About Qiddiya Investment Company – Assistant Manager Customer Experience Planning Vacancy
The Qiddiya Investment Company – Assistant Manager Customer Experience Planning vacancy in Saudi Arabia represents a remarkable opportunity to join one of the world’s most ambitious mega-projects. Situated just outside Riyadh, Qiddiya is Saudi Arabia’s future capital for entertainment, sports, and culture. Spanning over 360 square kilometers, the destination will feature F1-grade racetracks, amusement parks, stadiums, and cultural venues, offering unparalleled experiences for visitors from across the globe.
This position calls for forward-thinking professionals who understand the value of exceptional service design and customer-centric planning. As an Assistant Manager for Customer Experience Planning, you will collaborate with senior leaders and project teams to enhance the transport experience for millions of future guests. The role is ideal for individuals who possess both analytical insight and creative vision—those who can turn data-driven strategies into seamless customer journeys.
If you are passionate about innovation, sustainability, and large-scale transformation, Qiddiya is your gateway to an iconic career in Saudi Arabia’s evolving landscape.
Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at Qiddiya Investment Company
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Candidate Eligibility Criteria
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How to Apply
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Frequently Asked Questions (FAQs)
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Final Thoughts
📋 Job Overview
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Company Name: Qiddiya Investment Company
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Vacancy Position: Assistant Manager – Customer Experience Planning (CDU3)
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Location: Riyadh, Saudi Arabia
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Interview/Application Timeline: Apply Immediately
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Employment Type: On-site, Full-time
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Experience Required: Minimum 5+ years in customer transport experience or service planning
The Qiddiya Investment Company – Assistant Manager Customer Experience Planning vacancy in Saudi Arabia offers a vital position within the City Transport Business Unit. The selected candidate will support customer experience (CX) strategy and planning initiatives, working alongside directors and senior managers. This role focuses on embedding world-class service design within Qiddiya’s growing transport infrastructure. You’ll collaborate with multidisciplinary teams to ensure every touchpoint in the customer journey delivers excellence—from first arrival to final departure.
🗂 Job Categories
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Customer Experience & Service Design
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Transport Strategy and Operations
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Infrastructure and Mobility Planning
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Business Strategy and Planning
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Performance Management and KPI Development
These categories reflect the diverse scope of responsibilities that integrate both customer-centric design and operational excellence.
🎯 Primary Responsibilities by Role
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Assist in developing customer experience (CX) frameworks and performance indicators.
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Align CX goals with transport planning and capital development projects.
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Design and refine end-to-end customer journeys across various transport modes.
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Support service planning and network design to enhance customer outcomes.
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Represent the voice of the customer in internal and external planning sessions.
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Prepare presentations, documentation, and progress reports on CX planning.
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Research and integrate international best practices in transport customer experience.
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Collaborate with the Customer Intelligence team to measure impact and performance.
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🌟 Why Work at Qiddiya Investment Company
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National Impact: Be part of Saudi Arabia’s Vision 2030 transformation, creating a global entertainment and cultural destination.
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Innovation Focus: Work on pioneering projects that redefine transport and mobility experiences.
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Career Growth: Access unparalleled professional development opportunities within a rapidly expanding organization.
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Global Collaboration: Engage with experts and partners from around the world in design, construction, and operations.
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Inspiring Culture: Join a team driven by passion, creativity, and excellence, where every idea contributes to a landmark project.
✅ Candidate Eligibility Criteria
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Bachelor’s degree in Business Strategy, Service Design, or Customer Experience.
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Minimum 5 years of experience in transport customer experience or service planning.
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Demonstrated ability to develop CX frameworks and KPIs.
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Excellent presentation, communication, and documentation skills.
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Proven experience collaborating with cross-functional teams.
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Familiarity with global best practices in transport CX.
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Prior GCC experience is highly valued.
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Strong analytical thinking and stakeholder management skills.
📝 How to Apply
To apply for the Qiddiya Investment Company – Assistant Manager Customer Experience Planning vacancy in Saudi Arabia, interested candidates should prepare a comprehensive resume showcasing relevant experience in customer experience design and transport strategy. Ensure your CV highlights quantitative achievements, leadership skills, and examples of customer journey improvements you’ve delivered.
Candidates should visit the Qiddiya Careers Portal to submit their applications. The selection process may include interviews and case study assessments. Early application is encouraged, as this role is integral to Qiddiya’s City Transport division, which is expanding rapidly.
👉 Apply here
❓ Frequently Asked Questions (FAQs)
1. What is Qiddiya Investment Company?
Qiddiya is Saudi Arabia’s future entertainment, sports, and culture capital, located just outside Riyadh, covering over 360 km².
2. What is the role of the Assistant Manager – Customer Experience Planning?
The position supports CX strategy and transport planning to deliver world-class experiences across Qiddiya’s transport systems.
3. What qualifications are required for this position?
A bachelor’s degree in business strategy, service design, or customer experience, plus 5+ years of relevant experience.
4. Is GCC experience mandatory?
While not mandatory, candidates with GCC experience are highly regarded due to their regional familiarity.
5. What kind of projects will I work on?
You’ll work on multimodal transport initiatives involving buses, shuttles, and smart mobility solutions.
6. Is this a full-time position?
Yes, this is a full-time, on-site position based in Riyadh, Saudi Arabia.
7. How can I apply for this job?
Applications can be submitted directly via the Qiddiya Careers website: Apply here.
💡 Final Thoughts
The Qiddiya Investment Company – Assistant Manager Customer Experience Planning vacancy in Saudi Arabia is not just another job—it’s an opportunity to be part of a historic national transformation. As Saudi Arabia continues its ambitious Vision 2030, Qiddiya stands at the forefront of innovation, blending entertainment, technology, and infrastructure to create unforgettable experiences. Professionals joining Qiddiya today will help define the standards for customer experience excellence across the region and beyond.
For individuals with a passion for transport, service innovation, and customer satisfaction, this role offers both challenge and fulfillment. You’ll contribute to shaping one of the world’s largest and most exciting development projects. With the right mix of skill, creativity, and commitment, you can build a lasting legacy within a company that’s redefining what’s possible in the Kingdom. Don’t wait—apply immediately and take the next step toward a visionary career at Qiddiya Investment Company.