Duty Manager Dubai at Kempinski Hotel Mall of the Emirates places you at the helm of five-star Front Office operations, ensuring seamless, proactive service every shift. You will coordinate with Housekeeping, Engineering, Sales, Security, and Butlers; control room availability for walk-ins; verify arrivals, departures, and billing; uphold Health & Safety and emergency procedures; and deliver prompt, personal recognition for VIPs and groups. In the absence of senior leaders, you will direct Front Office, inspect guestrooms, resolve escalations, and safeguard data integrity. Ideal for a mature, customer-focused leader with Opera and Micros expertise and a proven track record in luxury hospitality.
Table of Contents
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Job Overview
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About Kempinski
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About Kempinski Hotel Mall of the Emirates
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Available Jobs (Related Roles)
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Job Title: Duty Manager
Company: Kempinski Hotel Mall of the Emirates
Location: Dubai, United Arab Emirates (Sheikh Zayed Road, directly connected to Mall of the Emirates)
Employment Type: Full-time, On-site
Start Date: Immediate (ASAP)
Duty Manager Dubai is a high-visibility leadership role at one of the city’s most iconic five-star properties. You will ensure the smooth, proactive running of day-to-day operations, champion exceptional guest recognition, and coordinate seamlessly with Front Office, Housekeeping, Engineering, Sales, Security, and Butler teams. Acting as the link between strategy and service delivery, you will manage arrivals, departures, room availability, billing accuracy, and emergency readiness—while upholding Kempinski’s hallmark European elegance. If you thrive in luxury hospitality and love turning complex, high-energy shifts into beautifully delivered guest experiences, this opportunity was designed for you.
About Kempinski
Founded in 1897, Kempinski is Europe’s oldest luxury hotel company, renowned for European elegance, cultural empathy, and impeccable service standards. The brand blends tradition with innovation, creating unforgettable stays across the world’s most fascinating destinations. Kempinski’s professional ethos is simple: deliver a beautiful performance for every guest and provide a compelling stage for employees to flourish and realize their potential.
About Kempinski Hotel Mall of the Emirates
Kempinski Hotel Mall of the Emirates is a standout among Dubai’s luxury hotels. Directly connected to the Mall of the Emirates—with over 700 shops—the hotel offers 375 rooms and suites, plus 20 unique Aspen Chalets overlooking Ski Dubai’s snow-covered slopes. Guests enjoy top dining: Olea (Levantine cuisine), Salero (Spanish tapas and paella), and Aspen (signature afternoon tea). Ideally located along Sheikh Zayed Road with easy Metro access, the hotel is a premier base for both leisure and business, offering 17 meetings and events spaces and fast connections to Downtown Dubai and the Burj Khalifa.
Available Jobs (Related Roles)
To broaden your hospitality search in Dubai, consider these related roles that often partner closely with the Duty Manager function:
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Assistant Front Office Manager – Luxury hotel operations leadership
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Front Office Supervisor – Shift leadership and team coaching
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Guest Relations Manager – VIP experiences and brand loyalty
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Night Manager – Overnight operations and audits
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Rooms Controller – Inventory, allocations, and upgrades strategy
Want more options? [See more jobs in Dubai]
Job Description
The Duty Manager safeguards the hotel’s brand promise during every shift. Reporting to the Front Office Manager, you assess daily operations, anticipate bottlenecks, and mobilize teams to deliver fast, cordial, and personalized service. You will own guest recognition and problem resolution, from reading arrival correspondence and VIP preferences to coordinating last-minute room changes. In the absence of senior leaders, you’ll direct and manage Front Office, maintain reservation integrity, validate billing instructions, and uphold safety and hygiene standards across front and back of house. This role suits a mature, customer-focused leader who thrives on fast decisions, cross-department collaboration, and measurable results.
Key Responsibilities
Operational Excellence
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Ensure smooth, proactive front office operations on a day-to-day basis.
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Keep Fire Exits clear and align with Kempinski Health & Safety Policy and hotel emergency procedures.
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Inspect Front and Back of House for cleanliness, safety, and maintenance—report and follow up.
