Dubai front office jobs offer incredible opportunities for professionals passionate about hospitality, leadership, and guest satisfaction. One standout role in 2025 is the Front Office Supervisor position at SO/ Uptown Dubai, part of the globally acclaimed Ennismore and Accor Group. Located in one of Dubai’s most stylish destinations, this position lets you lead a vibrant front office team, oversee daily operations, and deliver world-class guest experiences. It’s the perfect fit for individuals with strong communication, problem-solving, and leadership skills who are ready to grow within a fashion-inspired luxury brand redefining modern hospitality with creativity, elegance, and exceptional service standards.
Table of Contents
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Job Overview
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About the Company
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Available Jobs
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Job Description
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Dubai front office jobs are among the most exciting career opportunities in the city’s thriving luxury hospitality sector, especially with globally recognized brands like SO/ Uptown Dubai by Ennismore. The Front Office Supervisor role offers the chance to lead guest relations, oversee daily front desk operations, and mentor a dynamic team. Set in one of Dubai’s most stylish destinations, this position blends leadership, creativity, and service excellence. It’s the perfect opportunity for hospitality professionals ready to grow with a fashion-forward brand that redefines modern luxury while delivering unforgettable guest experiences at the heart of Uptown Dubai.
About the Company
SO/ Hotels, part of Ennismore and under the Accor Group, is a bold and fashionable collection of hotels inspired by art, design, and the spirit of high fashion. Since its debut in 2011, SO/ has gained global acclaim for its avant-garde design, playful energy, and luxury-with-attitude philosophy.
Each SO/ property reflects the creative essence of its location, offering immersive guest experiences that combine sophistication with individuality.
SO/ Uptown Dubai continues this legacy by bringing contemporary luxury and bold creativity to one of Dubai’s most vibrant districts. As part of the Accor global network, employees gain access to career opportunities across 5,600+ hotels in 110 countries, offering unmatched international exposure and growth potential.
Available Jobs
If you’re exploring Dubai front office jobs, Ennismore and Accor offer a wide range of opportunities across their UAE portfolio, including:
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Guest Relations Manager – SO/ Uptown Dubai
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Front Desk Agent – Mondrian Doha (Ennismore)
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Duty Manager – SLS Dubai Hotel & Residences
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Guest Experience Executive – Hyde Dubai
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Assistant Front Office Manager – Accor Group
(See more hospitality jobs in Dubai [here].)
Job Description
As the Front Office Supervisor at SO/ Uptown Dubai, you will be the heartbeat of the guest experience. This role requires a strong leader who can manage daily front office operations, supervise a team of passionate professionals, and ensure seamless check-ins, check-outs, and guest interactions.
You’ll act as the face of the brand—balancing operational efficiency with creative energy. Whether resolving a guest concern or leading team training, you’ll uphold SO/’s reputation for exceptional service, elegance, and innovation.
This position is ideal for hospitality professionals who thrive in luxury environments, have a keen eye for detail, and love inspiring others to deliver excellence.
Key Responsibilities
In this leadership role, your main duties will include:
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Overseeing front office operations, including guest check-ins, check-outs, and inquiries.
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Supervising, training, and mentoring front office team members to maintain service excellence.
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Managing guest relations, ensuring all concerns and feedback are handled promptly and professionally.
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Coordinating with housekeeping, concierge, and reservations teams to ensure seamless guest experiences.
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Monitoring and analyzing front office performance metrics and implementing improvements.
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Handling reservations, room assignments, and billing with accuracy and attention to detail.
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Conducting team meetings, briefings, and performance evaluations to foster engagement and development.
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Ensuring front office procedures and brand standards are consistently followed.
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Managing inventory, supplies, and operational needs of the front desk area.
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Staying updated on industry trends and guest experience innovations to elevate service delivery.
Your ability to lead with empathy, precision, and style will set the tone for guest satisfaction and team success.
Why This Role?
Among Dubai front office jobs, the Front Office Supervisor role at SO/ Uptown Dubai stands out for its blend of creativity, luxury, and leadership development. SO/ isn’t just a hotel brand—it’s a movement that celebrates individuality, artistry, and innovation.
Key Benefits:
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Competitive salary package aligned with Dubai’s hospitality market.
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Access to Accor’s global employee benefits, including discounted stays and travel perks.
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Opportunities for career growth within Ennismore and Accor worldwide.
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Learning and development programs through Accor Academies.
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A diverse, inclusive, and fashion-inspired workplace culture.
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Exposure to cutting-edge hotel technology and design-led hospitality practices.
Working at SO/ Uptown Dubai means being part of a community where luxury meets creativity and where your contribution truly shapes guest experiences and brand excellence.
Requirements
To qualify for this Front Office Supervisor position in Dubai, candidates should meet the following criteria:
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Education: Diploma or degree in Hospitality, Tourism, or a related field.
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Experience: Minimum 1 year of experience in a supervisory front office role within the hospitality industry.
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Leadership: Proven ability to lead, train, and motivate teams.
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Communication: Exceptional verbal and written communication skills.
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Systems: Proficiency in Opera or Fidelio Property Management Systems.
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Technical Skills: Strong command of Microsoft Office suite.
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Languages: Fluency in English (additional languages are a plus).
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Soft Skills: Excellent problem-solving, time management, and multitasking abilities.
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Flexibility: Willingness to work shifts, weekends, and holidays.
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Attitude: A proactive, polished, and guest-oriented mindset.
This position is perfect for individuals who combine operational expertise with an innate sense of style and service innovation.
How to Apply
Ready to step into one of the most dynamic Dubai front office jobs in luxury hospitality?
Apply directly via the Ennismore Careers Portal:
👉 Click Here to Apply!
Apply early, as applications are reviewed on a rolling basis, and high-profile hospitality roles in Dubai fill quickly.
FAQs – Dubai Front Office Jobs at SO/ Uptown Dubai
1. What is the salary range for the Front Office Supervisor role in Dubai?
While salary varies based on experience, SO/ Uptown Dubai offers competitive pay packages aligned with the UAE’s luxury hotel market.
2. Do I need prior experience in a luxury hotel?
Yes, at least one year of supervisory experience in a hotel front office environment is preferred.
3. What career growth opportunities does SO/ offer?
SO/ is part of Ennismore and Accor, giving you access to a global network of career opportunities across 110 countries.
4. Is the work environment diverse and inclusive?
Absolutely. SO/ celebrates diversity, creativity, and inclusivity, ensuring every team member feels valued and inspired.
5. Can international candidates apply for this role?
Yes. Qualified international candidates with relevant hospitality experience are welcome to apply, provided they meet UAE work eligibility requirements.
Final Thoughts
If you’re searching for Dubai front office jobs that blend leadership, artistry, and luxury, the Front Office Supervisor role at SO/ Uptown Dubai is your perfect match. This isn’t just another hospitality job—it’s a chance to join a movement that celebrates creativity and individuality while setting new standards for guest service excellence.
At SO/, you’ll find a space where innovation meets elegance, where every guest encounter becomes a story, and where your career can evolve within a global brand that believes hospitality is an art form.
Join SO/ Uptown Dubai and take your next step into the world of high-end hospitality, where style, purpose, and opportunity come together to create something extraordinary.