First Abu Dhabi Bank jobs provide outstanding opportunities for professionals seeking to excel in the UAE’s dynamic banking sector. The Manager – Client Services role, based in Abu Dhabi, is tailored for individuals who can deliver exceptional support to elite banking clients while ensuring operational accuracy and compliance. Embedded within the sales team but operating independently, you will manage client requests, process high-value transactions, and liaise with multiple internal departments to streamline services. This position demands excellent communication, problem-solving skills, and the ability to work in a fast-paced environment, making it ideal for candidates passionate about client service excellence.
Table of Contents
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Job Overview
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About First Abu Dhabi Bank
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Available Jobs at FAB
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Job Description
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Key Responsibilities
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Why This Role is a Great Opportunity
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Requirements
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How to Apply
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FAQs
Job Overview
Job Title: Manager – Client Services
Company: First Abu Dhabi Bank (FAB)
Location: Abu Dhabi, UAE – Al Qurm Business Park
Division: Personal, Wealth & Business Banking – Elite Banking UAE
Employment Type: Full-time
First Abu Dhabi Bank jobs offer a unique chance to work in a high-performing financial institution that values inclusivity, innovation, and excellence. In the Manager – Client Services position, you will provide exceptional service to elite banking clients, ensuring their needs are met efficiently while maintaining the highest standards of compliance and operational accuracy. You will be embedded within the sales team but operate independently to ensure consistency in client service delivery, while also working closely with quality assurance to improve processes, reduce turnaround time, and enhance client satisfaction.
About First Abu Dhabi Bank
First Abu Dhabi Bank is the UAE’s largest bank and one of the world’s safest and most respected financial institutions. FAB combines local expertise with international experience, operating across multiple regions with a strong commitment to innovation and customer focus.
FAB is known for:
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A diverse, inclusive workplace culture
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Strong growth opportunities for employees
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Partnerships with over 200 global brands
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A commitment to integrity, collaboration, and excellence
By joining FAB careers, you become part of a team that values mutual respect, professional growth, and delivering unmatched financial services to clients.
Available Jobs at FAB
While this article focuses on the Manager – Client Services role, FAB also recruits for:
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Relationship Manager – Elite Banking
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Wealth Manager – Private Banking
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Credit Analyst – Personal Banking
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Operations Specialist – Financial Services
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Compliance Officer – Banking Division
(You can explore more opportunities on the official FAB careers portal.)
Job Description
As a Manager – Client Services at FAB, you will play a vital role in supporting Elite Banking clients. You will be the main point of contact for clients when Relationship Managers are unavailable, assisting with account opening and closing, transaction processing, compliance checks, and investment trade coordination.
You will also liaise with internal and external stakeholders, generate performance reports, and ensure all documentation is accurate and compliant. The role demands a balance of customer service expertise, operational precision, and proactive problem-solving skills in a fast-paced environment.
Key Responsibilities
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Provide high-quality, unbiased service to elite clients via phone, email, or in-person meetings.
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Act as the primary contact for clients in the absence of their Relationship Manager.
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Open and close accounts, ensuring full compliance with KYC and AML regulations.
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Process transfers, remittances, fixed deposits, FX deals, and other banking transactions.
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Coordinate with investment desks, asset management offices, custody, and securities teams.
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Ensure prompt delivery of client requests such as debit/credit cards, cheque books, and statements.
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Maintain accurate and updated client records and registers for audit purposes.
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Follow up on customer complaints and escalate as needed to management.
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Collaborate with internal stakeholders to improve processes and reduce turnaround times.
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Attend training programs to enhance banking and customer service skills.
Why This Role is a Great Opportunity
Working at FAB in this capacity offers:
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Prestige – Representing the UAE’s largest and most respected bank.
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Career Growth – Opportunities to move into relationship management, operations leadership, or wealth advisory.
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Client Exposure – Direct interaction with high-net-worth and elite banking clients.
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Skill Development – Gain experience in wealth management, compliance, investment services, and client relationship building.
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Work Culture – Join a collaborative, supportive environment that values your input.
FAB also provides competitive salary packages, performance incentives, and a range of employee benefits including healthcare, retirement plans, and staff discounts.
Requirements
To qualify for this First Abu Dhabi Bank job, you should have:
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A Bachelor’s degree in Business, Economics, Marketing, or a related field.
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Minimum 3 years of relevant banking experience, preferably in client services.
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Strong knowledge of banking products, services, and compliance procedures.
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Excellent interpersonal, communication, and problem-solving skills.
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Proficiency in English; Arabic language skills are an advantage.
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Strong technology and system navigation abilities.
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Ability to work under pressure and manage multiple priorities.
How to Apply
To apply for the Manager – Client Services role at FAB, click here!
Applications are reviewed on a rolling basis, so apply early to secure your chance.
FAQs
1. What is the average salary for the Manager – Client Services role at FAB?
While FAB does not disclose exact salaries publicly, roles at this level in UAE banking typically offer competitive tax-free packages with performance bonuses.
2. Do I need Arabic language skills for this job?
Arabic is an advantage but not mandatory. Strong English skills are essential.
3. Can non-UAE residents apply for FAB jobs?
Yes, FAB hires both UAE nationals and expatriates, subject to work visa eligibility.
4. Is this a sales role?
No. While you will work closely with the sales team, your focus will be client service and operational excellence rather than sales targets.
5. Are there opportunities for promotion within FAB?
Yes, FAB offers clear career progression paths, especially for high performers in client service and relationship management.
See more jobs in Dubai and Abu Dhabi on our banking careers hub.