Dubai airport jobs are among the most sought-after opportunities for professionals passionate about aviation, logistics, and customer service. One standout role in 2025 is the Cargo Customer Service Agent – Emiratisation position at dnata, part of the prestigious Emirates Group. Based at Dubai International Airport, this role involves assisting customers with freight services, managing bookings, and ensuring efficient cargo operations for global airlines. It’s an excellent opportunity for UAE Nationals eager to build a rewarding career in aviation while gaining world-class training, competitive benefits, and the chance to work at one of the world’s busiest and most advanced airport hubs.
Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Dubai airport jobs offer exceptional opportunities for UAE Nationals looking to grow their careers in aviation and logistics. One of the most rewarding roles available in 2025 is the Cargo Customer Service Agent – Emiratisation position at dnata, part of the prestigious Emirates Group. Based in Dubai, this full-time role places you at the heart of dnata’s world-class cargo operations—serving over 140 airlines and managing millions of tonnes of freight annually. You’ll handle customer queries, manage bookings, ensure compliance, and provide seamless service that keeps Dubai International Airport running efficiently. It’s a gateway for ambitious Emiratis ready to thrive in global aviation.
About the Company
dnata, a member of the Emirates Group, is one of the world’s largest air services providers, operating across 80+ countries. Established in 1959, dnata has built a global reputation for excellence in ground handling, cargo, travel, and flight catering services.
At Dubai International Airport, dnata’s cargo division is an essential part of the UAE’s logistics infrastructure—handling freight for more than 80 million passengers and 140 airlines every year.
With a commitment to innovation, safety, and customer service, dnata continuously invests in cutting-edge technology and employee development. As part of the Emiratisation initiative, this role empowers UAE Nationals to play an active part in shaping the future of aviation and logistics.
Available Jobs
If you’re exploring Dubai airport jobs, dnata and the Emirates Group offer a wide range of positions for Emiratis and skilled professionals, including:
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Passenger Services Agent – Dubai International Airport
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Cargo Operations Assistant – dnata Cargo UAE
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Baggage Handling Supervisor – Dubai Airport
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Ramp Operations Officer – dnata Airside
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Customer Relations Executive – Emirates Group
(See more aviation jobs in Dubai [here].)
Job Description
As a Cargo Customer Service Agent at dnata, you will be responsible for providing top-quality service to both existing and potential customers. You’ll promote and sell dnata’s cargo products while ensuring all shipments, rates, and bookings are processed efficiently and accurately.
This position also involves maintaining detailed knowledge of freight connections, regulations, and service updates, ensuring customers always receive accurate and timely information. You’ll be the bridge between dnata’s operational teams and its clients, helping streamline cargo processes and resolve issues proactively.
This role is tailor-made for UAE Nationals with a passion for customer service, communication, and aviation logistics.
Key Responsibilities
As part of dnata’s cargo customer service team, you’ll perform a variety of critical duties to ensure the smooth handling of cargo operations:
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Provide prompt, professional, and courteous assistance to customers regarding import/export freight.
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Handle queries, complaints, and bookings, ensuring accurate and efficient communication.
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Update customers on tariffs, destinations, and any changes such as embargoes or special cargo requirements (AVI, DGR, HUMPER, VUN, etc.).
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Support the Cargo Customer Service Supervisor with daily operations, reporting, and documentation.
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Maintain the Cargo Contact Centre database by updating client details, airline contacts, and shipment restrictions.
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Manage the Calogi Helpdesk mailbox, ensuring timely responses to customer inquiries.
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Assist in sales/revenue reporting, ensuring correct rates are applied and payments are claimed from agents.
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Participate in dnata’s commercial activities, promoting products and services as required.
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Ensure compliance with safety, quality, and environmental standards (ISO frameworks).
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Support initiatives that enhance cost efficiency, productivity, and customer satisfaction.
This is a hands-on, high-impact position where every interaction contributes to dnata’s reputation for excellence in global cargo handling.
Why This Role?
The Cargo Customer Service Agent – Emiratisation position stands out among Dubai airport jobs because it combines professional growth, national development, and global exposure. As part of dnata and the Emirates Group, you’ll gain valuable experience in one of the world’s most advanced logistics and aviation networks.
Key Benefits:
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Attractive tax-free salary with career progression opportunities.
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Exclusive travel benefits, including flight and hotel discounts worldwide.
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Comprehensive training and development programs under the Emiratisation initiative.
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Access to world-class facilities at Dubai International Airport.
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A dynamic, multicultural workplace that promotes teamwork and leadership growth.
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Work with an organization that’s shaping the future of aviation services globally.
This role offers an exciting entry point into aviation and logistics, providing a pathway toward senior roles in cargo operations, supply chain management, or customer experience leadership.
Requirements
To qualify for this dnata Cargo Customer Service Agent role under the Emiratisation program, you must meet the following criteria:
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Education: High School Certificate (12 years of schooling).
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Experience: 2–4 years in a customer service-oriented department within an airline or similar industry.
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Skills:
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Proficiency in IT and computer systems.
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Strong communication, negotiation, and organizational abilities.
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Excellent English language skills (Level 5 or above).
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Basic safety awareness and customer management skills.
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Personality: Customer-focused, professional, and proactive.
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Eligibility: Open to UAE Nationals under Emiratisation.
This role is ideal for candidates who are eager to represent dnata’s values—safety, excellence, and service innovation—while developing their careers within a global aviation powerhouse.
How to Apply
Interested in starting your career in aviation with dnata and the Emirates Group?
Apply directly via the Emirates Group Careers Portal:
👉 Click Here to Apply!
Apply before 13 November 2025 to secure your chance to be part of Dubai’s globally recognized aviation network.
FAQs – Dubai Airport Jobs at dnata (Emiratisation)
1. Is this role open only to UAE Nationals?
Yes, this opportunity is part of dnata’s Emiratisation program, designed to develop local talent in aviation and logistics.
2. What kind of work schedule should I expect?
This is a full-time, shift-based role, aligned with Dubai International Airport’s 24/7 operations.
3. What is the career progression for this position?
Successful candidates can grow into supervisory or managerial roles within dnata Cargo or other Emirates Group divisions.
4. Does dnata provide training for new hires?
Absolutely. dnata offers comprehensive onboarding and continuous learning programs for all Emirati recruits.
5. What benefits are included?
Employees enjoy tax-free salaries, travel discounts, healthcare coverage, and career development programs exclusive to Emirates Group staff.
Final Thoughts
If you’re exploring Dubai airport jobs that offer long-term stability, growth, and purpose, the Cargo Customer Service Agent – Emiratisation role at dnata is an exceptional opportunity. You’ll play a vital role in connecting global logistics networks while developing key skills in customer service, communication, and operations management.
Joining dnata means becoming part of a legacy—a brand that powers Dubai’s position as one of the world’s busiest aviation hubs. With world-class training, unmatched benefits, and a people-first culture, dnata is where your aviation career can truly take off.
Apply today and be part of Dubai’s aviation success story with dnata and the Emirates Group.