Mandarin Oriental careers in Riyadh present an exciting opportunity for professionals passionate about hospitality to join as a Reservations Agent at the prestigious Mandarin Oriental Al Faisaliah Hotel. This role is ideal for individuals who excel in customer service, communication, and attention to detail, ensuring every guest experience begins with warmth and precision. As part of the reservations team, you will handle bookings, respond to inquiries, process special requests, and contribute to maximizing hotel revenue. Joining Mandarin Oriental means working with one of the world’s leading luxury hotel groups, offering career growth, global exposure, and a rewarding work environment.
Table of Contents
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Job Overview
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About Mandarin Oriental
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Available Jobs at Mandarin Oriental
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Job Description – Reservations Agent
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Key Responsibilities
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Why This Role?
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Requirements
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How to Apply
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FAQs
Job Overview
Job Title: Reservations Agent
Company: Mandarin Oriental Hotel Group (MOHG) – Al Faisaliah, Riyadh
Location: Riyadh, Saudi Arabia
Employment Type: Full-time
Posted On: August 18, 2025
Mandarin Oriental careers in Riyadh offer an exciting opportunity to join one of the world’s leading luxury hotel brands as a Reservations Agent. This role is ideal for candidates passionate about hospitality, customer service, and creating memorable guest experiences. As part of the Sales, Marketing & Communications department, you will play a critical role in ensuring smooth reservations, maximizing revenue, and delivering world-class service to guests.
About Mandarin Oriental
Mandarin Oriental Hotel Group is a globally recognized luxury brand known for its iconic properties across major cities and resort destinations. With a strong commitment to excellence, sustainability, and guest satisfaction, Mandarin Oriental combines Asian heritage with contemporary hospitality. The Riyadh property at Al Faisaliah is one of Saudi Arabia’s premier luxury destinations, offering unmatched service, world-class dining, and exceptional guest experiences. Joining Mandarin Oriental careers means becoming part of a team that values respect, integrity, and innovation.
Available Jobs at Mandarin Oriental
While this role focuses on the Reservations Agent position, Mandarin Oriental careers in Riyadh and worldwide frequently include opportunities in:
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Front Office & Guest Relations
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Food & Beverage Service
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Sales & Marketing
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Housekeeping & Operations
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Spa & Wellness Management
(See more jobs in Dubai and the Middle East for related hospitality opportunities.)
Job Description – Reservations Agent
The Reservations Agent at Mandarin Oriental Riyadh is responsible for handling guest bookings, managing inquiries, and providing accurate information about hotel services. You will be the first point of contact for many guests, ensuring professionalism, warmth, and efficiency. This role requires strong communication skills, attention to detail, and the ability to balance customer satisfaction with revenue optimization.
Key Responsibilities
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Answer and manage incoming calls with a professional and sincere greeting.
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Process, confirm, and manage guest reservations for rooms, dining, and spa.
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Verify availability, explain rates, guarantee policies, and cancellation terms.
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Accommodate special guest requests and document details accurately.
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Maintain knowledge of all hotel services, amenities, and promotions.
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Use sales techniques to maximize bookings and revenue.
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Resolve guest inquiries, complaints, and disputes promptly.
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Support sustainable hospitality practices and uphold Mandarin Oriental policies.
Why This Role?
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Prestige: Work with one of the most admired luxury hotel brands in the world.
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Growth Opportunities: Access to continuous training and career development programs.
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International Exposure: Be part of a global hospitality team serving elite guests.
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Sustainability Focus: Contribute to eco-friendly initiatives in line with Mandarin Oriental’s values.
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Competitive Package: Enjoy attractive salary, benefits, and employee perks.
Requirements
To succeed in this Mandarin Oriental careers opportunity, candidates should have:
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Strong customer service and communication skills.
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Experience in hospitality or reservations (preferred but not mandatory).
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Proficiency in English (Arabic is a plus).
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Computer literacy in reservations systems and MS Office.
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Ability to work under pressure while maintaining a positive attitude.
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Commitment to upholding brand standards and guest satisfaction.
How to Apply
Interested applicants can apply directly via the Mandarin Oriental Careers Portal.
Don’t miss this chance to join a world-class luxury hotel brand in Riyadh. Apply today and take the next step in your hospitality career!
FAQs (Frequently Asked Questions)
1. What is the salary range for a Reservations Agent at Mandarin Oriental Riyadh?
Salary packages are competitive and aligned with industry standards in Saudi Arabia, with benefits such as accommodation, meals, and allowances.
2. Do I need prior hospitality experience to apply?
While prior reservations or hotel experience is preferred, Mandarin Oriental provides training and development for promising candidates.
3. What skills are required for this role?
Strong communication, customer service, and organizational skills are essential, along with computer literacy and attention to detail.
4. Are there career growth opportunities at Mandarin Oriental?
Yes. Mandarin Oriental careers offer structured training, promotions, and opportunities to transfer across global properties.
5. How do I apply?
Simply visit the Mandarin Oriental careers page, select the Reservations Agent role in Riyadh, and submit your online application.