Guest Experience & Recognition
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Guarantee prompt, cordial attention and personal recognition for all guests, especially VIPs and delegations.
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Check daily arrival correspondence, understand preferences, and follow up on special requirements.
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Conduct VIP welcomes and farewells; resolve escalations swiftly and discreetly.
Rooms & Revenue Control
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Control room availability for walk-ins; validate departure dates and times to maximize occupancy.
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Maintain reservation procedures for same-day arrivals; ensure accurate room allocations.
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Promote in-house sales and hotel facilities to maximize revenue.
Cross-Department Coordination
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Liaise with Housekeeping, Engineering, Sales, Security, and Butlers on all matters affecting guest stays.
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Follow up on room discrepancies with Housekeeping; align on cleaning priorities for VIPs and groups.
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Coordinate accommodation and transportation for guests in overbooked situations.
Finance & Systems Integrity
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Review arrivals folios; verify credit for walk-ins and accuracy of billing instructions.
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Uphold Opera PMS and Micros data integrity; support reporting and shift handover quality.
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Ensure Microsoft Excel/statistical tracking is accurate for decision-making.
Leadership & Handover
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Uphold conduct, dress, uniforms, hygiene, appearance, and posture standards.
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Maintain accurate departmental information; conduct efficient manager-to-manager handovers.
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Assist and guide Security in operational matters; respond to urgent cross-department requests.
Why This Role?
Iconic Stage: Lead operations at a landmark five-star hotel attached to a world-class shopping and entertainment hub. Your work directly shapes the city’s most memorable guest stories.
Luxury Standards, Real Autonomy: Apply European elegance with Dubai pace—make informed decisions on availability, upgrades, and recoveries that protect brand and revenue.
Career Momentum: Build a multi-disciplinary portfolio—operations, safety, finance, systems, and guest relations—preparing you for Assistant Front Office Manager and beyond.
Team & Culture: Work with passionate hoteliers who balance precision and warmth, under leaders who value coaching, collaboration, and accountability.
Every Day is Different: VIP delegations, group movements, overbooking challenges, and snow-capped chalet stays—no two shifts look the same, and your expertise makes it seamless.
Requirements
Experience
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Minimum 5 years in a Front Office supervisory position, preferably as Section Head in a five-star property.
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Proven track record with clear progression and measurable impact.
Skills
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Mature, customer-focused communicator; confident in a multinational environment.
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English: excellent oral and written; additional language is a plus.
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Opera PMS and Micros: comprehensive knowledge required.
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Up-selling techniques, Microsoft Excel, and strong statistical literacy.
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Calm under pressure with sound judgment, problem-solving, and ownership mindset.
Education & Eligibility
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Hospitality education or equivalent preferred.
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Dubai-based or able to relocate; eligibility to work in the UAE per company guidance.
Traits
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Detail-obsessed, hands-on, and proactive.
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Natural host with high integrity and guest-centric decision-making.
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Collaborative leader who ensures flawless handovers and data accuracy.
How to Apply
Ready to excel as a Duty Manager Dubai at Kempinski Hotel Mall of the Emirates?
Apply directly via the official careers page: Apply for Duty Manager – Kempinski Hotel Mall of the Emirates
Applications are reviewed on a rolling basis—apply early to secure interview priority.
FAQs
1) What does a Duty Manager in Dubai do at a five-star hotel?
A Duty Manager oversees shift operations, guest recognition, room inventory, billing integrity, safety compliance, and cross-department coordination—ensuring every stay meets luxury standards.
2) Which systems should I know for this role?
Opera PMS and Micros are essential. Strong Excel/statistics skills help you analyze arrivals, departures, and revenue impact.
3) What experience level is expected?
At least five years in a Front Office supervisory role, preferably as Section Head in a five-star property with a track record of progression and results.
4) Is this role guest-facing?
Yes. You’ll personally manage VIP welcomes and farewells, resolve escalations, and ensure prompt, cordial attention for all guests.
5) How can I stand out in my application?
Show data-driven wins: shorter queue times, higher upsell conversions, fewer billing disputes, faster room readiness, stronger guest satisfaction scores, or successful overbooking recoveries.