Director of IT Operations Jobs Saudi Arabia in 2025 present an exceptional opportunity for seasoned IT leaders to take charge of infrastructure, service management, and operations at HungerStation, part of the global Delivery Hero Group. Based in Riyadh, this senior leadership role involves overseeing multi-location IT environments, including offices, dark stores, and cloud kitchens, ensuring optimal performance, security, and scalability. The position requires strong expertise in IT infrastructure, team leadership, and vendor management, along with a track record of driving operational excellence. With competitive benefits, global exposure, and the chance to shape IT strategy, it’s a career-defining move for ambitious professionals.
Table of Contents
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Introduction to Director of IT Operations Jobs in Saudi Arabia
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About HungerStation & Delivery Hero Group
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Available IT & Technology Careers in Saudi Arabia
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Job Description – Director of IT Operations
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Key Responsibilities
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Why Work at HungerStation?
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Skills & Requirements
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Salary & Benefits
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How to Apply for HungerStation Careers
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FAQs
Introduction to Director of IT Operations Jobs in Saudi Arabia
Director of IT Operations Jobs Saudi Arabia in 2025 offer exceptional career opportunities for senior technology leaders who want to shape the IT backbone of a fast-scaling digital company. HungerStation, part of the global Delivery Hero Group, is seeking an experienced IT leader to head infrastructure, operations, and service delivery across offices, dark stores, and cloud kitchens. This Riyadh-based role involves leading a skilled IT team, ensuring operational excellence, enhancing security, and optimizing systems to support business growth. With global exposure, competitive benefits, and a pivotal leadership position, this is a career-defining opportunity for ambitious IT professionals.
About HungerStation & Delivery Hero Group
Founded in 2012, HungerStation is Saudi Arabia’s first and largest food delivery platform, connecting millions of customers to over 35,000 restaurants and supermarkets across the Kingdom. Known for innovation and service excellence, HungerStation is part of the Delivery Hero Group, a global leader in online food delivery operating in 70+ countries.
At HungerStation, the mission is to deliver customer satisfaction, partner loyalty, and rider well-being, while continuously pushing technological boundaries. Employees join a dynamic, diverse environment with global collaboration, professional development, and a shared vision of scaling service platforms to new heights.
Available IT & Technology Careers in Saudi Arabia
While the Director of IT Operations role is a flagship position, HungerStation also offers:
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IT Infrastructure Manager – Riyadh
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Cloud Solutions Architect – Remote & Hybrid Options
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Senior Network Engineer – Riyadh
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IT Security Specialist – Riyadh
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Call Center Technology Lead – Riyadh
Job Description – Director of IT Operations
The Director of IT Operations will oversee HungerStation’s entire IT ecosystem, from infrastructure design and deployment to helpdesk services, security, and vendor management. Reporting to senior leadership, the role requires strategic vision and operational discipline to ensure high system availability, minimal downtime, and excellent support across all locations.
This position is ideal for technology leaders with extensive multi-site IT operations experience, a passion for process optimization, and the ability to inspire cross-functional teams in a fast-paced, customer-driven environment.
Key Responsibilities
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Leadership & Team Management – Lead a 10+ member IT team, including managers, across infrastructure, helpdesk, and security. Foster continuous improvement and team alignment with business goals.
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Infrastructure & IT Operations – Oversee infrastructure design, deployment, and optimization for offices, dark stores, and cloud kitchens.
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Helpdesk Management – Ensure prompt incident resolution and SLA compliance with a focus on user satisfaction.
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Security & Access Control – Implement robust IT security policies, monitor compliance, and collaborate with security teams for incident management.
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Call Center Technology – Manage integration and continuous improvement of call center solutions to enhance customer experience.
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Vendor & Stakeholder Relations – Oversee vendor contracts and collaborate with internal departments to deliver effective IT solutions.
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Budgeting & Reporting – Manage IT operations budget, track KPIs, and present performance reports to executive leadership.
Why Work at HungerStation?
Joining HungerStation means becoming part of a global tech community within Delivery Hero while contributing to Saudi Arabia’s most recognized delivery platform.
Benefits include:
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Visa & global relocation support for permanent employees
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Annual educational budget for conferences and training
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Access to LinkedIn Learning and in-house training sessions
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International networking with 2,000+ colleagues across Delivery Hero
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Opportunity to influence large-scale technology operations in a high-growth business
Skills & Requirements
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Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred)
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8+ years in IT operations/infrastructure with 3–5 years in leadership
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Strong expertise in IT infrastructure, networks, security, and ITIL best practices
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Experience managing multi-location operations (retail, dark stores, cloud kitchens preferred)
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Proficiency in call center technologies and cloud platforms
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Proven vendor management and project leadership skills
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Arabic fluency required; English proficiency highly desirable
Salary & Benefits
While exact salary details are undisclosed, the Director of IT Operations role at HungerStation is a senior executive position, offering:
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Highly competitive, tax-free salary package in Saudi Arabia
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Full relocation support (if applicable)
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Annual leave and medical insurance
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Professional growth opportunities within a global tech giant
How to Apply for HungerStation Careers
FAQs
1. Is Arabic mandatory for this role?
Yes, Arabic fluency is required due to the nature of operations in Saudi Arabia.
2. Does HungerStation provide relocation assistance?
Yes, visa and relocation support are available for permanent employees.
3. Is experience in the food delivery industry necessary?
Not mandatory, but familiarity with retail, delivery, or cloud kitchen operations is a plus.
4. Can expatriates apply for Director of IT Operations jobs in Saudi Arabia?
Yes, qualified candidates from any country can apply, subject to visa approval.
5. What is the work mode for this role?
This is an on-site role based at the Riyadh HQ.
See more jobs in Saudi Arabia to explore IT leadership opportunities with top global and regional employers.