📘 About Mandarin Oriental – Reservations Agent Vacancy
The Mandarin Oriental – Reservations Agent Vacancy in Saudi Arabia 2025 offers an exciting opportunity to join one of the world’s most prestigious hospitality brands. This position is based at Mandarin Oriental Al Faisaliah, Riyadh, a five-star destination renowned for its elegant service and exceptional guest experience.
As a Reservations Agent, you will be the first point of contact for guests making bookings for rooms, dining, or spa experiences. This position plays a crucial role in ensuring guests receive seamless, efficient, and personalized service throughout their interaction with the hotel. The Mandarin Oriental careers in Saudi Arabia are designed to provide professional growth, outstanding learning opportunities, and a supportive multicultural environment.
Candidates seeking hotel jobs in Riyadh 2025 will find this opening especially rewarding, offering a chance to work with a globally recognized brand that prioritizes excellence, respect, and sustainability.
📑 Table of Contents
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Job Overview
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Job Categories
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Primary Responsibilities by Role
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Why Work at Mandarin Oriental
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Candidate Eligibility Criteria
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How to Apply
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Frequently Asked Questions (FAQs)
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Final Thoughts
🧾 Job Overview
Company Name: Mandarin Oriental Hotel Group
Position: Reservations Agent
Location: Riyadh, Saudi Arabia
Employment Type: Full-time
Experience Required: Prior experience in reservations, front office, or customer service preferred
Interview/Apply Date: Apply Immediately
The Mandarin Oriental – Reservations Agent Vacancy in Saudi Arabia 2025 calls for a dynamic and detail-oriented individual passionate about hospitality. The selected candidate will manage guest reservations, handle inquiries, and ensure smooth coordination with hotel departments to deliver outstanding guest satisfaction.
This is a customer-focused role within the Commercial & Brand/Marketing department, offering opportunities for professional development and long-term growth within Mandarin Oriental careers in Saudi Arabia.
🏷️ Job Categories
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Commercial & Brand / Marketing
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Reservations
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Non-Management (Experienced)
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Full-time position
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Front Office and Customer Experience
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Hospitality and Guest Relations
🧭 Primary Responsibilities by Role
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Answer all incoming hotel calls and connect guests or colleagues to appropriate extensions.
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Provide a warm and professional greeting to all callers.
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Process and confirm reservations for rooms, restaurants, and spa services.
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Verify room availability, rate types, and explain policies regarding guarantees and cancellations.
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Record special requests and ensure they are communicated to relevant departments.
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Maintain up-to-date knowledge of all hotel services, restaurant offerings, room types, and amenities.
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Monitor group bookings, event schedules, and conference room usage.
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Follow sales techniques to maximize hotel revenue.
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Maintain an organized filing system for reports and communications.
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Communicate promptly with the security team in emergencies.
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Adhere to company standards for LQE, MOQA, Forbes, and ResMax compliance.
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Support sustainability initiatives, waste sorting, and energy conservation within the property.
Discover multiple opportunities in one place
🌟 Why Work at Mandarin Oriental
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Global Prestige: Join an award-winning international hotel group known for luxury and excellence.
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Career Growth: Access world-class learning and development opportunities through internal programs.
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Inclusive Culture: Work in an environment that values respect, diversity, and professional integrity.
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Employee Well-being: Enjoy comprehensive benefits, including wellness initiatives and professional support.
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Sustainability Commitment: Be part of an organization dedicated to responsible hospitality and environmental care.
The Mandarin Oriental careers in Saudi Arabia emphasize both professional achievement and personal fulfillment.
📋 Candidate Eligibility Criteria
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Must possess excellent communication and customer service skills.
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Prior experience in hotel reservations or front office is preferred.
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Proficient in English; Arabic language skills are advantageous.
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Strong attention to detail and ability to multitask effectively.
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Computer literacy in property management systems and Microsoft Office.
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Positive attitude with a passion for hospitality and guest care.
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Ability to work flexible hours, including weekends and holidays.
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Commitment to Mandarin Oriental’s Code of Conduct and sustainability principles.
This hotel job in Riyadh 2025 requires a motivated professional who thrives in a fast-paced luxury environment.
🖋️ How to Apply
Interested candidates for the Mandarin Oriental – Reservations Agent Vacancy in Saudi Arabia 2025 are encouraged to submit their applications through the official Mandarin Oriental Hotel Group career portal.
The application process includes:
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Completing the online application form with accurate personal and professional details.
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Uploading a recent CV highlighting relevant experience and achievements.
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Preparing for an online or in-person interview focusing on customer service excellence and hotel operations.
Apply here
If you are passionate about hospitality, proactive in handling guest interactions, and eager to grow your career in a luxury hotel setting, apply immediately and join the Mandarin Oriental careers in Saudi Arabia team.
❓ Frequently Asked Questions (FAQs)
1. What is the location of the job?
The position is based at Mandarin Oriental Al Faisaliah, Riyadh, Saudi Arabia.
2. What is the employment type?
It is a full-time position under the Commercial & Brand/Marketing department.
3. Is previous experience required?
Yes, experience in reservations or front office operations is preferred but not mandatory.
4. What are the working hours?
The schedule may include weekends, holidays, and shifts based on hotel occupancy.
5. Does the hotel provide training?
Absolutely. Mandarin Oriental offers continuous learning and on-the-job development.
6. What is the key focus of this role?
To handle guest reservations efficiently while ensuring high satisfaction levels and adherence to brand standards.
7. How can I apply for the role?
You can apply directly through the official Mandarin Oriental careers portal using the “Apply here” link above.
💡 Final Thoughts
The Mandarin Oriental – Reservations Agent Vacancy in Saudi Arabia 2025 represents more than just a job; it’s a gateway into the world of luxury hospitality. As one of the leading brands globally, Mandarin Oriental is known for its commitment to providing extraordinary experiences for guests and rewarding careers for employees. This opportunity in Riyadh offers professionals the chance to refine their customer service expertise while working in a culturally rich and dynamic environment.
For individuals exploring hotel jobs in Riyadh 2025, this opening stands out for its focus on service excellence, global standards, and sustainable practices. The Mandarin Oriental brand continues to redefine the art of hospitality, ensuring that every team member becomes part of its legacy of distinction. Whether you’re seeking professional growth, meaningful work, or a long-term career path, joining the Mandarin Oriental careers in Saudi Arabia is your step toward a fulfilling and prestigious future in the world of luxury hotels.