Tree Global Foundation, the Group operates 70+ hotels across 17 countries and nurtures talent via the Banyan Tree Management Academy.
Banyan Tree Dubai is an urban sanctuary on Bluewaters Island—500 meters of private beach, three chilled outdoor pools, a fully serviced shoreline, a renowned Banyan Tree Spa, fitness facilities, and five dining destinations—framed by the Arabian Gulf and the iconic Ain Dubai.
Available Jobs (and Related Roles)
For broader visibility beyond Head Concierge jobs Dubai, candidates with similar skill sets often consider:
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Assistant Head Concierge / Concierge Supervisor
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Guest Relations Manager / Front Office Manager
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Lifestyle Manager / Experiences Curator
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VIP Services Manager / Butler Manager
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Chief Concierge (Multi-property or Flagship)
See more jobs in Dubai across luxury hospitality and guest experience leadership.
Job Description
As Head Concierge, you serve as the resort’s trusted host—a curator, connector, and problem-solver who turns requests into memories. You’ll lead a dynamic team to provide seamless, anticipatory service—from bespoke itineraries and cultural discoveries to everyday comforts like restaurant reservations and transport. You’ll cultivate premium local partnerships, maintain a living map of Dubai’s fast-evolving scene (fine dining, arts, retail, wellness), and translate guest preferences into tailored moments that embody Banyan Tree’s holistic approach to wellbeing.
This role suits a poised leader with luxury hotel pedigree, strong destination intelligence, and a Les Clefs d’Or standard of discretion and access. You’ll model the craft on the desk and in the lobby, refine SOPs, elevate training, and instill calm under pressure. Ultimately, your signature is a guest journey that feels effortless—every touchpoint deliberate, every solution swift, and every farewell an invitation to return.
Key Responsibilities
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Lead & Inspire the Team: Recruit, coach, and empower concierge professionals; set service rhythms, drive briefings, and foster a culture of empathy, creativity, and accountability.
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Curate Bespoke Experiences: Design tailor-made itineraries—private viewings, culinary reservations, yacht charters, wellness rituals, desert escapes—precisely aligned to guest personas.
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Own VIP & Repeat Journeys: Be the principal point of contact for high-value guests; manage pre-arrivals, in-stay check-ins, and thoughtful post-stay follow-ups that deepen loyalty.
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Build Local Ecosystems: Maintain premium relationships with restaurants, venues, luxury retailers, tour operators, and transport providers; negotiate priority access and added-value touches.
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Run Daily Operations: Oversee the Concierge Desk—transport logistics, luggage coordination, excursions, ticketing, deliveries—and ensure accuracy, speed, and polished communication.
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Cross-Functional Collaboration: Coordinate with Front Office, Guest Relations, F&B, Spa, and Events to align itineraries and create a cohesive, personalized guest journey.
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Destination Mastery: Keep current on Dubai’s cultural calendar, exhibitions, concerts, seasonal activations, neighborhood gems, and family-friendly experiences.
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Team Training & Standards: Deliver ongoing coaching on luxury etiquette, storytelling, privacy norms, and service recovery; uphold brand values in every interaction.
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Guest Feedback & Recovery: Address feedback with empathy and timeliness; transform issues into moments of trust, documenting learnings to improve future service.
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Compliance & Safety: Ensure adherence to safety, security, and operational policies; maintain meticulous records, logs, and vendor due diligence.
Why This Role?
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Iconic Setting: Bluewaters Island pairs beachfront tranquility with city energy—an ideal stage for crafting memorable itineraries and signature moments.
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Brand Pedigree: Operate within Banyan Group’s purpose-driven ecosystem—renowned for design, wellbeing, and genuine hospitality—while benefiting from structured learning and growth.
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Creative Latitude: Shape experiences beyond the expected, blending wellness, culture, and culinary into guest journeys that feel personal and restorative.
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Team Leadership: Mentor an engaged team and set the standard for concierge craft, from phone etiquette and supplier relations to complex itinerary orchestration.
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Meaningful Impact: Your connections and care convert first-time visitors into lifelong advocates, lifting satisfaction, reviews, and repeat business.
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Career Runway: A proven Head Concierge here is well-placed for Chief Concierge, Guest Experience Manager, or Front of House leadership across the Group’s global network.
Requirements
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Experience: 5+ years in a Head Concierge or senior Guest Services role within a luxury hotel or resort.
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Professional Recognition: Les Clefs d’Or membership preferred (or strong eligibility and network).
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Destination Knowledge: Deep, current knowledge of Dubai—dining, arts, retail, wellness, nightlife, family attractions, and VIP access pathways.
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Leadership & Communication: Exceptional interpersonal skills; confident, calm, and articulate under pressure; fluency in English (additional languages are a plus).
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Guest-Centric Craft: Track record of anticipatory service, rapid problem-solving, discreet handling of VIP needs, and flawless follow-through.
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Commercial Acumen: Vendor relationship management, value-add negotiations, and a sensitivity to revenue opportunities that never compromise guest trust.
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Standards & Compliance: Familiarity with safety, security, privacy, and operational policies; meticulous documentation and SOP discipline.
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Mindset: Genuine passion for creating meaningful experiences; leads with heart, integrity, and polished professionalism.
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Eligibility: Right to work in the UAE as applicable; availability for rotating schedules, weekends, and peak seasons.
How to Apply
Submit via the official careers portal: Apply here for Head Concierge – Banyan Tree Dubai (Bluewaters Island)
FAQs
1) Are Head Concierge jobs Dubai at Banyan Tree Dubai suitable for non–Les Clefs d’Or candidates?
Yes—Les Clefs d’Or membership is preferred, but strong eligibility with proven VIP experience, active mentorship, and a robust Dubai network can be competitive.
2) What distinguishes concierge leadership at Banyan Tree Dubai?
A wellbeing-led philosophy. Beyond access, the focus is on restorative experiences—spa rituals, mindful dining, cultural immersion—tailored to each guest’s pace and purpose.
3) How is success measured in this Head Concierge role?
Consistent VIP satisfaction, repeat visitation, partner feedback, response times, solution rates on complex requests, and the quality of team coaching and SOP compliance.
4) What’s the typical collaboration rhythm with other teams?
Daily alignment with Front Office, Guest Relations, F&B, Spa, and Events, plus proactive communication with security and transport vendors for seamless logistics.
5) What growth paths follow Head Concierge jobs Dubai within Banyan Group?
Progression often includes Chief Concierge, Guest Experience Manager, Front Office Manager, or multi-property leadership roles across the Group’s international portfolio.
6) What guest profiles are most common?
Affluent leisure travelers, wellness seekers, culinary explorers, families on curated breaks, and VIPs seeking privacy, access, and thoughtful personalization.
Final Note
For seasoned professionals targeting Head Concierge jobs Dubai, Banyan Tree Dubai offers a rare platform: a design-forward, wellness-centered resort where your network, taste, and leadership translate directly into unforgettable guest stories. If you thrive on anticipatory service, calm orchestration, and team mentorship—and you’re ready to make Bluewaters Island your canvas—this role is your next signature move.